Michael Henderson Email and Phone Number
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For more than 15 years, I’ve helped companies scale their IT operations leading to acquisition and their subsequent systems integration. Specializing in people leadership and project management, I understand how to strategically implement IT initiatives to develop and maintain business operations while closely managing spend. I utterly love companies with a philanthropic mission that makes me leap out of bed each morning.TOP ACHIEVEMENTS:★ Led a global IT organization of 18 total (eight direct) across six countries.★ Drove Webroot’s IT organization through the ISO27001 compliance in 2018.★ Adopted an ITIL framework through processes maturation, significantly increasing internal CSAT through the implementation of ServiceNow. ★ Led multiple projects from MFA, DLP, PAM (Secret Server), client backups, asset management, ServiceNow CSM, and planned a Cisco migration★ Coordinated multiple office moves, expansions, and closures from an IT perspective. Notable projects: Increased the San Diego office to 4,000 s.f. for 300 employees and doubled the Dublin, Ireland office size.★ Strategically built and matured three IT organizations (Terumo BCT, Webroot, & BioInelliSense) from a team and process perspective. And currently working on number four...I actively resist creating stereotypical IT teams, favoring emotional intelligence and customer service as equal (if not more important) than technical ability. On a related note, I am highly involved in the performing arts industry in Denver, serving on the Board of Directors at the historic Bug Theatre. Through our efforts, the venue is thriving despite the ongoing pandemic. We continue to serve as a platform for independent creatives to network and share their work, providing a stage for the marginalized voice.
Flagship Biosciences, Inc.
View- Website:
- flagshipbio.com
- Employees:
- 43
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Sr. Director Of Information TechnologyFlagship Biosciences, Inc.Denver, Co, Us
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Head Of Information TechnologyFlagship Biosciences, Inc. Jun 2023 - PresentBroomfield, Colorado, UsMature, digitize, and transform IT operations in a growing bioscience company.
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Head Of Information TechnologyBiointellisense, Inc Nov 2021 - Jun 2023Denver, Colorado , UsBuilt and matured Enterprise IT in a medical manufacturing startup in a largely Apple-based environment. • Transitioned IT services from an MSP to an internal, built from scratch, organization. Centralized governance, vendor management, and budgeting. Lead a team of Sys Admins and SecOps.• Implemented new policies, security controls, and technologies through a holistic, PaaS and SaaS approach: o ITSM, CMDB, Change Control, asset o Service health monitoring & alertingo SSOo BI (Qlik Sense)o Instituted standardso Automated provisioningo Major incident response• Integrated company acquisitions, due diligence, and consolidation. -
Director Of Information TechnologyOpentext Dec 2019 - Jan 2021Waterloo, On, CaOriginally hired under Webroot in 2012, a cyber security firm that experienced two acquisitions, first to Carbonite and finally to OpenText, growing exponentially from a 300-person company to over 15,000.Played a role in integrating Carbonite’s team post-acquisition. Led an Agile-based applications team focused on middleware digitization, service enhancement, and process improvement.• Managed all SharePoint migrations and consolidations for Carbonite and three additional integrations.• Implemented a SOX-compliant enterprise-level Privileged Access Management (PAM) tool for over 1,000 global IT team members.• Led Agile-based development lifecycle for ServiceNow ITOM, ITSM, and HP Micro Focus ALM.• Helped OpenText strategic entrance into the US public market by implementing ServiceNow’s FedRAMP compliant CSM module. -
Director Of Information Technology (Acquired By Opentext)Carbonite Nov 2018 - Dec 2019Boston, Ma, UsLed IT support services, voice services, applications, and architecture, overseeing the integration strategy for the Service Delivery IT team, consisting of 8 direct reports and 24 global indirect reports across a company of 1,600.• Integrated a hybrid Active Directory, Office 365, SharePoint, and conferencing solutions without disrupting business operations.• Implemented ServiceNow ITOM and ITSM modules including Change Control, CMDB, Service Catalog, incident, and request processes. -
Senior Manager Of Information Technology (Acquired By Carbonite)Webroot May 2012 - Nov 2018Broomfield, Co, UsLed IT operations for a global company that grew from 300 employees to 850 across six countries, managing a team of 18 direct reports, consisting of Windows Systems, Voice Network, Architecture, Applications, Asset, and Service Desk teams.• Partnered with internal stakeholders and the executive team to collaborate and implement strategic initiatives that increased security, compliance, and overall performance driving organizational change.• Generated the company’s IT Service Management (ITSM) strategy, quantitatively improving incident and request response time, generated KPI metrics and SLAs.• Played a critical role in preparing the company for ISO 27001 compliance in 2018, appealing to our acquisition strategy.• Developed and managed a $6M annual budget, inclusive of both CapEx and OpEx.• Implemented a CMDB, tracking all hardware assets to their respective PO, service history, maintenance contract, location, and lifecycle status. Resulting reports reduced the loss of assets and added real-world data on financial planning and company equity.• Negotiated agreements with Microsoft, Dell, Google, Ping, Thycotic, Optiv, and ServiceNow, including outsourced consultant services.• Coordinated multiple global office relocations, refit and expansions, designing all IT infrastructure.• Identified a $300K in annual savings by updating the outdated Avaya voice system to a new Cisco platform with integration with the Salesforce CRM for the Customer Contact Center.• Managed the $500K Ping Identity Single Sign-On (SSO) and Multi-factor Authentication (MFA) implementation, configuring over 100 cloud and on-prem applications.• Implemented Jamf Pro to manage Mac devices throughout the company. -
Desktop Services ManagerTerumo Bct Dec 2003 - Dec 2011Lakewood, Colorado, UsProvided service delivery in a project heavy environment managing a team of 16 global technicians and implemented ITIL-based processes.• Provided 2nd tier support escalations, managed KPIs for over 500 internal applications, 2200 users• Designed BMC Remedy customer portal (SRM) resulting in 20% increased usage of self-service incident management vs. phone contact• Global Project Management -
Team Lead, Desktop SupportTerumo Bct Jan 2002 - Jan 2004Lakewood, Colorado, UsProvided desk-side services to a medical manufacturing enterprise with over 2200 nodes in a high-pressure, project heavy environment · Coordinated domain migration from NT4 to Active Directory (as it related to client PCs) · Resource management (team priorities, schedules) · Sole support technician for 160 employees
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Senior Desktop AnalystTerumo Bct Aug 2000 - Jan 2002Lakewood, Colorado, Us
Michael Henderson Skills
Michael Henderson Education Details
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Metropolitan State University Of DenverAwarded
Frequently Asked Questions about Michael Henderson
What company does Michael Henderson work for?
Michael Henderson works for Flagship Biosciences, Inc.
What is Michael Henderson's role at the current company?
Michael Henderson's current role is Sr. Director of Information Technology.
What is Michael Henderson's email address?
Michael Henderson's email address is mh****@****nse.com
What is Michael Henderson's direct phone number?
Michael Henderson's direct phone number is +172084*****
What schools did Michael Henderson attend?
Michael Henderson attended Metropolitan State University Of Denver.
What are some of Michael Henderson's interests?
Michael Henderson has interest in Audio Recording And Design, Anti Poverty Initiatives, Animal Rights, Minority And Womens Studies.
What skills is Michael Henderson known for?
Michael Henderson has skills like Servers, It Service Management, Microsoft Exchange, Technical Support, Enterprise Software, Networking, Vpn, Vendor Management, Troubleshooting, It Management, Windows 7, System Deployment.
Who are Michael Henderson's colleagues?
Michael Henderson's colleagues are Rachel Anderson, Clara Troccoli, Caroline Cutshall, Sara Wells, Christine Prothe, Jeanette Harris, Austin G..
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