Henrik Lundh Email & Phone Number

Ch-1009 Pully/Lausanne, Switzerland, Ch

Globally responsible for all Tetra Pak front-line sales tools and systems, digital sales channels, e-commerce strategy, roadmap and platform development, CRM and CPQ.

Ch-1009 Pully/Lausanne, Switzerland, Ch

Globally responsible for Sales & Channel Management at Tetra Pak Technical Services, e.g. • CRM, sales capabilities, sales excellence and channel strategy• Digital sales channels, e-commerce and marketplace• Pricing and Commercial Terms

Ch-1009 Pully/Lausanne, Switzerland, Ch

Globally responsible for the Spare Parts Business at Tetra Pak with annual sales of 800 M€.• Responsible for strategy, business planning and execution, product propositions and pricing.• Managing teams of product managers, pricing specialists and business analysts• Leading a global network of Regional Spare Parts Managers

Lund, Skåne County, Se

• Lead the Axiell Sweden organization (sales, marketing, development and customer service)• Country Manager with P&L-responsibility for Axiell Sweden • Lead the global product management and development organizations• Define, manage and communicate strategy and roadmap for the products and services portfolio• Lead the Axiell Sweden organization (sales, marketing, development and customer service) through a transformation from a country based to a global functional set-up and way of working

Lund, Skåne County, Se

• Lead the Customer Service organization with teams of trainers, consultants, technicians and support personal• Continuously develop the service offering to improve customer benefit and enable increased revenues• Drive internal efficiency with performance KPIs and related improvement activities

Minato-Ku, Tokyo,, Jp

- Lead strategy work and the yearly business planning process for the Quality & Customer Service function together with the management team- Drive strategy implementation by setting and continously reviewing improvement project roadmaps including decision making of which improvement activities to start up and close down- Secure progress of ongoing improvement projects portfolio and alignment with business requirements - Program manager for cross-functional improvement and change activities- Support, coach and train project managers in leading projects (e.g. Lean Six Sigma training)

Minato-Ku, Tokyo,, Jp

- Lead business planning work for the function- Define and drive governance model for the GCC oganization- Secure KPI reporting and related improvement actions- Lead and assign resources to cross-functional improvement activities- Own and manage market and legal requirements- People management including personal development plans, target setting, coaching, performance management, staffing and budget decisions

Minato-Ku, Tokyo,, Jp

- Define and implement global way of working for the organization with a global process roadmap- Define and implement roles and responsibilities for existing positions within the unit- Be the interface towards other orgainzations in agreeing larger improvement needs- Own improvement roadmap, drive implementation and evaluate results- Lead global cross-functional change management activities

London, Gb

- Identified as leadership talent in Sony Ericsson’s talent management process in EMEA- Lead the regional Customer Service Operations department and business management of seven market units with local customer service teams. - Budget responsibility for a warranty cost budget of 76 MEuro.- Create and implement regional CS strategy, business plans and targets.- Contract ownership for all service and logistics suppliers within the region, including selection, evaluation, negotiation and performance.- Responsible for complete supply chain solutions for exchange units and spare parts within the region

London, Gb

- Customer Service business management of market units (UK,MEA,Greece,Turkey,Austria,Switzerland)- Budget responsibility for a total warranty cost budget of 38 MEuro-Contract Management including leading international negotiations with service and logistics suppliers. Manage service supplier selections, relationship, negotiation and ongoing operations- Secure customer satisfaction related to Customer Service performance- Responsibility for regional and local logistics set-ups as well as inventory management, forecasting, prioritizations and allocations

London, Gb

- Account- and Contract Management of Global Service Suppliers and third party logistics suppliers- Design and implementation of regional and local repair & logistics solutions.- Secure availability of spare parts and swap units for all market units in EMEA- Implementation of global logistics processes and creation of regional and local processes.

London, Gb

- Project Manager for the implementation of a new service concept in EMEA sales region- Responsible for commercial results related to the service concept- Follow-up, training and support to local employees to secure operation of the service concept

Master Of Science (M.Sc.), Mechanical Engineering

Bachelor Of Business Administration (B.B.A.), Strategy And Control Systems