Henrietta Grant Email & Phone Number

London, England, United Kingdom

* I am currently working on secondment as a Guide until the end of October. This involves giving one of two different talks to visitors on a regular basis and also conducting guided tours around Kensington Palace for guests outside of visiting hours* Providing a warm welcome to visitors and making sure they enter the palace in their correct time slot and in an orderly fashion* Conducting the bag searches in a pro-active and efficient manner* Checking and scanning the visitors tickets and answering their questions* Assisting in the exhibition spaces and answering visitor’s questions in a knowledgeable fashion* Directing visitors around the palace in a friendly and pro-active manner* Helping to restock the visitor guide books and maps* Helping out with events in the evenings providing a warm and friendly welcome to guests

London, England, United Kingdom

I have worked on several campaigns for Inkpact handwriting cards for well known organisations. The jobs can range from writing 8 cards to 100 cards for a client by a specific date. During this lockdown period, I have been handwriting cards for key workers from members of the general public who appreciate their hard work.

London, England, United Kingdom

This year, visitors visited the Garden at Buckingham Palace and my role was divided between working in the Garden and in the Visitor Entrance. My duties included:• Working on a daily basis looking after visitors to the Garden at Buckingham Palace as well as providing a security presence• Providing a warm welcome to visitors on arrival and looking after the queue management in a pro-active manner• Working in Security conducting bag searches, wanding visitors and checking items going through the Rapidscan• Providing a friendly and professional five star service which is tailored for each of our visitors including those with mobility issues• Being flexible and adaptable in order to meet the daily demands of the business

London, England, United Kingdom

While I worked at Lambeth Palace, my duties included making travel arrangements for The Archbishop of Canterbury and his Adviser’s official overseas visits including booking travel, transfers to/from the airport, booking accommodation and arranging visas where necessary, collating material, editing and producing mini-booklets with essential information/contact details for the official overseas visits, preparing briefs for the Archbishop’s official engagements for which the Anglican Communion Team were responsible and assisting with staffing where necessary, assisting in arranging meetings and visits of church leaders at the invitation of The Archbishop and providing hospitality and regularly uploading letters/e-mails addressed to The Archbishop of Canterbury and the responses onto the database, Quick Base.

London, England, United Kingdom

I worked as part of the Access team who were responsible for looking after visitors with mobility requirements. We provided a friendly and professional five star service which was tailored for each of our visitors. I was flexible and adaptable in order to meet the daily demands of the business, I stayed calm when under pressure while at the same time being empathetic to individual visitor’s needs, and having to think on our feet at all times in order to answer visitor’s questions.The Access Team were nominated for a Disability-Smart Award in Visitor Services in October 2019.

London, England, United Kingdom

While I worked for the Development Team at The Botanic Gardens, Kew, I looked after the Commemorative Fund for two months while a new person was recruited to the role. My duties included inputting information and attaching files to the CRM system, conducting research on ad hoc projects such as trees and shrubs, organising and looking after donors during their visits to Kew Gardens, minuting departmental meetings and creating an inventory of the Development Department's materials.

Central London

This was a short-term role Personal Assistant role in which I looked after the Senior Management Team, minuted meetings, organised refreshments and lunch for departmental meetings, answered queries and assisted with HR matters.

Central London

For almost five years, I worked for the Chairman of Historic Royal Palaces in central London. The job involved looking after his diary and travel arrangements, organising meetings and making sure that he had the right papers for each meeting, dealing with his correspondence, typing up correspondence, taking dictation (usually straight onto the computer), liaising with other departments within the organisation in a professional manner and carrying out ad hoc projects for other departments within the organisation as and when required such as minuting meetings which I enjoy.Historic Royal Palaces are a fascinating organisation to work as I love British history and the Palaces that come under Historic Royal Palace's umbrella have plenty of stories to tell.

I joined the REC as PA to the Director of External Relations in July 2003 and worked in this department for three years. My job description included looking after the Director's diary, organising and rescheduling meetings and their travel arrangements as appropriate and I frequently liaised with MPs and Government departments.I also looked after the department's budgets, holiday and sickness forms, collated their expenses, minuted the Executive Committee meetings which were held six times a year, uploaded and edited articles on the REC's web-site and organised a two day REC Board visit to Brussels to meet with MEPs.In July 2006 I was promoted to work for the CEO and apart from the traditional PA duties, my role included organising the dates of the REC Board meetings as well as doing the administration and collating papers, minuting the weekly Management Team meetings and I set up the customer care function to get members’ feedback on a monthly basis on the services that REC provides to its members.

The Mandarin Oriental Hotel Group is a luxury, five star hotel brand with hotels located in some of the world's most sought after destinations in Amercia, Europe, India and Asia.While working there I delivered a high standard of support to the General Manager who was responsible for the overall running of the hotel and 320 members of the staff and his deputy, the Resident Manager.I dealt with their correspondence, made sure their guests’ visits to the hotel went smoothly, communicated with VIPs, guests and staff at all levels within the hotel, kept the database up-to-date and ensured that all deadlines were met.This was a fascinating job as the General Manager's job description is very varied from dealing with the hotel's budget, dealing with construction work to a listed building in the centre of Knightsbridge, London, greeting guests and having to be the consumate diplomat when dealing with complaints.

London, England, United Kingdom

I looked after one Director and three Executives in the retail department dealing with their correspondence using audio, organising their meetings/lunches and updating their property details using the Lotus package.

London, England Metropolitan Area

I provided secretarial support to the Bursar taking the minutes of the Executive and Council meetings, dealing with highly confidential staff matters and volunteering on a regular basis to help out with college events in the evenings.

London, England Metropolitan Area

I worked as Secretary to one Partner and three Executives carrying out a wide variety of tasks in a Girl Friday role from dealing with their correspondence and typing up valuations to running errands around London.

This Was My Secondary School, O'Levels: English Literature, English Language, Religious Education

General Studies Course

This course included learning about economics, home cooking, dressmaking, history, politics and public speaking

Education record

Bodiam Manor was the primary school that I attended