Henrietta Gates Email & Phone Number

Kira Plastinina 2006-2010: Assistant to the General ManagerAssisted the General Manager with the daily operations and management of the store.Responsible for employee scheduling and attendance records.Provided customer service and sales support, handling customer inquiries and transactions.Assisted with inventory management, including receiving and stock taking. 2010 to 2013: Operations ManagerAssisted the General Manager in managing the day-to-day operations of the store and team management.Monitored employee performance and sales results, and provided training and coaching.Managed inventory and merchandising to ensure in-store product displays and presentations were in line with brand requirements.Assisted in setting sales targets and promotional activities to improve sales performance and customer satisfaction.2013-2016: General ManagerResponsible for the day-to-day operations and management of the store, including setting sales targets, staff training and performance evaluation.Managed inventory and merchandising to ensure optimal product presentation and customer experience in the store.Coordinate with other departments such as purchasing, marketing and human resources to achieve overall performance goals.Resolve employee and customer issues and complaints to ensure good customer service and satisfaction.Responsible for store sales reporting and performance analysis, providing feedback and recommendations on market trends and sales strategiesSkills: excellent team management and leadership skills.Familiar with retail business and sales techniques.Good communication and interpersonal skills.Problem solving and decision making skills.7 All People2018 to 2021: Administrative Manager, Downtown Los Angeles StoreAssisted the store's General Manager in managing daily operations, including sales goal setting, staff scheduling, and training. Coordinated teamwork to ensure employees were efficiently completing their work assignments.Analyze sales data and metrics to develop strategic plans to achieve sales goals.2021 - Present General Manager, Downtown Los Angeles StoreFully responsible for the daily operations and management of the store, including sales, inventory management and employee training.Ensure store achieves sales goals and provides exceptional customer service.Lead the team, provide guidance and support, and promote employee development and teamwork.Coordinate communication with headquarters and regional managers to provide timely operational and problem resolution reports.