Hem Chandra Punetha (Pmp®, Asm®) Email & Phone Number

Mississauga, Ontario, Canada

• Coordinated end-to-end network migration for over 100+ branches for one of the leading Canadian Bank, overseeing onboarding, cutover, and decommissioning of devices to ensure seamless transitions with minimal disruption.
• Led cross-functional collaboration with clients, network engineers, and technicians, swiftly resolving issues and facilitating smooth migration activities.
• Streamlined decommissioning processes by updating Standard Operating Procedures (SOPs), achieving a 40% reduction in turnaround time through ongoing feedback from Solution Architects and technicians.
• Created and maintained an audit repository on SharePoint, ensuring compliance and easy access to essential documentation for stakeholders throughout the organization.
• Partnered with vendors to implement a tracking system for the return of old devices scheduled for destruction, enhancing accountability and operational efficiency.
• Collaborated with field services teams to ensure resource availability for migration activities, significantly contributing to the project's overall success across the bank's network.

Noida, Uttar Pradesh, India

• Led and administered development of insurance agencies from concept to launch, overseeing all aspects of project planning and execution
• Collaborated with cross-functional teams to gather requirements, identify potential risks and issues, and develop solutions.
• Leveraged technology to drive efficiency and improve customer experience, resulting in increased customer retention and loyalty
• Incorporated project management methodologies to ensure projects completed on time and within budget
• Developed and maintained strong relationships with clients, colleagues, and stakeholders to achieve organizational goals, leading to successful completion of projects
• Prepared & maintained project reports; communicated progress and highlighted key challenges to senior management while recommending solutions

Gurugram, Haryana, India

• Supported operations of Global Fraud Protection Services while leading projects of variable complexity.
• Developed project management roadmaps to define project objectives, timelines, and milestones
• Coordinated daily activity and flow of projects through departments to ensure on-time delivery, meeting deadlines.
• Modified and directed project plans to meet changing requirements
• Prepared project reports and tracked progress using databases and related documents
• Scheduled and facilitated meetings with stakeholders to discuss project progress, change requirements, and resolve issues

Gurugram, Haryana, India

• Co-ordinated with project managers and team members, resulting in successful delivery of projects
• Created project plans, budgets, and schedules, ensuring projects completed on time and within budget
• Prepared project documentation for projects and created reports for management
• Facilitated meetings with stakeholders to discuss progress, changes, and conflicts
• Implemented process improvements that resulted in increased efficiency and reduction in errors
• Advised on risk assessment and issue resolution for ongoing projects, leading to successful project delivery

Gurugram, Haryana, India

• Evaluated fraud claims, utilizing a systematic approach to make informed decisions on approval or denial
• Attained exemplary level of customer service to clients and company personnel by adhering to compliance and regulations while improving productivity

Postgraduate Certificate, Project Management, Gpa 3.93/4

This course helped me enhance my knowledge and understanding of Waterfall & Agile Project Methodologies to manage projects in a timely and.

Postgraduate Certificate, Global Business Management, Gpa 3.71/4; 85.29%

This program helped me in improving my business management & leadership skills. It helped me gain knowledge in various areas of global.

Ba - Bachelor Of Arts, Hospitality Administration/Management

This program helped me foster my skills and abilities in the hospitality sector by providing me knowledge of service skills for food and.

Diploma In Hotel Management