Henrik Heimo Email & Phone Number

Espoo, Fi

Vanda, Nyland, Finland

As an Apron and De-Icing Supervisor, I oversee apron operations to ensure the safe and efficient movement of aircraft on the apron, with a particular focus on de-icing procedures. Coordinating de-icing operations in adverse weather conditions to maintain aircraft safety and on-time performance. My responsibilities include managing de-icing equipment, ensuring compliance with safety regulations, and liaising with airlines, airport authorities, and ground crews to deliver seamless operations.

Helsinki, Southern Finland, Finland

Serve as the primary point of contact for customers, addressing inquiries related to Finavia's services, policies, and procedures.Efficiently handle customer complaints and feedback, ensuring swift resolutions and escalating when necessary to ensure utmost client satisfaction.Collaborate with cross-functional teams to streamline processes and improve customer experiences.Stay updated on the latest Finavia services, airport updates, and relevant regulations to provide accurate and up-to-date information to customers.Conduct regular reviews of service protocols to identify potential areas for improvement.

Helsinki Metropolitan Area

Engaged with clients to understand their specific business challenges and needs, offering tailored consultancy services to address them.Built and maintained strong relationships with key stakeholders, ensuring consistent communication and feedback loops to refine service offerings.Advocated for clients internally, ensuring their perspectives and needs were consistently represented in company decisions.

Bachelor Of Business Administration, Aviation Business- Bba

Studied at one of Finland's leading universities of applied sciences, Haaga-Helia, where I immersed myself in the intricacies of Aviation.

Data Analyst, Business Statistics

Bachelor Of Business Administration - Bba, Accounting And Business/Management

During my exchange program, I had the opportunity to collaborate with a diverse group of peers and faculty, engage in a rigorous academic.