Hemilia J. Email & Phone Number

Singapore

Singapore

A lot of listening, responding and mediating between our international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone. Cancellations, requests, travel advice; You name it, we’ll answer it.Replying to emails and messages from customers all over the world in English.Navigating different online IT tools and browsers to provide accurate information and follow set processes.Supporting teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.Regular involvement with company events, team meetings and projects.Most importantly, always ensuring a high level of customer service that’ll make anyone smile 😊

Customer Service Frontline

• managing and motivating a team to increase sales and ensure efficiency;• managing stock levels and making key decisions about stock control;• analysing sales figures and handling weekly probing reports ;• analysing and interpreting trends to facilitate planning;• using information technology to record sales figures, for data analysis and forward planning;• dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;• ensuring standards for quality, customer service and health and safety are met;• resolving health and safety, legal and security issues;• responding to customer complaints and comments;• organising special promotions, displays and events;• attending and chairing meetings;• updating colleagues on business performance, new initiatives and other pertinent issues;• touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;• maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;• initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;• dealing with sales, as and when required.

The Shoppes At Marina Bay Sands

• Operates cash register accurately and efficiently.• Assists in stocking sales floor, stock rotation, displays and organization of merchandise.• Completes cash balance, production and other reports as directed.• Responsible for answering telephone in professional manner and directing calls to appropriate party.• Sorts and prices merchandise in accordance to quality and pricing guidelines.• Reports supply needs and other work issues to manager.• Greets and thank customers for their purchases.• Transfers merchandise from store to store.• Provided measurements for alterations services• Keeps inside and outside of store organized and clean.• Other duties as assigned.

The Centrepoint

• Greeted customers and determined their needs and wants• Discussed type, quality and number of merchandise required for purchase• Recommended merchandise based on individual requirements• Advised customers on utilization and care of merchandise• Attended various trainings for development.• Assisted in sales floor changes due to seasonal events/requirements• Answered customers’ queries and concerns• Housekeeping of merchandise• Provided measurements for alterations services• Handled cashiering sales transactions and accepted payment through cash, cheque and credit card• Operates cash register accurately and efficiently.• Assisted in display of merchandise• Maintained sales records for inventory control• Assists in stocking sales floor, stock rotation, displays and organization of merchandise.• Completes cash balance, production and other reports as directed.• Responsible for answering telephone in professional manner and directing calls to appropriate party.• Sorts and prices merchandise in accordance to quality and pricing guidelines.• Reports supply needs and other work/stocks issues to manager and/or merchandising departments.• Provide excellent customer service.• Transfers merchandise from store to store or warehouse.• Keeps inside and outside of store organized and clean.• Other duties as assigned.

Diploma, Retail Management, Competent

Retailing and the Economy, Manage Sales Operations, Manage Sales Operations, Manage Service Operations, Manage Human Resources to Achieve.

Certificate Office Skills