Hemi Modgil Email & Phone Number

Melbourne, Victoria, Australia

Servicing inbound calls for new and existing Life Insurance products within a timely manner to achieve team and individual service levels. Educating our clients on the importance of their Life Insurance policies or investment products. Adherence to regulatory and TAL’s policies and procedures, in particular operating within set delegations and authorities. Raise potential risk issues in daily operations across systems, policies and procedures that may result in TAL being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine TAL’s Spirit.

Melbourne, Victoria, Australia

Working with Project Managers to create and amend agreements, options, leases and land sales. Develop, refine and manage comprehensive site diligence. Develops the scope of work for sub-contractors. Work closely with installation team to assess and manage installation costs and timeline. Assist in development Program / Project Management processes and best practices to support the growth of the business

Melbourne, Victoria, Australia

Conduct outbound and inbound telephone based collection activity, utilising both a manual and auto-based dialler system. Performing range of customer location searches on each account. Obtain a promise to pay from overdue accounts, in the view of getting accounts to an up to date status. Managing portfolio of aged/high dollar value accounts. Make realistic arrangements with Tax payer to bring the account up to date using negotiation skills. Taking all the necessary steps to get the best outcome for the customer. Consistently striving to reach recovery targets over and above all budgets. Performance based on targets for Compliance, Adherence to roster, Net Collector Effectiveness and Customer Experience/Call Quality score.

Melbourne, Victoria, Australia

To conduct outbound and inbound telephone based collection activity from 0 - 119 days past due, utilising both a manual and auto-based dialler system, for Personal Loans. Obtain a promise to pay from overdue accounts, by setting and reviewing action dates, in the view of getting accounts to an up to date status. Identifying customer needs including Hardship and Dissatisfaction. Make realistic arrangements with the customer to bring the account up to date using negotiation skills. Taking all the necessary steps to resolve complaints and get the best outcome for the customer. Liaising with financial counsellors/solicitors who are assisting the customer with their debts. Follow the policy and procedures within GE under the Debt Recovery Guidelines, NCCP and Trade Practices Act. Effectively managing arrears and implementing legal processes in a timely and appropriate manner. Performance based on targets for Compliance, Adherence to roster, Net Collector Effectiveness, Promise to pay per hour and Customer Experience/Call Quality score.

National Certificate Of Educational Achievement(Ncea) Level 2

Agent’S Representative Course, Real Estate