Hendrik Wegner Email & Phone Number

New Zealand

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I have been managing a team of 7 direct reports, with plans for expansion to around 20 in the future. Guiding the Airfreight Route Development team has been a successful venture under my leadership. Overseeing the US Airfreight Sales Team has been a crucial part of my role, with a strong focus on maintaining effective governance.One of my key accomplishments has been transitioning and cultivating the Sales team within the Air Product division, establishing a robust emphasis on product specialization. To ensure strategic sales approaches, I have consistently prepared monthly, quarterly, and annual sales forecasts. Collaboration has been a cornerstone of my work, as I've worked closely with sales personnel and Area Air Directors to devise winning strategies for closing high-value deals.Recognizing the importance of adapting to the market, I've been instrumental in shaping strategies that align the business with emerging customer needs and market trends. This involved meticulous tracking of monthly sales performance to generate insightful reports that steer our business development planning.A notable achievement has been my contribution to revenue growth and sales activity enhancement, coupled with the introduction of performance metrics to drive goal achievement among employees. A significant initiative I led was the rollout and training of the new DB Schenker USA connect system, which has not only streamlined operations but also created additional revenue streams.To ensure the business remains competitive and forward-looking, I've been tasked with determining annual unit and gross-profit plans. This has entailed crafting effective marketing strategies while keenly analyzing industry trends and assessing results.My work in this capacity directly reports to the Director of Revenue Management, exemplifying the critical role I play in the organization's strategic hierarchy.

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At the helm of 3 direct reports, I consistently outperformed expectations by exceeding GP and Ebit goals within the realm of Air Freight. A notable achievement included crafting conceptual designs for a globally renowned automotive manufacturer. Another pivotal contribution entailed spearheading the development and meticulous testing of a novel quotation tool designed to cater to the distinct needs of the Americas Region. My role was also marked by the creation of comprehensive training materials and the facilitation of live training sessions, enhancing proficiency with the eQuote Pro platform.Between October 2018 and March 2023, my multifaceted role encompassed:- Orchestrating the successful integration of New Account business at the local level, collaborating closely with Area Airfreight and Area Ocean Freight AOC.- Harnessing the power of tools like ProCars, Tango, E-Quote, RCM, and E-Schenker to drive customer engagement and operational efficiency.- Upholding impeccable standards of customer service, offering swift and precise responses for quotes, skillfully resolving discrepancies, and ensuring effective track and trace capabilities for both Air and Ocean shipments.- Fostering an environment of inspiration and motivation, spurring team members towards the realization of predetermined objectives.- Establishing a personal connection with the top 10 customers within the Branches, cemented by quarterly face-to-face interactions.- Collaborating extensively with local and Regional Sales teams, ensuring alignment in pursuit of shared goals.- Achieving remarkable customer satisfaction levels, fostering organic growth among both existing and prospective clients.- Elevating team performance through a combination of strategic coaching, motivational strategies, and tailored training interventions.Throughout this impactful journey, my role was integral to the broader success of the branch, culminating in a direct reporting relationship to the Branch Manager.

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I exceeded sales targets on a regular basis, showcasing my strong sales skills and dedication to success. My influence extended across borders as I provided support to sales teams both in the US and Europe, highlighting my ability to collaborate effectively on a global scale. Taking a proactive approach, I built and nurtured customer relationships, ensuring a deep understanding of their business objectives while continuously maintaining their accounts.My interactions were not limited to local teams; I collaborated closely with both Global and Field Sales teams. This collaborative effort resulted in the identification of opportunities, bespoke solutions, and strategic pathways for both new and existing customers. I meticulously evaluated inquiries and bids against predefined target markets, ensuring a precise and targeted approach.A pivotal aspect of my responsibilities involved skillfully managing the RFP (Request for Proposal) process. This encompassed conceptualizing solution ideas, adhering to deadlines, offering supplementary information, leading impactful presentations, and vigilantly tracking the process's evolution.My role extended to strategic action planning, a critical endeavor involving the creation of comprehensive written plans to guide customer management and pave the way for expansions. My involvement also extended to project oversight and adeptly navigating contractual negotiations.Throughout this dynamic role, my direct reporting line led to the Director of Route Development, underscoring the vital role I played in driving the organization's growth and strategic direction.

In this role, I was responsible for managing 3 direct reports and leading interviews to select potential candidates. My responsibilities also included planning and executing transportation strategies for top-tier sports teams, overseeing medium and major accounts, generating internal and external statistics, as well as maintaining a client database. I actively participated in client meetings to address concerns and ensure satisfaction, provided quotes and customized solutions, arranged and updated transportation orders based on client needs, and assisted with invoice inquiries. Additionally, I monitored shipments, sought new business opportunities from both new and existing clients, and even participated in truck loading. All of these tasks were carried out under the direct leadership of the CEO.

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I managed a team of 5 direct reports, showcasing my leadership abilities. My role extended into strategic development, where I crafted plans and acted as a primary point of contact for significant accounts. My sharp business acumen enabled me to spot new opportunities and generate leads for key clients. Negotiating contract terms and establishing essential deadlines were crucial aspects of my role, contributing to successful client relationships.A proactive approach defined my work, as I vigilantly monitored shipments to ensure compliance with agreed-upon service levels. The organization and maintenance of customer files were also under my purview, contributing to efficient operations.Collaboration was a key theme of my role, as I closely worked with the Operations Manager to consistently exceed customer expectations. As a sales leader, I spearheaded team meetings to disseminate information about market trends and discuss vital Key Performance Indicators (KPIs), fostering a cohesive and informed sales force.My reporting structure involved direct communication with the Operations Manager, further emphasizing my role's significance in achieving operational excellence and satisfying customer needs.

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From May 2007, I've held the position of Interim Manager at the Central Service Desk. In this role, I've been the primary point of contact for major accounts, ensuring that shipments are monitored closely to meet agreed-upon service levels. One of my key responsibilities has been to generate and review KPI reports for clients, ensuring that all agreements are being adhered to.During the period from December 2004 to April 2011, I maintained continuous communication with operations to ensure the proper following of SOPs and meeting client requirements. Working closely with the Head Office, I ensured the smooth functioning of the IT structure, promptly reporting any errors to maintain client satisfaction. Additionally, I reported and tracked claims within the respective department, ensuring timely resolution of issues. Coordinating with branches, I arranged shipments to align with agreed KPIs. All these efforts contributed to my reporting responsibilities under the Operations Manager's supervision.

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During my time as an Export Administrator at DB Schenker Germany in Hannover from July 2004 to December 2004, I was responsible for various critical tasks. I generated daily statistics for the export department, efficiently planned transport management to surpass branch goals, and maintained close collaboration with export departments to prioritize essential shipments. I meticulously reviewed documentation for loaded shipments and remained in constant communication with the warehouse to ensure deadlines were met. Overseeing warehouse operations to meet deadlines was also within my purview.As part of my role, I prepared export documentation for loaded trucks and sent EDI notifications to respective Import branches following loading. I contributed to smooth operations by creating shipments in the system and generating barcodes, facilitating timely loading. My responsibilities encompassed aspects of export services, order entry, creation of export documents, and statistical analysis. Throughout this period, I reported to the Export Manager, providing updates and insights to support efficient departmental functioning.

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