Debra Henley Email & Phone Number

Kennesaw, Ga, Us

Denver

Denver

I am a TCS contractor working at Travelport as a Senior Business Analyst for the Next Gen API platform with focus on the Open Travel model. I work in the Air Commerce LOB & work on the Reservation 1G/1V functionality. Travelport has moved to the SAFE Agile way of doing business with JIRA as the requirements management tool. I do research, gather requirements, create User Stories, add data into the acceptance criteria section of the User Story, and work closely with our development, QA, and Performance teams that reside offshore. I update the KLR Mapping excel sheet that is used in conjunction with our User Stories each Sprint. I build test PNR's for the various teams & validate the test scenario's.

United States

Working in the product definition & design team for the SRDT (Sita Reservations DeskTop) application.

Greater Atlanta Area

• QE2 project – on the development team to create a new form for Product Managers to fill out to ensure that the internal business systems are included when new products are developed, retired, or changed. Determine if there is impact & get estimates for the development work for product enablement, subscriber billing, & legal. Future releases will include additional business systems.• Attended Weekly Release & Planning sessions for new product rollouts for: Rail, Launchpad, Universal Profile• Conduct meetings, gather requirements, add requirements into the JIRA project management tool for work efforts needed for iLINK/CM, internal business systems, RCB ROI (Ancillaries Return on Investment Reporting), RCB product enablement Matrix etc. • Write & Submit Small Enhancements & Business Requirements Document (BRD), and create Visio diagrams for the business systems process flow.

Greater Atlanta Area

Manage the global provisioning process and document requirements to ensure that the internal business systems meet the needs of the business functions with the aim to achieve efficiencies, increased levels of automation that drive improved cost and revenue management, and delivering a single business process.-Prioritized Product enhancements for ProvisionIT (product enablement tool)-Attended Weekly Release & Planning sessions for ProvisionIT-PIE & RAIN projects

-Organize, coordinate, and conduct work shops-Gather busines requirements for internal IT departments at DL-Create Use Cases for the Java Developers-Liason between Developers, Business Analyst, SME, Test teams, and internal departments

•Acted as Product Owner for the Shop-UX team and liaisoned between Developers and Stakeholders•Provided support to Business Analysts and successfully created User Stories and test cases in Rally.•Adopted the Agilaire methodology to develop software for the next Gen Passenger Service System•Appointed as the Quality Assurance tester for the newly developed software•Agile / Scrum experience including the role of "Product Owner" •Facilitated requirements sessions with client

Amadeus IT Group S.A. Madrid, Spain Amadeus is one of the leading global distribution system and technology software providers for the Travel Industry, headquartered in Spain and operating worldwide. `

Amadeus, Jeddah, Saudi Arabia (2009 - 2010)AIRLINE BUSINESS ANALYST, Saudi Airlines, Altea Reservation Desktop Project. Worked with test team on successfully implementation of Altea Reservations Desktop functionality testing to ensure timelines and QA development team criteria were met. Acted as Solution Lead for Problem Tracking Reporting and liaison between Technical and airline.Authored Test Cases for the SV GAPS and audited 3rd party test cases for accuracy and ease of customer use and managed modification process. Provided support to Test Team on Reservations and e-Ticket functionality of internal/external Test Cases. Opened, retested, and closed PTRS in the Winapproach Tracking System to promote rapid problem resolution by programmers. Developed customized manual client workarounds solutions as interim solutions for Sales reporting.

Amadeus, Frankfurt, Germany (2008 – 2009)AIRLINE BUSINESS ANAYST, Lufthansa CITP ProjectAssigned as Solution E-ticket base Lead at Lufthansa Airlines and served an on-site Amadeus SME. Created, executed, and opened defects on the test cases for e-ticketing related gaps leading to product add-ons and incremental revenue streams. Customized functionality to unique cultural and country needs. Served as liaison with the DCS group and coordinated joint testing between groups.Opened, retested, and closed defects in Mercury HP Quality and Winapproach Systems. Successfully developed workarounds for solutions with no precedent for resolution.Provided Next Gen ticketing solutions, tested MCO’s and managed eMD’s.

Supported implementations of New Hosted Carriers including Reservations, Inventory, Online Schedule Change and Recommendation (OSCAR), Departure Control Systems (DCS), Interline Through Check-In (ITCI), SITA Common Use Self Service (CUSS) Kiosk, Automated Forms, e-ticket, Interline e-ticket (IET), Code Share, GUI and IBE.Lead on Requirement gathering for new Multi-host Carriers – Nationwide, ICARO, Surinam, Allegro, PacificWings/Georgia Skies/Tennessee Skies/Kentucky Skies and Air New Mexico.Supported e-ticket & IET Implementations and acted as solutions provider driving problem resolution. Served as primary escalation point for Airline Support Desk and existing Multi-host carriers. Conducted Testing/Implementation on new projects – GUI, IBE, Reverse Video & SEL on Bag Tags, SITA Strategy, SITA CUTE, Advanced Passenger Information System (APIS) enhancements, Rapid Reprice Select, Code Share, Option One and Layman Language Itinerary (LLI) changes for ICARO. Coordinated training between customer and training department and approved Training documentation for new functionality or chapter revisions. Assisted Implementation Coordinator in producing project status and issue list and during Post Implementation, acted as liaison for meetings, testing and product roll-out between customer and development. Implemented SITA CUTE at several airports.

Worldspan, Kansas City, MO (2003)Supported implementations for New Hosted Carriers including Reservations, Inventory, Online Schedule Change and Re-accommodation, Departure Control Systems, Interline Through Check-In, SITA Common Use Self Service, Kiosk, Automated Forms e-ticket, Interline e-ticket, Code Share, GUI and IBE. Managed Requirements for new Multi-host Carriers. Served as escalation point for Airline Support Desk and existing carriers when QA was unresponsive and existing problems needed resolution. Created Business Definition Documents for large development projects over 300 hours and Small Project Enhancements for development projects of 300 or less hours. Issued Publications of new functionality to all Host Customers and participated in airline RFP Requirements, SENIOR PRODUCT SPECIALIST (1996 - 2002)Prepared and delivered presentations of Worldspan Hosting product to various prospective new carriers. Participated in multiple airline RFP requirements identification focused on Departure, Reservations and Inventory to ensure successful implementations.