I have worked in British Airways and American Express and have handled international clients. So I'm well versed in spoken as well as written English.As I have been in a leadership position, I can take the workload and pressure well.During my service advisor tenure, I have received appreciation letters from my customers often praising my professionalism, great service, empathy, understanding, and consistent follow-ups. I have been awarded the 'Customer Champion Direct Servicing' award and during my tenure as a Shift supervisor, I have been awarded the 'Service & Solutions 24/7' award. I have been recognized for my positive attitude & always mentoring all the new colleagues in the team. I have always been recognized for being excellent at customer service and upholding the company's values and core beliefs in all situations. For my love of languages, I have completed the Korean language course at Korean Cultural Centre India with a Certificate of Excellence. So I'm well versed in the Korean language as well. I wish to work as a translator and become an audiobook narrator one day.
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Travel CounselorAmerican Express Dec 2019 - Oct 2021IndiaI looked after the travel needs of the premium customers of American Express. Suggested, customized, and personalized the itineraries of the customers. My role also involved coordinating with the clients to meet the needs of the customers. -
Business Shift LeaderBritish Airways Jun 2018 - Aug 2019Gurgaon, India• People Management• Shift Management• Handling escalation calls• Ensuring daily operations to run smoothly and effectively • Ensuring transition of fresh batches from training till going live• Ensuring the staff is updated with daily updates about the product and process by conducting regular briefs• Conducting hurdle sessions to clarify any confusion• Ensuring to meet the Customer satisfaction scores at all times -
Senior Service AdvisorBritish Airways May 2016 - May 2018Gurgaon, India• Providing customer support for British Airways.• Objection handling and providing customized alternatives.• Fare branding and calculation of current fares for ticketing.• Making changes to existing reservations for the passengers.• Resolving Customer’s queries related to any subject matter involving their travel with British Airways.• Ensuring proper and thoughtful analysis of the queries raised and providing appropriate solution to the same.• Complying and ensuring Data Protection of the passengers and reporting any possible breach
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Quality AnalystFoodpanda India Jun 2015 - Dec 2015Gurgaon, India• Keeping a track of feedbacks to associates and effectiveness to ensure exceptional service delivery.• Delivering quality feedback loops into training, analytics, and process to drive continuous improvement.• Mentoring associates with better methods to handle the vendors thereby improving the business and bringing in vendor satisfaction.• Providing quality objectives / targets / metrics to ensure the quality assessment is suitable, adequate and effective for the internal team.
Hena Singh Education Details
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Philosophy -
Philosophy -
West Point School DarjeelingIndian Secondary Council (I.S.C) And Indian Certificate For Secondary Education (I.C.S.E)
Frequently Asked Questions about Hena Singh
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Hena Singh's current role is JUST KEEP SWIMMING....
What schools did Hena Singh attend?
Hena Singh attended Delhi University, Shyama Prasad Mukherji College For Women, West Point School Darjeeling.
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