Microsoft Technical Specialist
CurrentDisplaying key competencies of knowledge in supporting the Telco/Partner with pre-sales and deployment requirements for their customers on the Microsoft CSP: Modern Work and Security program, with a specific focus on Microsoft 365 licensing, Teams adoption, and security adoption.Working closely with the MWS Product Manager and Telco/Partner Sales and Product teams in identifying customer requirements, including demo, pre-sales, and deployment requirements.Technical enablement of the Telco/Partner's support teams on the basic MWS tenant setup, configuration, and deployment requirements.Supporting the Telco/Partner with the resolution of any customer technical support requirements on the MWS portfolio, including troubleshooting, logging of calls to be escalated to the vendor for resolution, and query management.Configuring technology solutions, assisting internal and external stakeholders with technical questions regarding allocated products and/or technologies.Working closely with brand and vendor technical teams to understand new technical developments in the IT industry, identifying Telco/Partner's requirements by researching and analyzing their needs.Knowing and supporting the Telco/Partner with the best/suitable Microsoft solution based on their customer's requirements and keeping current with new Microsoft product releases.Articulating Microsoft roadmaps and solutions by working closely with the brand Product Managers and communicating to Telco/Partner's Sales and Product teams.Assisting the Telco/Partner with product trends and consulting with them to assist in rolling out new products and features for their customer's business growth and tenant requirements.