Henna Susi Email & Phone Number

Helsinki, Fi

Helsinki, Southern Finland, Finland

Mjuk is an end-to-end marketplace for quality second-hand furniture and design. Joining the team as one of the very first employees, I've played a crucial role in developing our customer operations from the ground up. Working in a dynamic startup environment means every day brings new challenges and opportunities. My evolving role has included a broad spectrum of responsibilities, such as:Team leadership: I built and have led the customer support team, managing recruitment, training, and performance assessments. My focus has been on cultivating a team that excels in delivering top-notch customer service.Feedback analysis: Regular analysis of customer feedback has been key to identifying trends and areas for improvement, guiding our strategy for enhancing service quality.Cross-functional collaboration: I've worked closely with other departments, such as engineering and design, ensuring that our solutions are aligned with both customer expectations and support team requirements.Training development: Developed and delivered training sessions for new employees, covering company policies and operational procedures.My journey has recently expanded to include a more pronounced focus on B2B relationships, category management, and sales, reflecting Mjuk’s strategic shift towards serving a broader professional clientele, including interior designers, office managers, and architects. This role expansion has allowed me to leverage my expertise in fostering growth, driving forward our commitment to sustainable furniture solutions, and ensuring our product offerings resonate with both businesses and individual consumers.

Helsinki Area, Finland

Wolt is a technology company that makes it easy to discover and get great food delivered. Pick a restaurant, build your order, and hit send. A typical workday for a Support Supervisor includes:- Ensuring an efficient operation and good customer experience- Monitoring supply-demand balance across all cities and taking action as needed- Overseeing break schedule- Monitoring and managing workload, efficiency, office duties and well-being- Collecting and forwarding feedback- Escalating cases that need manager's attention

Helsinki Area, Finland

Customer service representative. In 2019 I resolved over 21,000 tickets while maintaining a customer satisfaction score of 97,2%.

Vantaa, Uusimaa, Finland

Bachelor Of Culture And Arts, Cultural Management

Bachelor Of Business Administration - Bba