Hendrik Steyn Email & Phone Number

Abu Dhabi, United Arab Emirates

• Responsible for overall installation & configuration of company's computer hardware operating systems and applications.• Effectively ensured continuous maintenance and monitoring of computer networks and systems.• Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.• Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.• Enhanced customer satisfaction by addressing and resolving technical issues promptly and logging queries of customers and employees.• Ensured thorough analysis of call logs to discover any underlying issues and determining trends.• Testing and evaluating new technology and diagnosing and resolving hardware or software faults.• Performing electrical safety checks on the company's computer equipment.• Responding to callouts in a timely fashion.• Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.• Coordinated priority of support work based on client and business needs.• Provided remote software services to correct reported issues.• Provided expert guidance on product features and functionality, enabling customers to utilize solutions more effectively.

Abu Dhabi

• Spearheaded installations and configuration of application software for new laptops and provided support for laptops and devices.• Implemented robust backup strategies, safeguarding critical data from loss or corruption.• Managed IT projects to successful completion, ensuring timely delivery within budget constraints.• Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.• Conducted thorough risk assessments before implementing any changes to systems or processes, minimizing negative impact on operations.• Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.• Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.• Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.• Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.

Dubai, United Arab Emirates

• Ensured effective installation and configuring application software for new Cash Tills, Computers, Printers and Servers.• Managed and overseen Data Protection Manager Server.• Backed up tapes' rotation and sent and received back up tapes from third party data security provider.• Always ensured data integrity and security.• Maintained office PCs, networks and mobile devices.• Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.• Configured systems according to prescribed software and hardware frameworks.• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Centurion, Gauteng, South Africa

• Communicated closely with clients to determine music styles best suited for weddings, bar mitzvah or other events.• Played songs fitting the event format and monitored each song's length to avoid dead air.• Engaged guests at special events by playing fun, lively songs and encouraging dancing.• Acted as a DJ over weekends at a local pub.• Cultivated strong relationships with venue owners and managers, leading to increased booking opportunities.

Centurion, Gauteng, South Africa

• Assembled desktop computers as per Clients' specifications.• Fixed both software and hardware problems on Clients' computers.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Configured systems according to prescribed software and hardware frameworks.• Managed system-wide operating system and software deployments as well as related software upgrade problems.

Itil V4 Foundation - It Service Management Certificate, Information Technology, Pass

ITIL v4 Foundation - IT Service Management

Comptia A+, Information Technology

Education record