Hemant Patel Email & Phone Number

Working From Home

Working in the Applications area, as a part of a skilled team responsible for the management, administration, support, implementation and delivery of the firm’s portfolio of business-facing applications. Primary focus is working on projects. Delivered an upgrade to the BigHand Workflow implementation working closely with internal teams and the business. Technical lead on a project delivering a new budget planning and consolidation platform hosted on the cloud with some on-premises… Show more Working in the Applications area, as a part of a skilled team responsible for the management, administration, support, implementation and delivery of the firm’s portfolio of business-facing applications. Primary focus is working on projects. Delivered an upgrade to the BigHand Workflow implementation working closely with internal teams and the business. Technical lead on a project delivering a new budget planning and consolidation platform hosted on the cloud with some on-premises components. Worked across three time zones covering 18 hours. Migration of servers into Azure and subsequent Disaster Recovery / Azure Site Recovery testing. Creating and maintaining documentation for use by the team including Knowledge Bae articles and service records. Show less

Working From Home

Contract role in the Customer Services function. Provided IT Support to a user base of almost 6,000. Supported the global roll-out of iManage 10 while supporting iManage 9.3.6 in a hybrid environment. iManage Workspace management, ensuring customers were able to work without experiencing access issues. Resolved issues with Windows 10 desktop and laptop devices Involved installation and configuration of off the shelf and bespoke applications. Administration of Exchange, online and on… Show more Contract role in the Customer Services function. Provided IT Support to a user base of almost 6,000. Supported the global roll-out of iManage 10 while supporting iManage 9.3.6 in a hybrid environment. iManage Workspace management, ensuring customers were able to work without experiencing access issues. Resolved issues with Windows 10 desktop and laptop devices Involved installation and configuration of off the shelf and bespoke applications. Administration of Exchange, online and on premise. Ownership of problems, providing status updates to customers and communicating progress in a timely manner. Show less

Colchester, United Kingdom

Working in the Applications Support Group, as a part of a skilled support and implementation team responsible for the management, administration and delivery of the firm’s portfolio of business-facing applications.

City Of London, England, United Kingdom

Employed as an Evening Service Desk Analyst. After almost three months, due to a major cost cutting initiative, the role was made redundant and I temporarily took on the role of a Service Desk Analyst in a small team. Provided technical support and advice to users in various locations and time zones utilising key IT technologies and support tools. Roles entailed working on own initiative and prioritising a diverse and demanding workload.

City Of London, England, United Kingdom

Part of Integreon's Global Business Services business unit, as well as UK and global IT Teams.Responsible for all IT service delivery, project work and facilities management issues for the London office. Analysing and resolving complex technical issues and administrating global systems. Supported and assisted with testing and upgrading the iManage environment for some of Integreon's clients. Technical country lead on numerous global projects. Considerable experience of working with… Show more Part of Integreon's Global Business Services business unit, as well as UK and global IT Teams.Responsible for all IT service delivery, project work and facilities management issues for the London office. Analysing and resolving complex technical issues and administrating global systems. Supported and assisted with testing and upgrading the iManage environment for some of Integreon's clients. Technical country lead on numerous global projects. Considerable experience of working with off-shore teams. Facilities lead for the London office dealing with all manner of requests and issues. Played a major role in the relocation of the London office to new premises. Provided IT consultancy services at the London offices of a Bristol based law firm. Show less

City Of London, England, United Kingdom

Key member of the Corporate UK IT Team with responsibility for IT service delivery and project work for the London region. Managing IT issues and requests on a daily basis for members of the executive management and global leadership teams including the Chief Executive Officers office. Delivering high quality services to internal and external clients accurately and on time to meet SLAs and client satisfaction targets. Supporting the firm's clients with investigating and fixing iManage issues.

London, England, United Kingdom

Technical DM lead on several global projects as well as being a subject matter expert. As part of a team of four facilitated the successful off-shoring of daily work and tasks as well as project work to an off-shore support centre in India.

London, England, United Kingdom

Support specialist providing 3rd line support for the firm’s DM system including 24/7 out of hours on call support to 29 offices in 20 countries from home and the office. Dealing with complex technical issues and administrating global systems. Technical lead on various global projects.

London, England, United Kingdom

Application packaging (MSI), software deployment and 3rd line technical support for the firm’s standard desktop. Projects included various desktop and server upgrades. Responsibility for numerous specialist applications used by the Accounts and Human Resources departments.

City Of London, England, United Kingdom

Set-up a satellite IT Help Desk and managed a team of 3 analysts providing support to over 350 users. Ownership of a wide range of hardware, software and network related issues, involved workload management, staff motivation and performing performance appraisals.

City Of London, England, United Kingdom

Key member in a team of over 25 analysts providing 1st and 2nd line PC support to 6500 users spread over 24 offices. Heavily involved in the London and Hong Kong office’s migration to new desktop hardware and operating systems. Promoted to Team Leader.

London, England, United Kingdom

Provided Help Desk facilities and IT support to over 90 users. Set-up and managed Help Desk application including Service Level Agreements. Scripted batch files to automate various processes. Successfully reviewed and re-coded macros already in use to work more efficiently.