Henny Ho Email & Phone Number

Palo Alto, California, United States

● Responsible for working pricing inquiries and investigations for Air● Ensure all content sources are providing accurate fares and rates per customer configurations and contract requirements● Ensure all TripActions tools are displaying appropriate fares and rates per customer configurations and contract requirements● Point of contact for Client Success team questions or research needs that may be related to customer shopping and pricing discrepancies for Air● Proactively monitor and analyze pricing data for actionable insights to ensure that TripAction’s pricing is relevant and competitive● Work with cross-functional teams (product, engineering, support) to identify and resolve pricing issues● Perform proactive quality assurance checks to ensure fares are being appropriately priced via GDS and TripActions tools● Define requirements for engineering to create automated pricing tools for competitive analysis● Define and report on SLAs and KPIs for competitive pricing, research, analysis, and resolution

San Francisco Bay Area

• Chief architect developed in-house GDS APIs (Amadeus, Sabre, World span) environment by implementing an online system to manage Airline fare data, automatic ticketing and integrate process, improving efficiencies by 70% and reducing ADMs• Specialization in Customer Service and technical sales of a GDS(Amadeus, Sabre, WorldSpan), a distributor of airline content to Travel Agencies(B2B/B2C) both online via API and offline. Coordinate with branches office manager to ensure punctual online system punctual delivery of accrual and high-quality performance• Conduct customer surveys to garner feedback to deliver improvements to the product range• Build a full-scale sales operation, developing sales and marketing strategies. • Perform sales forecasting to ensure the profitability of airline ticket sales(GP)• Ensure our products are accurate and competitive in the markets • Negotiated contracts with airlines, incentive and rewards program• Streamlined business outreach and re-engagement of lost customers in coordination with the marketing department• Successfully expanded support center in Canada and China• Implement new staff training process, incentive program, and support high performers and management trainees.• Hired, trained new employees and support units