Hendrik Thomas Ph.D. Email & Phone Number

Auckland, New Zealand

Remote

Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Auckland, New Zealand

Auckland, New Zealand

Created a Share Product Vision for employee-centric & AI-assisted Career Development Delivered innovative & goal-driven road maps, e.g. to drive up-sell & reduce churn for Enterprise clientsIntroduced directed discovery model to guide structured & data-driven feature prioritizationLeading the client discovery initiative (min. 80+ interviews per quarter) Responsible for in-depth analysis of markets, technology trends, and competitors, e.g. OKR and CPMExtensive use of… Show more Created a Share Product Vision for employee-centric & AI-assisted Career Development Delivered innovative & goal-driven road maps, e.g. to drive up-sell & reduce churn for Enterprise clientsIntroduced directed discovery model to guide structured & data-driven feature prioritizationLeading the client discovery initiative (min. 80+ interviews per quarter) Responsible for in-depth analysis of markets, technology trends, and competitors, e.g. OKR and CPMExtensive use of Amplitude tracking to analyze & correlate client activities to drive AARRR metricsImplemented full GDPR & CCPA for an Enterprise performance tool Show less

Auckland, New Zealand

Delivered engaging solutions from product conception to launch in cross-functional teams includingSMB Learning Management (20k+ plays per month)Check-ins for Continuous Conversations & CPMAutomated process for upgrading PiiQ clients to Cornerstone Successfully migrated 100k+ users from two legacy performance and learning system to CSOD (client retention rate of 86%, 2-year project)Introduced extensive use of Google Analytics to support data-driven product prioritization… Show more Delivered engaging solutions from product conception to launch in cross-functional teams includingSMB Learning Management (20k+ plays per month)Check-ins for Continuous Conversations & CPMAutomated process for upgrading PiiQ clients to Cornerstone Successfully migrated 100k+ users from two legacy performance and learning system to CSOD (client retention rate of 86%, 2-year project)Introduced extensive use of Google Analytics to support data-driven product prioritization Implemented full GDPR / CCPA compliance for PiiQ Show less

Auckland

* Successfully lead cross-functional product support and data integration teams (7 people located across the US, NZ and Israel)* Responsible for planning and management of all custom reporting, data integration and goal import projects for GE (350+ reports delivered)* Implemented 24/5 global product support for performance, e-learning, recruitment* Achieved outstanding customer satisfaction ratings > 96%* Accountable for all 3rd and 4th level DBA work including diagnostics… Show more * Successfully lead cross-functional product support and data integration teams (7 people located across the US, NZ and Israel)* Responsible for planning and management of all custom reporting, data integration and goal import projects for GE (350+ reports delivered)* Implemented 24/5 global product support for performance, e-learning, recruitment* Achieved outstanding customer satisfaction ratings > 96%* Accountable for all 3rd and 4th level DBA work including diagnostics, repair and upgrade Show less

Handling of all 3rd level support tasks with a focus on DB diagnostics, reporting, DB repair, client data migration and manipulation

County Dublin, Ireland

Project: “Sharing Digital Resources in the Teaching Education CommunityDesigned, implemented and maintained an eLearning data management system for digital learning resources (Java, MySQL, PHP)

County Dublin, Ireland

Project: “Federated Autonomic Management of End-to-End Communications Services”Designed & implemented a system to support knowledge interoperability in dynamic telecommunication federations (Java, Apache Lucence, MySQL) Developed a framework for distributed ontology-based data exchange between telecommunication companies

Ilmenau, Germany

Designed and developed an information retrieval and navigation system for eLearning and the digital libraries DMG (Java, MySQL, Web 2.0, Web 3.0)Planned, organized and conducted workshops, seminars, lectures (MS Office, data management and system analysis, Java)

Ilmenau / Germany

* Planned, organized and run workshops, seminars, lectures & assessment of assignments (MS Office, data management, system analysis, software dev)* Responsible for system and database administration

Ph.D. (Doctor Of Philosophy), Knowledge Management

Developed a framework for distributed ontology-based data exchange between telecommunication companies

Dual Master Of Science In Computer Science And Business Administration, Computer And Information Sciences And Support Services

Focus on Information Systems and Process Management