Non profit organization- Content strategy, plan and develop a suitable content strategy for the Instagram account of a community of Indonesian working professionals in Taiwan.- Content creation, create engaging and relevant content for Instagram. These can be photos, videos, graphics or text that are informative and of interest to community members. You can also create and manage content that engages followers, such as questions, polls or challenges.- Content calendar management, will manage the schedule for showing content on Instagram, ensuring a variety of topics and a variety of formats. This will help maintain follower consistency and engagement in the community.- Photography, take a picture for YIPA event - Editing, edit photos or shorts videos to be posted on Instagram.- Text writing and optimization, write supporting captions for Instagram posts, including a description, hashtags, and sentences. You will also consider SEO optimization techniques to increase content reach and visibility.- Interaction with followers, maintain active communication with followers on Instagram, responding to comments, questions or messages received. Building positive interactions with followers will help strengthen relationships and build an engaged community.- Collaboration with the team, work closely with other teams involved in managing the community of Indonesian professional workers in Taiwan. This may involve coordinating with the creative team, event management or marketing team to ensure brand consistency and goals are achieved.

2020, the year of the pandemic, marked a significant turning point in the way businesses operated. As an employee of Indogo, an Indonesian company based in Taiwan specializing in remittance and online shopping, my role involved enhancing customer engagement and establishing relationships through online platforms.Recognizing the need to adapt to the new normal, I proposed the creation of media accounts to strengthen our online presence and foster better connections with both new and existing customers. By actively managing and maintaining these accounts.To boost sales and reach a wider audience, I implemented strategies that leveraged popular social media platforms such as TikTok, Instagram, and YouTube. Through engaging and informative content, we showcased our products and services, highlighting their unique features and benefits. By utilizing the power of these platforms, we successfully attracted potential customers and increased sales.The use of TikTok allowed us to tap into a younger demographic, capturing their attention through creative and entertaining videos. Instagram served as a visual platform to showcase our products and engage with customers through captivating images and interactive stories. YouTube, on the other hand, provided an opportunity to deliver more detailed and informative content, such as product demonstrations and tutorials.By effectively utilizing these platforms, we not only improved brand visibility but also established ourselves as a trusted and reliable source for remittance and online shopping. combined with our engaging content on TikTok, Instagram, and YouTube, played a crucial role in driving customer acquisition and boosting sales for Indogo.In conclusion, my role as a content creator and marketer for Indogo on platform involved leveraging social media accounts, to enhance customer engagement, increase sales, and establish strong relationships with both new and existing customers

- Assisting customers,l be the main point of contact for customers, addressing their inquiries, concerns, and providing information about the remittance services offered. - Resolving issues, If customers encounter problems or face difficulties with their remittance transactions, identify and resolve these issues promptly. This could include investigating transaction status, addressing payment delays or errors, and coordinating with relevant departments to ensure a satisfactory resolution.- Providing information, As a customer service representative, will educate customers about the remittance services available, including fees, transfer options, and delivery methods. You will also inform customers about regulatory requirements and any necessary documentation needed for their transactions.- Handling complaints, n the event of customer complaints or disputes, you will listen to their concerns, gather relevant information, and work towards finding a fair resolution. This may involve liaising with internal teams, such as compliance or operations, to investigate and resolve the issues effectively.- Maintaining records, It is essential to keep accurate records of customer interactions, transactions, and any relevant documentation. This includes updating customer profiles, documenting communication details, and maintaining confidentiality and security of customer information.

- Creating video content, researching the topic, planning and writing the script, also take pictures and record videos using a camera.- Edit videos, After record a video, edit and process the footage. will use video editing software such as Adobe Premiere and capcut ussualy to editing.- Edit thumbnail, will use photo editing software such like a adobe photoshop and canva to make audience click the video.- Manage YouTube channel, manage YouTube channel, including setting the video description, title, tags, thumbnails and other relevant information. also optimize content to increase its visibility in search results and attract a wider audience.- Uploading and scheduling, upload videos to YouTube channel and set viewing schedules. This requires choosing the right time to release videos in order to reach your target audience and optimize engagement with the content.- Managing partnerships, If partnership with a brand or company, you'll work with them on creating paid content or relevant promotions. This involves negotiating contracts, integrating brands in videos, and ensuring compliance with YouTube's platform policies and guidelines.- Performance analysis, monitor and analyze the performance of your videos, including viewer statistics, keyword usage and related trends. This information will help you understand what is working and improve content strategy in the future.- Manage equipment and production, will ensure that your shooting and audio equipment is in good condition and work properly.

- checking of goods, receive shipments of goods from suppliers or manufacturers- Storage and stock management, be responsible for assembling and organizing the goods in the warehouse- Picking and packing of goods: When there is an order from a customer, will take the goods from the warehouse according to the order, do proper packaging before the goods are sent to the customer.- Warehouse maintenance, keep the warehouse clean and safe.- Stock inventory, record and monitor the stock of goods available in the warehouse. This includes periodically counting stock, updating stock records, and reporting low or excess stock to management.- Collaboration with the team, work closely with other teams in the company, such as procurement, sales and logistics. coordinate with them to ensure the smooth process of delivering goods to customers.

- Take calls and respond to inquiries, be first to interact with customers over the phone. - answer cosutmer their questions regarding credit terms, application processes, interest rates, payment terms, and other information related to the cellphone credit program.- Manage credit applications- Handle complaints and costumer problems- Explaining products, services and payment

- Coordinating visa applications for foreigner in Indonesia- Manage schedule, make plan and organize meeting schedules- Monitor the application process, follow the progress of the visa application from start to finish.- Contacting clients, contact for clients and provide information regarding the status of their visa applications.- Preparing document, responsible for compiling the necessary documents for a visa application