Sr. Manager, Change Control
Sunnyvale, Ca, Us
• Responsible for configuration management across Agile, Oracle, Siebel and manufacturing databases• Manage daily real time and long term solutions for ECR, ECO, MCO, Deviation, Stop Ship, SCAR related questions and provide solutions based on business requirement• Create SLA’s with all relevant department to ensure smooth NPI release to foster and maintain excellent relationship• Cross functionally worked with product management, IT, program management, HW/SW release team, manufacturing engineers, licensing team, Test engineers, commodity management, technical publications, spare parts team and legal• Worked with IT and manufacturing engineering to automate configuration management processes• Part of end to end continuous process improvement and optimization team• Established accountability to ensure configuration standards are being followed across the company• Established HW, non HW SKU/ OS NPI release criteria for all Blue Coat products• Set PDM budget, G&O’s and project assignments• Established PDM metrics to assess workload distribution• Manage a team of change analyst with more than 200 CCB members