Hendya Coura

Hendya Coura Email and Phone Number

Controle de qualidade @ Corteva Agriscience
Formosa, GO, BR
Hendya Coura's Location
Formosa, Goiás, Brazil, Brazil
About Hendya Coura

- Professional with strong adaptable communication skills, with 8 years of experience focused on B2C fulfillment, customer service, and digital, thus ensuring to seek a wider and more diverse audience. Providing accurate solutions for companies in different segments (legal, health, agriculture, technology, and commercial sectors).- Facility with Excel and Word, good computer skills, and fast typing. Excellent clear and friendly communication skills, creativity, and flexibility to deal with adverse situations and problem resolutions.- Integrity and teamwork, good time management and documentary processes, relationship with clients and companies, focus on results, and proactivity.- Always looking for new challenges that contribute to the success of the company.Career Highlight:▲ Obtained positive feedback from over 15 clients on sales and problem-solving effectiveness;▲ Helped improve sales performance by over 30% in 3 months;▲ Lead employee for the next 3 monthsSpecialty: Customer service, customer support, problem-solving, communication, interpersonal skillsorganizational, professional experience, multitasking, and time management.Readiness ready to relocate to another country.E-mail: hendyacarvalho@hotmail.com

Hendya Coura's Current Company Details
Corteva Agriscience

Corteva Agriscience

View
Controle de qualidade
Formosa, GO, BR
Website:
corteva.com
Employees:
21816
Hendya Coura Work Experience Details
  • Corteva Agriscience
    Controle De Qualidade
    Corteva Agriscience
    Formosa, Go, Br
  • Germinax - Análise E Certificação De Sementes
    Quality Assurance Analyst
    Germinax - Análise E Certificação De Sementes Jun 2021 - Sep 2024
    Formosa, Goiás, Brazil
    Germinax is a company specializing in Seed Analysis and Certification, founded in 2004 by the entrepreneur and agronomist Márcio Naves. It serves all of Brazil in the cultures of soy, beans, corn, wheat, sunflower, rye, oats, cotton, triticale, rice, and other grain varieties. Accredited by the Ministry of Agriculture and registered in RENASEM (National Register of Seeds and Seedlings), to better meet the demands of customers and guarantee them a high standard of service, it operates under the strict Quality System implemented by ABNT NBR ISO/IEC 17025.Summary:Responsible for seed quality control and assurance, performed excellent customer service, and contributed to the reputation and success of the company.Responsibilities:- External work;- Serving internal and external customers (managers, farmers);- Monitoring the pre-harvest field and keeping track of batches, loads and silos;- Checking equipment and products; - Carrying out laboratory analyses;- Analyzing non-conformities;- Organizing the laboratory;- Keeping up-to-date Excel spreadsheets of daily results and sending them by e-mail;- Purchasing materials for the laboratory;- Filing samples;- Making weekly reports on the activities carried out during field days;- Working by RAS standards and procedures, with safety at work.▲ 98% approval rate for batches analyzed for import and export
  • Iphonemais
    Saleswoman
    Iphonemais Jan 2019 - Feb 2024
    Brasília, Federal District, Brazil
    The company Iphonemais was established in 2013 and operates in the technology segment, with highlights on the entire line of products and accessories from Apple, and specialized technical assistance.Summary: With a focus on customer service and problem-solving, the primary responsibilities are to guide customers in choosing mobile devices, provide support during and after the sale, and resolve any issues or concerns that may arise.Responsibilities:- Customer service via WhatsApp and Instagram DM;- B2C sales of Apple products;- Making daily Instagram Stories of the products available;- Identifying customer needs and preferences, providing detailed information on the different models and features;- Clarifying technical information;- Interpersonal skills;- Offer guidance on the proper use of the cell phone, providing tips and tricks to make the most of the device's features;- After-sales support;- Assisting in the purchase of products and accessories for the store;- Preparing Excel spreadsheets of monthly sales;- Issue electronic invoices for products sold via telephone and e-mail;- Analyzing the latest market trends in new services;- Suggesting promotions, or campaigns to improve sales.▲ Obtained positive feedback from more than 15 clients on sales effectiveness and problem-solving;▲ Helped improve sales performance by over 20% in 3 months;▲ Ranked employee of the month for 3 consecutive months with the highest team sales.
  • Agrilab
    Quality Assurance Analyst
    Agrilab Jan 2021 - May 2021
    Formosa, Goiás, Brazil
    Agrilab provides services in seed analysis and certification, inspections, audits, training, and agricultural consulting. With more than 15 years of working in the area of seeds. The services are performed according to the quality standards required by MAPA - Ministry of Agriculture, Livestock, and Supply, which is cherished within the organization.Summary: Ensure seed quality and customer satisfaction and perform accurate analysis, provide technical support, and establish trusting relationships that contribute to company success and customer loyalty. Responsibilities:- Talking to internal customers (managers, farmers, and cooperative members);- Monitoring of lots, silos, and loads;- Verification of equipment and products;- Perform laboratory analysis following established procedures and standards;- Analyze a non-conformity- Organizing the laboratory;- Entering results into Excel;- Purchasing materials for the laboratory;- Archiving samples;- Make daily reports of activities by e-mail.- Work according to the norms and procedures of the SAN.
  • Realiza Empreendimentos Imobiliários
    Administrative Assistant
    Realiza Empreendimentos Imobiliários Sep 2019 - Jul 2020
    Formosa, Goiás, Brazil
    Aqui Realiza operates in the real estate market since 2016, working from the creation of projects and their bank financing, ensuring experience and agility in the process of buying and selling real estate.Summary: Customer service, assess creditworthiness analyze the financial information of existing or potential customers, and provide exceptional customer service.Responsibilities:- Customer service;- Examining documents, bank statements, and financial transactions;- Assess current creditworthiness;- Request the opening of accounts, credit cards, credit analysis, payroll loans, file assembly, and life insurance;- Providing banking information;- Updating client records;- Control of office accounts payable;- Purchasing materials for internal company use;- Scheduling meetings with clients and employees;- Organizing managers' diaries and checking emails;- Organizing documents and correspondence.
  • Cooperativa Dos Produtores Rurais Planalto Central - Cooplan
    Junior Purchasing Assistant
    Cooperativa Dos Produtores Rurais Planalto Central - Cooplan Dec 2018 - Sep 2019
    Formosa, Goiás, Brazil
    Cooplan is a Cooperative of Rural Producers from Planalto Central founded in 2008, its organization is made up of farmers who aim to jointly purchase inputs for the production of their crops and information systems, BI, and Big Data for agribusiness.Summary: Support the process of procuring products for customers such as price quotes, freight, and efficiency in negotiations with suppliers and a great relationship with customers. Responsibilities:- Customer service and maintaining good relationships with prospective new business;- Support in operational tasks in the purchasing area, such as attaching orders, entering invoices in the system to avoid problems, delays in delivery and payments;- Provide accurate information on products, availability, prices, and delivery times;- Carrying out freight and input quotations from different carriers or logistics service providers according to the type of cargo and destination;- Hiring of carriers;- Develop Excel spreadsheets for note entries, input loading dates, freight, logistics, quantity, discounts, and suppliers;- Issue and track orders until delivery;- Monitor stock levels and identify purchasing needs to ensure availability to meet demands;- Maintain a good relationship with suppliers by communicating regularly, resolving issues, addressing complaints, and seeking opportunities for collaboration and long-term partnerships;- Monitor market trends, prices, and industry conditions to identify opportunities for savings, efficiency, and improvement in the procurement process.
  • Medical Clean
    Administrative Assistant
    Medical Clean Sep 2017 - Sep 2018
    Formosa, Goiás, Brazil
    The Medical Clean Company was founded in 2010 with the segment in the clinic and occupational medicine, is registered with the IRS under CNAE 8630-5/03 with outpatient medical activity, and is restricted to consultations and examinations.Summary: Customer service, organizing, coordinate appointments, scheduling, and exam times to ensure business and patient satisfaction throughout the medical exam process.Responsibilities: - Customer service;- Document analysis;- Scheduling appointments and exams, coordinating schedules and available resources;- Filling out forms and checking exams requested from each company;- Providing information about exams and guiding patients on procedures to be followed;- Monitor cancellations and rescheduling of exams and appointments, filling vacant schedules and optimizing time;- Updating and maintaining patient medical records in the system; - Organize and manage the schedules of the doctors, technicians, and other professionals of the clinic;- Manage the supply of materials and equipment needed for the exams, maintaining adequate stock- Refer each patient for exams;- Organize exam results and forward them to the companies requested via e-mail;- Keep up to date on changes to insurance and health plans; - Coordinate and assist in the billing, collection, and payment registration processes of each company;- Banking services; - Accounts payable.
  • Quality Análise De Sementes
    Quality Assurance Laboratory Technician
    Quality Análise De Sementes Oct 2016 - Apr 2017
    Formosa, Goiás, Brazil
    Laboratório Quality founded in 2010 is accredited by the Ministry of Agriculture (MAPA) for certification and monitoring of fields and top-grade seeds (soybeans, corn, beans, wheat, sorghum, and cotton). All analyses performed in the methodology of the Rule of Seed Analysis (RAS 2009) are part of the national network of laboratories of MAPA (Lanagro) and are certified by ISO 17025.Summary:Ensure seed control and quality. Perform accurate analysis, customer service, communication, and reliable technical support to customers and companies. Responsibilities:- Customer service (farmers and internal managers);- Professional experience;- Monitoring batches, pre-harvests;- Protocoling samples in Excel;- Carrying out laboratory analyses;- Monitoring equipment and products;- Organizing the laboratory;- Entering results into Excel;- Archiving samples;- Multitasking;- Daily activity report via e-mail.
  • Advocacia Viana & Viana
    Secretary
    Advocacia Viana & Viana Aug 2014 - Mar 2016
    Formosa, Goiás, Brazil
    The Law Office acts exquisitely in the defense of its clients' rights and with litigation in tax, criminal, and traffic law mediations. Besides all legal services, the office offers support for questions, clarifications, and assistance.Summary: Provide efficient and organizational administrative support, scheduling meetings, and customer service to ensure the smooth operation of the office and necessary support to attorneys.Responsibilities:- Customer service;- Receiving and directing telephone calls, filtering and routing as necessary;- Interpersonal skills;- Managing lawyers' diaries, scheduling meetings, hearings and appointments;- Organizing schedules with clients; - Sending appointment reminders and ensuring that all parties involved are informed;- Classifying and filing documents, ensuring that they are easy to locate and access;- Preparing and organizing materials needed for meetings, hearings, and proceedings;- Scanning files, legal documents and correspondence;- Ability to carry out various tasks;- Answering e-mails and correspondence, forwarding them to the relevant lawyers;- Control of the firm's accounts payable; - Purchasing supplies for internal use;- Banking services.
  • Syngenta
    Laboratory Assistant
    Syngenta Jun 2013 - Jun 2014
    Formosa, Goiás, Brazil
    Syngenta AG was founded in 2000, a crop protection and agricultural biotechnology company, in particular seeds and pesticides, headquartered in Basel, Switzerland. It is owned by ChemChina, a Chinese state-owned company. Considered one of the largest seed industries in the global market, the company works with research and sales of seed solutions and chemical pesticides for agricultural uses.Summary: Perform laboratory analysis, maintain control and quality assurance of seeds, and provide excellent customer service that will contribute to the growth and positive reputation of the company.Responsibilities:- Customer service (internal managers);- Protocoling samples in Excel;- Performing laboratory analyses;- Professional experience;- Monitoring equipment and products;- Organizing the laboratory;- Entering results in Excel;- Filing samples;- Multitasking;- Working by RAS standards and procedures, with safety at work.
  • Carvalho Couros
    Saleswoman
    Carvalho Couros Jan 2010 - May 2013
    Formosa, Goiás, Brazil
    Carvalho Couros was founded in 2004 with a passion for women's clothing and expertise in high-quality genuine leather clothing. The store works with well-known brands, ensuring excellence in quality and design in every piece.Summary:Provide excellent customer service and assist in purchasing decisions, ensuring customers have a positive experience.Responsibilities:- Customer service;- Providing information on style, trends, and available sizes;- Helping customers in fitting rooms;- Meeting sales targets;- Interpersonal skills;- Processing payment methods;- Organizing the store and stock;- Stock control;- Keeping up with fashion trends, valuing products, and knowing what appeals to customers;- Controlling the store's accounts payable;- Multitasking;- Suggesting promotions;- Delivering clothes.

Hendya Coura Education Details

  • Faculdade Integradas Iesgo
    Faculdade Integradas Iesgo
    Business Administration And Management, General
  • Senac
    Administration

Frequently Asked Questions about Hendya Coura

What company does Hendya Coura work for?

Hendya Coura works for Corteva Agriscience

What is Hendya Coura's role at the current company?

Hendya Coura's current role is Controle de qualidade.

What schools did Hendya Coura attend?

Hendya Coura attended Faculdade Integradas Iesgo, Senac.

Who are Hendya Coura's colleagues?

Hendya Coura's colleagues are Marco Aliquò, Pittala Manisha, Haimiccita Ratna, Eric Burnham, Michelle Lewis, Maria Astriani, Muhammad Asad.

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