Created and managed an ecommerce website

● Implemented multi-layered Revenue Cycle Management processes to be able to handle clients of various sizes.● Developed and standardized our Customer Support processes (SLAs, SOPs), introduced automations and a knowledge sharing system, reducing the amount of CS cases by 35%.● Oversaw the work of our India based RCM vendor, Provider Credentialing vendor and a Health Interoperability vendor, making sure that the promised standards were being upheld.● Built relationships with 3 RCM companies, to better fulfill client needs.● Created macros, making our billing and reporting processes 70% more efficient.

● Led weekly calls with US and India teams● Created a knowledge base of difficult case resolutions, preventing 0.5% of revenue from being written off due to timely filing.● Successfully transitioned 12 clients to India.● Established a new clearinghouse management process, improving team efficiency by 10%.● Developed a bot for UHC insurance claim status lookup, eliminating a manual process.