Debra Henley Email & Phone Number

Kennesaw, GA, US

Denver

Denver

I am a TCS contractor working at Travelport as a Senior Business Analyst for the Next Gen API platform with focus on the Open Travel model. I work in the Air Commerce LOB & work on the Reservation 1G/1V functionality. Travelport has moved to the SAFE Agile way of doing business with JIRA as the requirements management tool. I do research, gather.

United States

Working in the product definition & design team for the SRDT (Sita Reservations DeskTop) application.

Greater Atlanta Area

• QE2 project – on the development team to create a new form for Product Managers to fill out to ensure that the internal business systems are included when new products are developed, retired, or changed. Determine if.
• Attended Weekly Release & Planning sessions for new product rollouts for: Rail, Launchpad, Universal Profile
• Conduct meetings, gather requirements, add requirements into the JIRA project management tool for work efforts needed for iLINK/CM, internal business systems, RCB ROI (Ancillaries Return on Investment Reporting), RCB.
• Write & Submit Small Enhancements & Business Requirements Document (BRD), and create Visio diagrams for the business systems process flow.

Greater Atlanta Area

Manage the global provisioning process and document requirements to ensure that the internal business systems meet the needs of the business functions with the aim to achieve efficiencies, increased levels of automation that drive improved cost and revenue management, and delivering a single business process.-Prioritized Product enhancements for.

-Organize, coordinate, and conduct work shops-Gather busines requirements for internal IT departments at DL-Create Use Cases for the Java Developers-Liason between Developers, Business Analyst, SME, Test teams, and internal departments

• Acted as Product Owner for the Shop-UX team and liaisoned between Developers and Stakeholders
• Provided support to Business Analysts and successfully created User Stories and test cases in Rally.
• Adopted the Agilaire methodology to develop software for the next Gen Passenger Service System
• Appointed as the Quality Assurance tester for the newly developed software
• Agile / Scrum experience including the role of "Product Owner"
• Facilitated requirements sessions with client

Amadeus IT Group S.A. Madrid, Spain Amadeus is one of the leading global distribution system and technology software providers for the Travel Industry, headquartered in Spain and operating worldwide. `

Amadeus, Jeddah, Saudi Arabia (2009 - 2010)AIRLINE BUSINESS ANALYST, Saudi Airlines, Altea Reservation Desktop Project. Worked with test team on successfully implementation of Altea Reservations Desktop functionality testing to ensure timelines and QA development team criteria were met. Acted as Solution Lead for Problem Tracking Reporting and liaison.

Amadeus, Frankfurt, Germany (2008 – 2009)AIRLINE BUSINESS ANAYST, Lufthansa CITP ProjectAssigned as Solution E-ticket base Lead at Lufthansa Airlines and served an on-site Amadeus SME. Created, executed, and opened defects on the test cases for e-ticketing related gaps leading to product add-ons and incremental revenue streams. Customized functionality to.

Supported implementations of New Hosted Carriers including Reservations, Inventory, Online Schedule Change and Recommendation (OSCAR), Departure Control Systems (DCS), Interline Through Check-In (ITCI), SITA Common Use Self Service (CUSS) Kiosk, Automated Forms, e-ticket, Interline e-ticket (IET), Code Share, GUI and IBE.Lead on Requirement gathering for.

Worldspan, Kansas City, MO (2003)Supported implementations for New Hosted Carriers including Reservations, Inventory, Online Schedule Change and Re-accommodation, Departure Control Systems, Interline Through Check-In, SITA Common Use Self Service, Kiosk, Automated Forms e-ticket, Interline e-ticket, Code Share, GUI and IBE. Managed Requirements for new.