 Execution of high-quality Solution Orders in Oracle. Monitoring order inflow and clear within specified order booking TAT. Liaison with Sales, Solution, Bidding, Project, Finance and other Cross-Functional Teams for necessary approvals and dependency clearance. Association with customers for conversion of orders, issuing Proforma invoices and order acknowledgement. Respond to customer queries and complaints within specified TAT. Maintaining Order booking TAT. Ensure Zero order booking error. Ensure order accuracy and efficiency. Ensure 100% Compliance on audit. Ensures internal and external customer satisfaction through the effective execution of customer orders. Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution. Manage daily revenue management and report progress and achievement. Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution. Plan and execute monthly business reviews to report progress and providing insight into operations. Understand the business needs and drive the team to present meaningful and accurate reports and dashboards Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management.

• Responsible for ensuring that the fees charged to a client are consistent with each client’s subservicing agreements• Responsible for addressing client billing questions and to establish and maintain a regular routine to ensure that billable activities taken by operations groups align with the billing system criteria.• Responsible for monthly monitoring of scheduled subservicing agreements fee increase(CPI adjustments) and executing the process to affect the change timely.• Determines correct adjustment rate, submits tickets for billing system, ensure validation of rate and effective date, updates and distributes client rate sheets, maintains smart sheet notification system data.• Raise tech Management tickets that requires changes and fixes to the billing system.• Responsible for user acceptance process prior to the change/fix going into production.• Responsible for maintaining the 1st mortgage and standard pricing sheet including the fees and all footnotes.• Chair the weekly meeting to review outstanding tickets and issue discussions.• Required to document meetings and resulting tracking of work activities from the meeting.• Work on client billing disputes.• Submit manual billing requests• Review monthly bills for 3 months after new client boards to ensure accuracy to how pricing sheet and contract were executed.• Prepare rate sheets for prospective clients and a short turn around for the completion of work.• Establish and execute periodic reviews of operational activities to ensure alignment with billing system criteria. • Responsible for maintaining and improving billing system requirements documentation.• Attend calls with the client relations and new client to ensure full understanding on how we bill certain items.

• Managing sales reps in EMEA and being flexible to work during quarter ends.• Working with post closed won opportunities to bill-to/ship-to reseller & partners opportunity types ARR adjustments.• Stakeholders' engagement on a regular basis with collections & finance to ensure smooth flow.• Educating the sales reps about the process & sharing updates.• Engage in team meetings & global meetings by providing input on complex cases.• Use of assigned account list to contact & obtain client/agency billing information.• Send reminders to agencies/clients who have not responded or have responded with partial/incomplete information.• Ensure accuracy of details once collected.• Collaborate with LMS sales partners to procure details where needed.• Maintain updated records of billing details collected.• Use information collected to create billing support cases (via webform/SFDC) to LMS billing support.• Clone SFDC opportunities to create new billing ownership for accounts.• Maintain updated records of billing details submitted to LMS billing support.• Working with LMS partners/Revenue/Credit & Collections for rebilling issues/• Report on overall account transition status.Collection of billing information, Creation of billing transfer cases, Post billing transfer case support, generating reports.

• Providing product information & their availability to the customers.• Placing orders for sale & cancellation orders on a timely basis.• Proforma creation & forwarding the same to the customers.• Stock check & confirm about the shortages of products via email to the customers with the help of Demand planners & the customer experience team in Budapest, UK• Ensuring the deliveries are made according to the SLA & in compliance with the standard operating procedures.

Core responsibilities:• Preparing renewal quotes & converting quotes to contract.• Converting the tasks created by sales team to contract (single/Group contract)• License assessment and subscription.• Working with Aruba account executives, assisting them in various tasks like quoting hardware and software products, ordering, deal registration, and documentation for a better experience.• Order booking and main point of contact for sales representatives along with understanding the stakeholders need related to quotes, pricing and effectively resolve them within the TAT.• Configuration of the equipment and activating the license along with pricing discounts.• Interfacing and managing relationships with the distributor for technical support, configuration, and pricing along with the work on system and process enhancements, refine current systems and processes to increase efficiency.• Contract amendments, invoicing, solving invoicing issues and weekly meetings with the stakeholders to understand the concerns and issue and to plan for smooth process flow.• Supported all the regions and got cross trained on all the process functions.• Communicate with the customer to fulfill software license sales, monitors, and respond to client contacts via email, phone, and website enquiries.• Conduct license customization, research.• Renewal records update and RAD (Renewal Anniversary Date) changes.• Answer all the queries raised relating to invoices from the credit management team.• Perform other related back-office duties as assigned by management.• Mentor the new colleagues to ensure the quality is met in all the transactions.

Account Manager related tasks/queries:• Converting the tasks created by Account Managers (Sales Team) to Contract, Order form & Security Deposit form which includes creation and amendments.• Preparing quotes and orders for sale and cancellation orders on a timely basis.• Submitting quotes and orders to TAM (engineers on site) and permission team to give access to the services. • Chasing approvals with Commercial and sales managers for discounts and special pricing on deals.• Catering the welcome emails for client and Accounts Manager after product permission.• Retrieving and storing various documents like Contracts, Order Forms, and client confirmation emails.• Subsequent follow ups for special price/restriction date extension/change, free trail extensions/cancellations.• Providing pricing information on Thomson Reuter’s various products, global exchanges, and third-party data services.Client Queries:• Managing client calls, providing inputs related to Permission, invoice queries, product information and other queries.• Providing access/de-permission of various exchanges on a timely basis for clients.• Updating the Client contact and address details in system.• Directing the issues raised by clients to an appropriate work group.• Answer to clients on quarterly notification, annual price increase, exchanges alerts and other updates.• Processing the user modifications/change in permission after the client working hours (aftermarket hours). Credit Management Queries:• Resolving requires relating to the client invoices which are on hold due to various issues in the billing system.• Processing and preparing credit notes in case of incorrect billing.• Answer all queries raised relating to invoices from the credit management team. • Providing details like differences in prices on invoices, consolidating bulk invoices and helping them in getting invoices paid.