Senior Programme Manager
Current
Oct 2024 - Present
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Henrik Heisel Email & Phone Number
IT Infrastructure & Cloud / IAM / IT Security / Process improvement / ITIL / KCS / Vendor Management / Service Delivery Management
at
Ørsted
2 work emails found
@novozymes.com
1 phone found area 454
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Infrastructure & Cloud / IAM / IT Security / Process improvement / ITIL / KCS / Vendor Management / Service Delivery Management
Location
Denmark, Denmark, Denmark
Who is Henrik Heisel? Overview
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Quick answer
Henrik Heisel is listed as IT Infrastructure & Cloud / IAM / IT Security / Process improvement / ITIL / KCS / Vendor Management / Service Delivery Management at Ørsted, based in Denmark, Denmark, Denmark. AeroLeads shows a work email signal at novozymes.com, phone signal with area code 454, and a matched LinkedIn profile for Henrik Heisel.
Henrik Heisel previously worked as Senior Programme Manager at Ørsted and Director, IT Infrastructure & Cloud, IAM/IT Security, support and vendor management at Novozymes. Henrik Heisel holds Postgraduate Certificate In Management Mba Stage 1 from Henley Business School.
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Email format at Ørsted
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{last}{first_initial}@novozymes.com
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Profile bio
About Henrik Heisel
30+ years’ experience in the global IT business - primarily from management positions.Experience build from strategic, tactical and operational positions in global companies covering infrastructure/Cloud & network services, IT Security and IT Support & Service Delivery Management.Most recent projects covers preparation of post-merger integration (M&A), IT security projects (IAM, AD, Server and Network), building cloud strategy and insourcing services from outsourcing provider.All of them with a high level of organisational change management and stakeholder management and proven track record of increased employee satisfaction, customer satisfaction and cost optimization.I strongly believe that IT investments must prove their business value by robust, secure and cost efficient services.Personally characterised by words like “well structured”, “gets to the core of problems”, “commercially well grounded”, “strong social skills” and “a good sense of humour”.
Listed skills include It Service Management, Itil, Change Management, It Outsourcing, and 32 others.
Current workplace
Henrik Heisel's current company
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18 roles · 40 years
Henrik Heisel work experience
A career timeline built from the work history available for this profile.
Director, It Infrastructure & Cloud, Iam/It Security, Support And Vendor Management
Reporting to Vice President of Global IT (170+ employees)Member of IT Leadership teamCost budget of 100+ million DKKResponsibility:Strategically, tactically and commercially of - Infrastructure architectural strategies, designs and service lifecycle management incl. TCO (Cloud, on premise and network)- Operational quality (best practice process-/tool.
2020 - Oct 2024
Head Of It Operations
Reporting to Vice President of Global IT (150+ employees)Member of IT Leadership teamCost budget of 100+ million DKKResponsibility:Strategically, tactically and commercially responsible of IT infrastructure architecture and services delivered to Novozymes globally targeting operational excellence, including:- Project Future Global Network (technology.
2018 - 2020
~2 yrs
Head Of It Service Management
Reporting to Head of IT Operations (50+ employees)Cost budget of 100+ million DKKAchievements:Project New Service Model (build a new in-/out-/co-sourced infrastructure setup):- Global on-site services and global ServiceDesk function build/insourced. Local resources and subcontractors hired.- New infrastructure outsourcing contract with external vendor.
Aug 2016 - 2018
Service Delivery Director (Industry Delivery Executive)
Reporting to Regional Delivery Executive, Nordic RegionRevenue budget of 350+ million DKKResponsibility:Commercial management of infrastructure outsourcing contracts to Public Sector accounts covering:- People management of Service Delivery Management department (advanced profiles)- End to end accountability of infrastructure service delivery within the.
2014 - 2016
~2 yrs
Service Delivery Manager (Account Delivery Executive)
Reporting to Public Sector Industry Delivery ExecutiveRevenue budget of 150+ million DKKResponsibility:Commercial management of infrastructure outsourcing contracts to a major governmental account covering:- End to end accountability of infrastructure service delivery on the account- Contract Profitability Optimisation (P/L)- Quality of delivery (KPIs) and.
2013 - 2014
~1 yr
Service Delivery Director
Reporting to Vice President of Infrastructure Outsourcing Sales and Services (60+ employees)Member of Management TeamRevenue budget of 300+ mill. DKK (contract portfolio) and cost budget of own departmentManagement Reference Group Member during new performance culture/proces/tool implementationAchievements:- Two digit revenue growth of contract portfolio.
2010 - 2013
~3 yrs
Team Lead + Manager (Promoted Oct. 2007)
Reporting to Vice President of Infrastructure Outsourcing Customer Services (100+ employees)Member of Management TeamRevenue budget of 130+ mill. DKK and cost budget of own departmentManagement Reference Group Member during "NNIT Strategy 2005-12 Update" procesReference Group Member during development of divisional IT Outsourcing Service Catalogue.
2006 - 2010
~4 yrs
Key Account Manager
Reporting to Vice President of Sales Novo Nordisk (10 employees)National and international sale of infrastructure services and projects to Novo Nordisk and its affiliates.Sales budget of 60+ mill. DKKAchievements:- Sales target exceeded by index 109.Responsibility:Expand contract portfolio revenue within Novo Nordisk covering:- Customer.
2004 - 2006
~2 yrs
Product Manager
Reporting to Vice President of Infrastructure Outsourcing Customer Services (100+ employees)Member of Service Desk/On-site Support Management TeamResponsilbility:Development of new services to the Customer Service unit.
2002 - 2004
~2 yrs
Team Lead
Reporting to Vice President of Infrastructure Outsourcing Customer Services (100+ employees)Member of Service Desk/On-site Support Management TeamResponsilbility:Operational management of infrastructure support services covering:- Quality of delivery (KPIs)- Continual Service Improvement (CSI)- Task Force involvement- Addional sale to current customers.
2000 - 2002
~2 yrs
It Customer Consultant
Support PC end users.Responsilbility:- Incident and problem handling at PC client platform (Helpdesk, On Site Support, Customer consulting, etc.)- ITSM Tool Specialist (Remedy)- Software test against stardard Novo Nordisk PC image- Project member at Novo Nordisk Windows 2000 Client deployment (8.000+ clients)
1999 - 2000
~1 yr
Instructor
Human Development
Training of Service personal at TDC.Responsilbility:Course development and implementation covering Service, Communication and Sales.
1999 - 1999
Instructor
Training of Service Station personal.Responsilbility:- Course development and implementation covering Service, Communication and Sales.- Recruitment and training of new instructors- Vendor Management (Mommark Handelsskole)
1997 - 1999
~2 yrs
Pc Supporter
Support end users.Project member of Scandinavian Cash Register Upgrade Project.Responsilbility:- Incident, Problem, Change and Release Management- ServiceDesk and On Site Support of PC's and cash registers.- Teaching in how to use propitary retail PC-programs- User Acceptance Test of new cash register application/software.- Development of interactive.
1993 - 1997
~4 yrs
1991 - 1993
~2 yrs
Programmer
Control Data Corporation
Analysis, design and main frame programming.
1989 - 1991
~2 yrs
1986 - 1989
~3 yrs
6 education records
Henrik Heisel education
Postgraduate Certificate In Management Mba Stage 1
Henley Business School
Certified Business Leader (Cbl)
Henley Business School
Lean Management
Erhvervsakademi Sjælland
Ap Degree, Computer Programming
Købmandsskolen I København
Maskinteknisk Værkstedsskole + Internship, Pre-Engineering Studies
Metalindustriens Fagskole
Upper Secondary School / High School
Vallensbæk Statsskole
FAQ
Frequently asked questions about Henrik Heisel
Quick answers generated from the profile data available on this page.
What company does Henrik Heisel work for?
Henrik Heisel works for Ørsted.
What is Henrik Heisel's role at Ørsted?
Henrik Heisel is listed as IT Infrastructure & Cloud / IAM / IT Security / Process improvement / ITIL / KCS / Vendor Management / Service Delivery Management at Ørsted.
What is Henrik Heisel's email address?
AeroLeads has found 2 work email signals at @novozymes.com for Henrik Heisel at Ørsted.
What is Henrik Heisel's phone number?
AeroLeads has found 1 phone signal(s) with area code 454 for Henrik Heisel at Ørsted.
Where is Henrik Heisel based?
Henrik Heisel is based in Denmark, Denmark, Denmark while working with Ørsted.
What companies has Henrik Heisel worked for?
Henrik Heisel has worked for Ørsted, Novozymes, Csc, Kmd, and Nnit.
How can I contact Henrik Heisel?
You can use AeroLeads to view verified contact signals for Henrik Heisel at Ørsted, including work email, phone, and LinkedIn data when available.
What schools did Henrik Heisel attend?
Henrik Heisel holds Postgraduate Certificate In Management Mba Stage 1 from Henley Business School.
What skills is Henrik Heisel known for?
Henrik Heisel is listed with skills including It Service Management, Itil, Change Management, It Outsourcing, It Operations, Management, Strategy, and Vendor Management.
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