• Provide help desk support for community of approximately 100 users• Troubleshoot hardware issues involving monitors and peripherals• Provide printer support• Resolve network connectivity issues involving IP/DHCP misconfigurations• Execute SQL scripts to address data-related issues• Install and troubleshoot software• Engage escalation groups for outages and restricted-access tasks• Manage NTFS and software permissions• Configure and administer Active Directory accounts• Write PowerShell scripts to automate file management and Active Directory tasks• Provide assistance and information to more junior team members

• Evaluated safety and soundness of nationally chartered community banks by assessing performance in accordance with CAMELS/ITCC framework (Capital adequacy, Asset quality, Management, Earnings, Liquidity, Sensitivity to market risk, Information Technology, Trust, and Consumer Compliance). • Wrote up and presented to bank management and boards of directors Reports of Examination, which detailed and substantiated overall and component ratings, and documented any corrective actions required.

• Evaluated solicitations and submitted bids for LED retrofit projects

• Wrote memos on Endangered Species Act and Bald and Golden Eagle Protection Act• Evaluated proposals for how EPA could regulate greenhouse gases under the Clean Air Act• Edited footnotes to FERC comments re: ROR calculation methodology for transmission projects

• Performed hardware and software troubleshooting, installs, and upgrades for local businesses

• Researched climate change impacts on Great Bay Estuary• Tracked and reported on activities of the Southeast Watershed Alliance• Compiled statistics regarding energy sources and uses in the state of New Hampshire• Served as project manager for the development of the New England Rail Coalition website

• Deployed and configured .NET applications in a hosted data center• Performed troubleshooting of BizTalk, IIS, SQL Server, XML, firewall, and load balancing issues• Installed, configured, and administered System Center Operations Manager 2007

• Deployed and configured .NET applications in a hosted data center• Performed troubleshooting of application, system, network, and load balancing issues • Audited application monitoring configuration • Researched and evaluated deployment software, including SMS 2003 and SSCM 2007• Authored a 40-page deployment guide for use by offshore staff

Server Administration• Assisted in administration of 30 servers running Windows 2000/2003 on HP/Intel hardware• Managed SQL Server 7.0/2000 database servers• Configured virtual directories, application pools, and permissions in IIS• Performed nightly, manual builds of COM+-based enterprise software for development group • Created backup plan and performed nightly server backups using Veritas Backup Exec• Performed monthly pushes of security updates and patches with Software Update Services• Maintained client training environments for three offices• Wrote scripts for inventory management and password change notification• Created and applied Group Policies in Active DirectoryUser Support• Supported a 100-user community running Windows 2000/XP on Toshiba and HP hardware• Deployed and supported Deltek Vision, an n-tier .NET application• Prepared computers for new employees using Symantec Ghost imaging software

• Provided client support for Deltek Advantage, a client-server ERP application• Researched and resolved Access, SQL Server, Visual Basic, and network errors• Created internal documentation and conducted training for new support analysts