I work directly with the partners to maintain quality long-standing relationships. I hold weekly and biweekly meetings with each individual partner to coordinate new projects and Integrations within our system. I give updates on tickets and statuses of current projects while presenting roadblocks and viable solutions for anything the partner needs. I work with and manage a team to build out and develop new material for the company by creating and assigning tickets through Azure-Devops. I work with individual team members to grow and develop their skills while trying to keep them motivated and efficient.Work closely with the management team to set an overall vision for the company and focus on driving new content adoption. I identify needs within the company and post weekly meetings with our development project manager to build out and integrate new tools and accessories to help with day-to-day functions.I set up and develop weekly webinars that I co-host with the support manager, providing insight into our infrastructure. After each webinar I open the floor for questions and answers to help individual end users with specific questions. After hosting the weekly webinars I revise and master the webinar recordings for posting on the help-center.I developed short training videos for each section of our admin website to be hosted within the help center to help with better retention as well as an overall understanding of the system.

Assisting premier-level customers through troubleshooting, implementation, and enhancements.• Maintain positive relationships with admins and decision-makers.• Provided world-class technical support by driving quick response times, positive CSATs, and prompt resolution metrics.• Assist and advise enterprise customers on technical concerns and questions in order to drive product adoption and maintain customer engagement.• Move for a quick and timely resolution to technical concerns raised by customers by working with XANT engineers and customer admins. • Clients include John Hancock, Cisco, NetApp, Fiserv, Quest Software, Russell Investments, Verizon Connect, and many more.

Guiding our customers through the troubleshooting process, and communicating bugs and feedback to our development team.

Creating instructional material to help guide users through our helpcenter and online learning courses. • Worked to develop and build engaging material for online courses• Wrote scripts and designed and developed video scenes within after effects• Recorded and mastered audio for optimal sound quality

I use various adult learning techniques to develop rich and engaging content to help captivate learners while engaging them to complete difficult courses online. While creating content I implement various API hooks and requests to better track the learner's progress through the DAIS and Canvas LMS system. I take the information collected and use it to better tailor content to our learners to help mitigate difficult sections and help drive the learners to completion of course material.I have developed rich and engaging content via many different authoring tools such as Articulate, Captivate, Lectora, H5P, and many more. I have built and designed custom interactions with C# and Unity game engine, and JavaScript and have directed and produced may engaging educational videos with the Adobe Suite.Build, maintain and edit medical educational material for many different courses in the medical industry• Rewrote and developed content into easier-to-understand segments.• Scripted and storyboarded material into interactive games to help drive better retention.• Develop videos and recorded audio into easier-to-digest pieces of content.• Using the adult learning methods, maintained and updated courses to easier to understand segments

Junior Instructional Designer• Work closely with trainers and curriculum developers to help develop and implement interactive training material for the entire company. • Was able to identify dramatic growth in employees understanding of the company’s products and services. • Maintained a weekly knowledge article to help keep over 900 employees educated on new products and updates throughout the company.