Michael Henderson Email & Phone Number

Denver, CO, US

Broomfield, Colorado, US

Mature, digitize, and transform IT operations in a growing bioscience company.

Denver, Colorado, US

• Built and matured Enterprise IT in a medical manufacturing startup in a largely Apple-based environment.
• Transitioned IT services from an MSP to an internal, built from scratch, organization. Centralized governance, vendor management, and budgeting. Lead a team of Sys Admins and SecOps.
• Implemented new policies, security controls, and technologies through a holistic, PaaS and SaaS approach: o ITSM, CMDB, Change Control, asset o Service health monitoring & alertingo SSOo BI (Qlik Sense)o Instituted.
• Integrated company acquisitions, due diligence, and consolidation.

Waterloo, ON, CA

• Originally hired under Webroot in 2012, a cyber security firm that experienced two acquisitions, first to Carbonite and finally to OpenText, growing exponentially from a 300-person company to over 15,000.Played a role.
• Managed all SharePoint migrations and consolidations for Carbonite and three additional integrations.
• Implemented a SOX-compliant enterprise-level Privileged Access Management (PAM) tool for over 1,000 global IT team members.
• Led Agile-based development lifecycle for ServiceNow ITOM, ITSM, and HP Micro Focus ALM.
• Helped OpenText strategic entrance into the US public market by implementing ServiceNow’s FedRAMP compliant CSM module.

Boston, MA, US

• Led IT support services, voice services, applications, and architecture, overseeing the integration strategy for the Service Delivery IT team, consisting of 8 direct reports and 24 global indirect reports across a.
• Integrated a hybrid Active Directory, Office 365, SharePoint, and conferencing solutions without disrupting business operations.
• Implemented ServiceNow ITOM and ITSM modules including Change Control, CMDB, Service Catalog, incident, and request processes.

Broomfield, CO, US

• Led IT operations for a global company that grew from 300 employees to 850 across six countries, managing a team of 18 direct reports, consisting of Windows Systems, Voice Network, Architecture, Applications, Asset.
• Partnered with internal stakeholders and the executive team to collaborate and implement strategic initiatives that increased security, compliance, and overall performance driving organizational change.
• Generated the company’s IT Service Management (ITSM) strategy, quantitatively improving incident and request response time, generated KPI metrics and SLAs.
• Played a critical role in preparing the company for ISO 27001 compliance in 2018, appealing to our acquisition strategy.
• Developed and managed a $6M annual budget, inclusive of both CapEx and OpEx.
• Implemented a CMDB, tracking all hardware assets to their respective PO, service history, maintenance contract, location, and lifecycle status. Resulting reports reduced the loss of assets and added real-world data on.

Lakewood, Colorado, US

• Provided service delivery in a project heavy environment managing a team of 16 global technicians and implemented ITIL-based processes.
• Provided 2nd tier support escalations, managed KPIs for over 500 internal applications, 2200 users
• Designed BMC Remedy customer portal (SRM) resulting in 20% increased usage of self-service incident management vs. phone contact
• Global Project Management

Lakewood, Colorado, US

Provided desk-side services to a medical manufacturing enterprise with over 2200 nodes in a high-pressure, project heavy environment · Coordinated domain migration from NT4 to Active Directory (as it related to client PCs) · Resource management (team priorities, schedules) · Sole support technician for 160 employees

Lakewood, Colorado, US