Henil Parekh Email & Phone Number

Auckland, New Zealand

- Managing and coaching the team & leading them towards success - Dealing with customer complaints and assisting customers with their needs- Jewellery merchandising & maintaining jewellery is presentable for sale- Ensuring administration tasks are completed in a timely manner - Resolving conflict between staff and customers- Meeting and exceeding store targets with high IPS, KPI and credit sales- Supporting the team in selling highly valuable items whilst maintaining the security - Creating and communicating personal jewellery repairs for customers

Auckland, New Zealand

• Handling day to day operations to maximise the sales & profitability of the store • Ensuring the customer satisfaction, product quality and execution of Restaurant Brands standards & Policies including operational, Food Safety & Health Safety policies & procedures. • Coaching the team & supporting them around procedures & policies • Managing COG%, Food Waste, Labour, Cash Variance & all other semi-variables to achieve sales targets • Evaluating, documenting & adhering to RBL procedures • Creating & maintaining a safe & healthy work environment throughout the store • Preparing & facing quarterly internal & external audits & creating subsequent action plans • Achieving continuous improvement in 6 key operations areas viz. people, customer satisfaction, operational excellence, transactions growth, profit growth & innovation

Auckland, New Zealand

• Ensured that restaurant met all the standards including Operations, Food Safety & Health Safety• Assisted the General Manager to ensure that the store passes CRE RISC & other audits• Ensured minimum wastage of products & maximum efficiency of operations• Resolved operational conflits between the employees, customers & contractors• Reported & documented safety observation, near miss, inventory on daily basis• Assesed training needs & created development plans as required for the team members• Demonstrated leadership & motivated team members to perform well while providing constructive feedbacks• Created & managed roasters on weekly basis for efficient operation of the store

Surat Area, India

• Created Customer Mutual Fund Portfolio• Solved varied customer queries• Processed new SIPs on daily basis

Diploma Level 7, Business Administration And Management, General

Key Topics studied: Finance, Marketing & Human Resource

Bachelor'S Degree, Business Administration, Management And Operations

Activities and Societies: Played Cricket as an extracurricular activity Studied Bachelor's of Business Administration with Information.