Hem Chandra Punetha (Pmp®, Asm®) Email and Phone Number
Hem Chandra Punetha (Pmp®, Asm®) work email
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Hem Chandra Punetha (Pmp®, Asm®) personal email
With 10+ years of experience in project management across financial services, insurance, and telecommunications, I am dedicated to driving impactful projects and enhancing customer experiences. My career is marked by a proven ability to deliver complex projects on time and within budget, consistently boosting productivity and ensuring stakeholder satisfaction.Key Highlights:• Strategic Leadership: Successfully led large-scale SD-WAN migration projects at Bell BBM for a major Canadian bank, enhancing project efficiency through cross-functional collaboration and alignment with business objectives.• Project Management: Experienced in both traditional and agile methodologies, I manage diverse projects that improve performance, reduce delays, and elevate stakeholder satisfaction.• Risk & Change Management: Proficient in identifying risks and implementing effective change strategies, I navigate complex environments to optimize processes and manage stakeholder expectations.• Stakeholder Engagement: Skilled in managing relationships with senior stakeholders, I ensure clear communication and alignment throughout project lifecycles, delivering executive-level updates and facilitating productive discussions.• Technical Proficiency: Versatile in project management and process design tools, including MS Project and JIRA, I leverage technology to track progress, visualize workflows, and manage documentation effectively.Core Competencies:• Project & Program Management• Agile Methodologies & Scrum Framework• Cross-Functional Team Leadership• Stakeholder Communication & Management• Risk & Change Management• Process Optimization & Continuous Improvement• Technical Solutions & DocumentationI am committed to achieving client success in every project. Whether managing intricate projects or developing high-performing teams, my goal is to deliver exceptional results that support organizational growth.
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Project AnalystBell Apr 2023 - PresentMississauga, Ontario, Canada• Coordinated end-to-end network migration for over 100+ branches for one of the leading Canadian Bank, overseeing onboarding, cutover, and decommissioning of devices to ensure seamless transitions with minimal disruption.• Led cross-functional collaboration with clients, network engineers, and technicians, swiftly resolving issues and facilitating smooth migration activities.• Streamlined decommissioning processes by updating Standard Operating Procedures (SOPs), achieving a 40% reduction in turnaround time through ongoing feedback from Solution Architects and technicians.• Created and maintained an audit repository on SharePoint, ensuring compliance and easy access to essential documentation for stakeholders throughout the organization.• Partnered with vendors to implement a tracking system for the return of old devices scheduled for destruction, enhancing accountability and operational efficiency.• Collaborated with field services teams to ensure resource availability for migration activities, significantly contributing to the project's overall success across the bank's network. -
Project ManagerPnb Metlife India Insurance Co. Ltd Oct 2019 - Sep 2020Noida, Uttar Pradesh, India• Led and administered development of insurance agencies from concept to launch, overseeing all aspects of project planning and execution• Collaborated with cross-functional teams to gather requirements, identify potential risks and issues, and develop solutions. • Leveraged technology to drive efficiency and improve customer experience, resulting in increased customer retention and loyalty• Incorporated project management methodologies to ensure projects completed on time and within budget• Developed and maintained strong relationships with clients, colleagues, and stakeholders to achieve organizational goals, leading to successful completion of projects• Prepared & maintained project reports; communicated progress and highlighted key challenges to senior management while recommending solutions -
Lead Analyst - Project Manager - Global Fraud Protection ServicesAmerican Express Mar 2014 - Jun 2019Gurugram, Haryana, India• Supported operations of Global Fraud Protection Services while leading projects of variable complexity.• Developed project management roadmaps to define project objectives, timelines, and milestones• Coordinated daily activity and flow of projects through departments to ensure on-time delivery, meeting deadlines.• Modified and directed project plans to meet changing requirements• Prepared project reports and tracked progress using databases and related documents• Scheduled and facilitated meetings with stakeholders to discuss project progress, change requirements, and resolve issues• Ensured compliance with regulatory parameters in complex projects• Collaborated with department managers and peers to implement robotics & automation projects that reduced clerical work• Enhanced customer service capabilities by launching more efficient customer service portal • Delivered project to bring operational flexibility by training cross-functional team resulting in reduction in operational costs• Created knowledge base of standard operating procedures, improving compliance and team performance• Promoted team success through shared vision and recognition of quality performance -
Project CoordinatorAmerican Express Oct 2010 - Feb 2014Gurugram, Haryana, India• Co-ordinated with project managers and team members, resulting in successful delivery of projects• Created project plans, budgets, and schedules, ensuring projects completed on time and within budget• Prepared project documentation for projects and created reports for management• Facilitated meetings with stakeholders to discuss progress, changes, and conflicts• Implemented process improvements that resulted in increased efficiency and reduction in errors• Advised on risk assessment and issue resolution for ongoing projects, leading to successful project delivery -
Fraud AnalystAmerican Express Jul 2008 - Sep 2010Gurugram, Haryana, India• Evaluated fraud claims, utilizing a systematic approach to make informed decisions on approval or denial• Attained exemplary level of customer service to clients and company personnel by adhering to compliance and regulations while improving productivity
Hem Chandra Punetha (Pmp®, Asm®) Skills
Hem Chandra Punetha (Pmp®, Asm®) Education Details
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Gpa 3.93/4 -
Gpa 3.71/4; 85.29% -
Hospitality Administration/Management -
International Institute Of Hotel & Catering Management, KolkataDiploma In Hotel Management
Frequently Asked Questions about Hem Chandra Punetha (Pmp®, Asm®)
What company does Hem Chandra Punetha (Pmp®, Asm®) work for?
Hem Chandra Punetha (Pmp®, Asm®) works for Bell
What is Hem Chandra Punetha (Pmp®, Asm®)'s role at the current company?
Hem Chandra Punetha (Pmp®, Asm®)'s current role is Project Manager | Scrum Master | 10+ Years Leading High-Impact Projects in Financial Services, Insurance & Telecommunication industries | Team Coaching, Stakeholder Management & Continuous Improvement.
What is Hem Chandra Punetha (Pmp®, Asm®)'s email address?
Hem Chandra Punetha (Pmp®, Asm®)'s email address is he****@****bell.ca
What schools did Hem Chandra Punetha (Pmp®, Asm®) attend?
Hem Chandra Punetha (Pmp®, Asm®) attended Sault College Of Applied Arts And Technology, Conestoga College, Queen Margaret University, International Institute Of Hotel & Catering Management, Kolkata.
What skills is Hem Chandra Punetha (Pmp®, Asm®) known for?
Hem Chandra Punetha (Pmp®, Asm®) has skills like Credit Card Fraud, Merchant Chargeback, Customer Service, Team Management, Inventory Management, Process Improvement Projects, Sme.
Who are Hem Chandra Punetha (Pmp®, Asm®)'s colleagues?
Hem Chandra Punetha (Pmp®, Asm®)'s colleagues are Denis Dias, Shannon Gifford, Dv Singh, Rick Sneider, Chris Robertson, Santosh Bhandari, Michelle Kunitomo.
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