International Trilingual Customer Service Representative
Shanghai, China And Dublin, Ireland
• Demonstrated and surpassed care standards for customers from 45 different countries through phone, email, chat and social media by dealing with cultural differences and by providing my undivided attention to each of them. • Ensured a world-class customer experience by acting as a real advocate: I created trust by showing genuine empathy and commitment during time-sensitive, high-value, and stressful purchases. • Effectively resolved complex customer service problems, finding solutions… Show more • Demonstrated and surpassed care standards for customers from 45 different countries through phone, email, chat and social media by dealing with cultural differences and by providing my undivided attention to each of them. • Ensured a world-class customer experience by acting as a real advocate: I created trust by showing genuine empathy and commitment during time-sensitive, high-value, and stressful purchases. • Effectively resolved complex customer service problems, finding solutions to exceed customer expectations and obtaining 95-100% customer satisfaction ratings.• Clearly understood KPI’s, thus I contributed to department goals and met defined metrics.• Mentored and training new hires on company policies and processes. Provided constructive feedback. Show less