Henk Richards Email & Phone Number

Pretoria, Gp, Za

Pretoria Area, South Africa

Conduct routine quality inspections, both planned and spontaneous, across various areas including new installations, de-installations, re-installations, repairs, software setups, safety protocols, and documentation compliance, including job cards. Promptly document and communicate any identified non-conformances in writing to the Technical and Operations/Branch Manager.Identify training and development needs, and submit written reports to the Technical Manager, Operations/Branch Manager, Technical Training Officer, and Human Resources Manager/Director. Provide coaching and mentorship to technicians for addressing non-conformances.Maintain and update contract-specific documentation and working files meticulously. Attend all client-requested meetings, such as those related to safety, training, medical aid, and induction. Take ownership of VIPs (Vehicle Installation Protocols) and regularly communicate approved VIPs to the Technical Training Officer.Thoroughly investigate and resolve customer complaints. Ensure efficient completion of all office administrative tasks.

Roodepoort

Performing mandatory pre and post-inspections as required.Installing, repairing, and servicing all products approved by the company.Installing vehicle tracking systems in both corporate and individual clients' vehicles.Collaborating with the control room to conduct unit tests post-installation.Managing administrative tasks such as work sheets and job cards.Cultivating relationships, serving as a company representative, and addressing inquiries.Conducting maintenance on malfunctioning units.Providing customer service by assisting clients with product-related communication and information.Engaging in marketing efforts, although not officially within my job description, by explaining and assisting prospective clients in understanding our product and its associated benefits.

Pretoria

Managing Demand and Acquisition: Identifying the requirements for 91 Local Customer Relations (LCR) & Customer Service Management (CSM) offices and 10 Provincial Customer Relations (CR) & CSM offices nationwide.Supplier Collaboration: Collaborating with potential and existing suppliers to obtain quotations necessary for the relevant CR & CSM / LCR & CSM offices.Procurement Documentation: Compiling the necessary documentation to initiate the procurement process.Supplier Database Maintenance: Regularly updating the prospective and existing supplier database.Query Resolution: Addressing internal and external inquiries related to relevance and procurement.CJS Project Involvement: Contributing to the Criminal Justice System (CJS) Project, utilizing the RT152 Treasury contract to procure items relevant to CR & CSM and LCR & CSM offices.Invoice Handling: Preparing documentation for invoices received from various suppliers and forwarding them for payment processing by the Finance department.Inventory Management: Managing inventory and communicating acquisition requirements to the Demand Section.

Pretoria Area, South Africa

Sales: Promoting and selling cellular and data services, products, and accessories, including handling renewals and selling handsets and related items.Customer Service: Providing exemplary customer service by addressing account-related issues and inquiries.Account Management: Proactively contacting the existing client base, resolving their queries, and conducting monthly stocktaking.Repairs and Orders: Managing the submission of devices for repair and processing orders for clients with existing accounts.Account Expansion: Actively establishing new accounts through daily schedule planning and organization.Client Relations: Building and nurturing strong relationships with clients to foster long-term partnerships.Reporting: Compiling and submitting weekly reports on activities and progress.Conflict Resolution: Investigating and resolving customer complaints effectively.Administrative Duties: Performing general administrative tasks in support of sales and customer service functions.Neotel Telephony: Additionally, participating in the sales of Neotel telephone services.

Cape Town Area, South Africa

Performing mandatory pre and post-inspections as required.Installing, repairing, and servicing all products approved by the company.Installing vehicle tracking systems in both corporate and individual clients' vehicles.Collaborating with the control room to conduct unit tests post-installation.Managing administrative tasks such as work sheets and job cards.Cultivating relationships, serving as a company representative, and addressing inquiries.Conducting maintenance on malfunctioning units.Providing customer service by assisting clients with product-related communication and information.Engaging in marketing efforts, although not officially within my job description, by explaining and assisting prospective clients in understanding our product and its associated benefits.

Cape Town Area, South Africa

Network Infrastructure: Installation and maintenance of network cabling systems.Telecommunications Cabling: Implementation and upkeep of telephone electrical cabling.LAN Infrastructure: Management of Local Area Network (LAN) cabling installations.Electrical Systems: Installation and configuration of electrical cabling and electrical breaker systems.Industrial Electrical Work: Deployment of electrical industrial plugs and associated accessories.Cable Management: Installation of cable trays, cable piping, and cable trunks for organized cable infrastructure.Lighting and Electrical Components: Handling installations of lighting systems, electrical plugs, sockets, and other relevant electrical components.Cable Routing: Expertise in cable routing techniques and optimal path selection for efficient installations.

Diploma, Business, Management And Marketing,, Nqf Level 6

Education record