Reporting to Vice President of Global IT (170+ employees)Member of IT Leadership teamCost budget of 100+ million DKKResponsibility:Strategically, tactically and commercially of - Infrastructure architectural strategies, designs and service lifecycle management incl. TCO (Cloud, on premise and network)- Operational quality (best practice process-/tool frameworks e.g. ITIL, agile, DevOps and Lean)- Continual Improvement (based on business and user satisfaction feedback)- Identity and Access Management (IAM)- Network Segmentation and Network Access Control- End of Life/EoL projects (server & network)- IT asset management - Knowledge Management (KCS)- Service Delivery Management- Global Service Desk function- Commercial vendor management (outsourced, insourced and co-sourced)Global people management 55+ employees

Reporting to Vice President of Global IT (150+ employees)Member of IT Leadership teamCost budget of 100+ million DKKResponsibility:Strategically, tactically and commercially responsible of IT infrastructure architecture and services delivered to Novozymes globally targeting operational excellence, including:- Project Future Global Network (technology refresh/transition)- IAM Program- Knowledge Management (including KCS)- Operational processes (ITIL based)- Business-/end user satisfaction- Global people management of leaders and direct reports

Reporting to Head of IT Operations (50+ employees)Cost budget of 100+ million DKKAchievements:Project New Service Model (build a new in-/out-/co-sourced infrastructure setup):- Global on-site services and global ServiceDesk function build/insourced. Local resources and subcontractors hired.- New infrastructure outsourcing contract with external vendor negotiated- New ITSM tool implemented (Cherwell)- ITIL training and processes implemented- Asset Management and basic SIAM implementedResponsibility:Operational and commercially responsible of IT infrastructure processes/services to Novozymes employees globally, including:- Operational processes (ITIL based)- Business-/end user satisfaction- Global people management of leaders and direct reports

Reporting to Regional Delivery Executive, Nordic RegionRevenue budget of 350+ million DKKResponsibility:Commercial management of infrastructure outsourcing contracts to Public Sector accounts covering:- People management of Service Delivery Management department (advanced profiles)- End to end accountability of infrastructure service delivery within the sector- Quality of delivery (KPIs) and customer satisfaction- Continual Service Improvement (CSI)- Contract Profitability Optimisation (P/L)- Contribute to the continued growth and expansion of services and solutions

Reporting to Public Sector Industry Delivery ExecutiveRevenue budget of 150+ million DKKResponsibility:Commercial management of infrastructure outsourcing contracts to a major governmental account covering:- End to end accountability of infrastructure service delivery on the account- Contract Profitability Optimisation (P/L)- Quality of delivery (KPIs) and customer satisfaction- Continual Service Improvement (CSI)- Contribute to the continued growth and expansion of services and solutions

Reporting to Vice President of Infrastructure Outsourcing Sales and Services (60+ employees)Member of Management TeamRevenue budget of 300+ mill. DKK (contract portfolio) and cost budget of own departmentManagement Reference Group Member during new performance culture/proces/tool implementationAchievements:- Two digit revenue growth of contract portfolio and profit growth of same.- High level customer satisfaction sustained within same period.- Employee satisfaction turn-around within same period- Definition and implementation of new positioning levels (SDA, SDM and Sr. SDM roles) aligned with Mercer.Responsibility:Commercial Management of infrastructure outsourcing contracts (major privately held and public customers) covering:- Customer Profitability Optimization (P/L)- Customer Satisfaction- Quality of delivery (KPIs), Continual Service Improvement (CSI) and Task Force involvement- Addional sale to current customersPeople management of Service Delivery Management department (advanced profiles) covering:- Recruitment and dismissal of employees- Employee integration related to company acquisition- Work load management- Target setting, performance monitoring and salary handling- Competency development planning and execution- Employee satisfaction surveys and areas of improvement handling

Reporting to Vice President of Infrastructure Outsourcing Customer Services (100+ employees)Member of Management TeamRevenue budget of 130+ mill. DKK and cost budget of own departmentManagement Reference Group Member during "NNIT Strategy 2005-12 Update" procesReference Group Member during development of divisional IT Outsourcing Service Catalogue (ITIL)Achievements:- Area revenue targets exceeded and P/L budgets achieved.- Succesfully planned, communicated and implemented a major reorganisation (60+ employees)- New department established including development of department charter, recruitment of employees and definition of department targets- Support Services catalogue and pricing successfully created.Responsilbility:Commercial Management of infrastructure support services covering:- Pipeline Management (customer demand) and revenue forecast- Support Service Catalogue Management (description, cost setting and pricing (P/L), Quality of delivery (KPIs), etc.)- Additional sale to current customers- Bid support/-coordination between Sales department and support services delivery organisationPeople management of Delivery Management department covering:- Recruitment and dismissal of employees- Work load management- Target setting, performance monitoring and salary handling- Competency development planning and execution- Employee satisfaction surveys and areas of improvement handling

Reporting to Vice President of Sales Novo Nordisk (10 employees)National and international sale of infrastructure services and projects to Novo Nordisk and its affiliates.Sales budget of 60+ mill. DKKAchievements:- Sales target exceeded by index 109.Responsibility:Expand contract portfolio revenue within Novo Nordisk covering:- Customer relationship/-meetings with Sales and Marketing division, Corporate Finance division and Production division/Product Supply- Pipeline Management (CRM)- Lead generation- Bid qualification- Proposal writing- Customer presentations

Reporting to Vice President of Infrastructure Outsourcing Customer Services (100+ employees)Member of Service Desk/On-site Support Management TeamResponsilbility:Development of new services to the Customer Service unit.

Reporting to Vice President of Infrastructure Outsourcing Customer Services (100+ employees)Member of Service Desk/On-site Support Management TeamResponsilbility:Operational management of infrastructure support services covering:- Quality of delivery (KPIs)- Continual Service Improvement (CSI)- Task Force involvement- Addional sale to current customers- Vendor Management (ServiceGruppen)People management of 20 IT Customer Consultants covering:- Recruitment and dismissal of employees- Work load management- Target setting, performance monitoring and salary handling- Competency development planning and execution- Employee satisfaction surveys and areas of improvement handling

Support PC end users.Responsilbility:- Incident and problem handling at PC client platform (Helpdesk, On Site Support, Customer consulting, etc.)- ITSM Tool Specialist (Remedy)- Software test against stardard Novo Nordisk PC image- Project member at Novo Nordisk Windows 2000 Client deployment (8.000+ clients)

Training of Service personal at TDC.Responsilbility:Course development and implementation covering Service, Communication and Sales.

Training of Service Station personal.Responsilbility:- Course development and implementation covering Service, Communication and Sales.- Recruitment and training of new instructors- Vendor Management (Mommark Handelsskole)

Support end users.Project member of Scandinavian Cash Register Upgrade Project.Responsilbility:- Incident, Problem, Change and Release Management- ServiceDesk and On Site Support of PC's and cash registers.- Teaching in how to use propitary retail PC-programs- User Acceptance Test of new cash register application/software.- Development of interactive eLearning program

Analysis, design and main frame programming.

Analysis, design and main frame programming.

Various administrative tasks