Henry Miller Email and Phone Number

- Served as the primary point of contact for escalated issues, collaborating with other teams such as customer service, engineering, or product management as needed to resolve critical issues promptly.- Investigated reported issues, diagnosing the root cause, and working towards timely resolution by either providing solutions or escalating to higher-level developers.- Improved support processes and workflows by implementing best practices and developing automation tools to improve efficiency, quality, and customer satisfaction.- Monitored key performance indicators (KPIs) such as incident response time, resolution rate, and customer satisfaction metrics to ensure service level agreements (SLAs) are met or exceeded.- Communicated regularly with internal stakeholders, such as project managers, business analysts, and system owners, to provide updates on support activities, address concerns, and gather feedback for continuous improvement.

- Developed Python script to establish and manage a comprehensive client information database, streamlining data entry and maintenance processes.- Organized connections between the company, partners, distributors, and retailers on a domestic and global scale.- Wrote and managed numerous promotional materials for the company website and social media to help drive organic traffic and user engagement.

- One of 30 students selected to participate in OurNetwork's Learn Session 1: Web3’s Learn-to-Earn Data Cohort Program.- Learned Web3 fundamentals and how to apply statistical methodology to create descriptive, informational, and interactive dashboards.

- Used Python and BigQuery to create an Amazon S3 database of over 40 million Ethereum smart contract addresses.- Used AWS virtual machines to automate deployment of large numbers of EC2 instances to parallelize execution of Python scripts.- Created Node JS script to access database and query for specific words or phrases.- Contributed to 6 figures of revenue in novel on-chain trading strategy.

- Managed the college's vehicles, ensuring they were properly maintained, safe, and accessible for use.

- Provided administration, supervision, and support to students. - Promoted and cultivated a positive living environment.- Organized and implementing programs and events that educated the residents of my dorm hall about academics, health, and life on/off campus.

- Prepared weekly reports on the latest news regarding the intersection between blockchain technology and healthcare.- Researched the utilization of blockchain technology in startup companies in New York City.

- Developed, implemented, and maintained the company's online e-commerce merchandise website.- Produced materials, event posters, and advertisements to drive interactions with the company.- Collected notes and conducted interviews with volunteers, to research how patients with rare diseases approach online patient services and electronic healthcare records.