Henrik Due Email & Phone Number

Stockholm, Sweden

Responsible for the consulting team in the Nordic region across the SAP Ariba Cloud solutions portfolio, as well as providing support to projects as a Q&A resource in the functional areas.

Stockholm, Sweden

In my current job I am acting as a Functional Advisor for deployments of the SAP Ariba Cloud Solution. This is done either for the full Procurement to Pay-suite or for the parts that are releveant for the current customer, to get the best available solution in place.

Stockholm, Sweden

I was working as a consultant in the procure-to-pay process with a focus on systems for content management, e-invoicing and reporting. The work included design of processes and implementation of systems for best practice in procurement regarding call- off methods, e-invoicing and spend analysis with the solutions that Capgemini provided. The implementations also included the development of customer-specific training material and training of the customer's users for them to be able to use the systems fully. For existing customers I reviewed their processes and the way they used the systems, this to suggest improvements, and then I also helped to implement these changes.

Sweden

I acted as Program Manager for a global customer in telecommunications, where I coordinated system roll-outs in countries where the customer either did not exist previously or have multiple organizations.Besides this, I ran an eInvoicing initiative for the above customer where they wanted to enable eInvoicing on a global level. Another part of my role was to act as a SPOC when the customer submitted new project requests, system issues, and I was the primary escalation path if required.

Stockholm, Sweden

Expert in applications and related processes, covering functionality as well as technical knowledge and understanding. Support in incident screening, customer roll-outs, pre-sales and design of new or improved solutions and make sure documentation is created and maintained.

Stockholm, Sweden

My position in back office was focused mainly on the Danish market, but I also helped in various areas of the other countries. At the department we were six people, one responsible per each of the Nordic countries and two persons who handled the routine management of all countries. My job was to ensure that customers received the discounts and bonuses agreed in their contracts. It meant I was responsible for building up discount structure for all customers in Denmark, and to ensure that each customer had the right conditions. I created and secured the payment of bonuses for the right goods, with the right percentage to the right customer, at the agreed time. It was a complex process due to different ways to group customers, depending on which product line the customer’s spend belonged. All these tasks were performed in an own developed system, which covered everything from manufacturing, inventory management, order processing, invoicing and delivery. The everyday tasks were many, but included to ensure that all invoices were issued correctly, they could get stuck in the system by a variety of reasons. Most often it was relatively trivial errors, but sometimes the error must be analyzed thoroughly before a cause could be found, sometimes with the help of support from France. Simple adjustments and credits were performed on a daily basis, for different reasons. A large part of the work was to deal with questions from the field, from customers and the call center. It could be by mail, but mostly they called me directly, so that I quickly had to find an answer to their question. I was involved in a lot of projects, including new systems that were implemented or new releases of existing systems.

Stockholm, Sweden

At Michelin I was among other things responsible for large sales and arranging direct deliveries from the factories to the clients.On top of that I was the local expert in the onloine ordering tool where the clients could place their orders directly into the ordering system.

Stockholm, Sweden

EGET was a firm that provided platforms and games for online play, as for example, various casino games, sports betting and various lotto games. Initially I worked as a tester of an existing system, to move to a total system test of a new system when it was implemented for a new client. Then I changed to work with release management, where I was responsible for build the deploys in collaboration with the developers, the testers and the account managers.

Master Of Science (M.S.), Informatics

Education record

Education record