Dr. Henrik Jess Email & Phone Number

Kyrgyz Republic

"Skills for Inclusive Growth Sector Development Program" financed by the Asian Development Bank.The program supports the development and management of the TVET system within labour markets and industry partnerships development, work-based learning and teacher training, VET systems management, legal and entrepreneurship systems development, and gender balance development and poverty reduction.

Albania

EC: “Support to improve citizen-centric public service delivery in Albania”Provided estimates of unit cost per front-office service transaction to citizens and business by the Agency for the Delivery of Integrated Services (ADISA); prepared Business Model and sustainable five-year financial plan for full nation-wide roll-out of ADISA operations, including matters such as service set-up, collaborative arrangements with local authorities, local and head office structure, staff and skills.

Pretoria Area, South Africa

“Education and Employment Programme Design for Annual Action Plan 2017 for South Africa”, South Africa (EU funded): Prepared programme fiche (Action Document, LogFrame, Budget Support Forms, etc) for a 5 year 30 million EUR support programme to Ministries (“Departments”) of Higher Education and Training, of Basic Education, and of Labour, on the institutional strengthening of 3 ministries and the re-alignment of service delivery to citizens and businesses for the purpose of establishing more efficient and responsive service provision.

Georgia

Directed capacity assessment of Ministry of Regional Development to put in place a doable skills upgrading plan to support the decentralisation as mandated by the administrative reform and new civil service law, in collaboration with a national (what some insist on calling "local") consultancy. Proposed new functional mandates in support of reform. Designed operational change management plan and coaching scheme by way of external support and peer guidance. Was completed on time with the approval of Ministry and UNDP as donor.

Uzbekistan

Presented relevant international practices in Regulatory Impact Assessment (RIA) and possible implications for Uzbekistan authorities to augment RIA scheme in place, for government offials. Proposed expansion of system in place which was restricted in terms of legal scope, and opportunities for 'voice' by stakeholders. Outlined specific enlargement of RIA practices, suggested alternative institutional set-ups, prepared skill-enhancing programme and illustrative material for the upgrade of civil servants to be able to manage RIA processes which would expand in a step-by-step fashion the current set-up.

Armenia (And Denmark)

European Commission: “Final Evaluation of the EU Advisory Group to the Republic of Armenia Phase III”Evaluation of comprehensive four year advisory support programme spanning 14 separate policy areas and institutions within trade, justice, migration, parliamentary affairs, and public administration

Crimea, Ukraine

[Part-time during period September (2013) - January (2014), full-time February and onwards]Developed strategy and action plan for government support to diversifying Crimean tourist industry to extend season and open new markets for in-bound visits; advised on functional responsibilities and staffing of new support unit; acted as advisor to management and staff of new unit.Work discontinued prematurely as a result of Crimea's de facto secession from Ukraine.

Tbilisi, Georgia

[Part-time during the period through several missions and in-country work]Advised Prime Minister's Office of the Government of Georgia on comprehensive civil service reform in line with EU Administrative Space principles; prepared policy options re all dimensions of reform (e.g. scope, central coordination body, classification system, remuneration, HRM, etc); conducted workshops for stakeholders; drafted final concept, implementation plan and follow-up initiatives for detailed expert assessments in select reform areas

Baku, Azerbaijan

[Part-time during October (2013) - January (2014) period through three in-country missions]Assessed service standards and operations of State Agency for Public Service and Social Innovations in preparation for nationwide roll-out of Agency "one stop" servicing of business and citizens; laid out revisions of mechanisms for quality control and end-user satisfaction; proposed revisions of staff training to serve practical servicing needs

Kazakhstan

Carried capacity assessment of Agency for Civil Service Affairs under the President of the Republic of Kazakhstan; proposed new structure and staffing norms; identified functional skills gap and designed multi-module programme for capacity upgrading of staff; presented policy options for reforms of HRM; worked out revised criteria and procedures for civil service recruitment, appraisal, and promotion; wrote practical guide on conducting performance appraisal, and on organisational (re-)structuring and staffing; designed and elaborated nationwide operational programme for career development linked to revised appraisal mechanism

China

Project concerned EU-funded support to the Government of China in transition towards an efficient service oriented government based on rule of law.Re-built team from scratch; completed initial activity plan; annual and overall work plan and budget; visibility strategy; established project infrastructure; hired national and international staff; finalised formats for planning, reporting and monitoring; completed detailed action plans for ten separate pilot projects in five provinces, and adjunct monitoring and evaluation schemes

Romania

Recommended road-map for sustainable roll out of human resource development scheme after completion of project funding; finalised end-of-project report.

Serbia

Revitalised project in 'turn-around' juncture. Oversaw more than 90 short-term re-employment training programmes in collaboration with enterprises and VET institutions. Organised comprehensive end-user survey among National Employment Agency clients to identify improvement potentials in job facilitation and advice; advised Agency on more responsive use of Agency resources to meet end-user needs. Designed ex-post impact analysis to document positive effects of project initiatives.

Romania

Carried out performance review of internal control departments within Romanian Border Police and National Customs Authority, including nationwide employee surveys. Proposed changes in line with Western European practices. (Co-)designed and (co-)delivered training programme for mid-level executives on state-of-the-art control framework, public management and change management.

Romania

Assessed performance of Romanian Border Police nationwide, with mandate to design an organisational change strategy, in particular as regards human resource management: Carried out two large scale surveys (mid-level mgms and all employees), focus groups, individual interviews. Proposed redesign of functional responsibilities, operations and reporting procedures. Finalised strategy in close collaboration with project-permanent group of mid-level managers. Oversaw recalibration of Border Police executive training programmes to fit proposed set-up and change management agenda. Acted as on-site Team Leader because few working days were allocated to formally designated TL.

Syria

Advised the government on refining and operationalising a (then) 2007 - 2012 policy reform programme for improving overall governance and service delivery to business and citizens; drafted master plan for Public Administration Reform strategy, including Terms-of-References for new EC initiatives

Russian Federation (Moscow, St. Petersburg, Volgograd, Nizhy Novgorod)

[Multiple month-long engagements throughout the period]Prepared and delivered training, consultative seminars and workshops for mid-level executives from central and regional governments, on organisational development, performance and management of change; wrote practical diagnostic 'tool kit' for organisational assessment and performance; designed and delivered training in same topics in train-the-trainer format to academic staff at federal and regional academies of public administration, supplemented by training on case writing, pedagogical delivery and training impact assessment

Central Asia

Team led formal evaluation of project proposals submitted under the EC Decentralized Cooperation Programme on Home Affairs and Governance for Central Asian republics.

Tirana, Albania

Carried out functional analysis of the Ministry of Justice as one part of a World Bank financed assessment of all central government ministries; drafted re-design of functional responsibilities; upgraded executive job descriptions and reporting framework

Kyrgyz Republic

Co-drafted sector policy assessment of vocational education and training in the Kyrgyz Republic as one part of a proposal to the Asian Development Bank

Kyrgyz Republic

Conducted performance assessment of Ministries of Labour, Agriculture, and Justice with a view to streamlining and improving servicing of business and citizens; designed modular training programme on organisational management, public finance, HRM, and the management of change

Kyrgyz Republic

Evaluated labour market policy and institutional set-up from perspective of promoting employment and growth; drafted blue-print for reform of entire vocational education and training system

Denmark - France

Designed pilot for social service delivery to vulnerable groups through civil society organisations as a proposal to the Government of the Russian Federation.

Uzbekistan

Assessed effectiveness and sustainability of OSI's donor activities in Uzbekistan; drafted new civil society support strategy for OSI initiatives in Central Asian republics

Uzbekistan

Managed the implementation of community-based grants aiming at creating local employment; negotiated with local/regional authorities to assure endorsement and consent

Moscow, Russian Federation

Designed and supervised delivery of vocational re-training programmes in 42 regions of the Russian Federation, targetting more than 5000 health professionals at more than 500 health facilities, as one part of a 180 million USD World Bank loan to the Russian Federation

Kyrgyz Republic

Team led establishment of 3 regional adult vocational training and civic education centres, still operating; designed development and training strategy; drafted manuals for training management, and for operations

Denmark

Ph.D., Government

Recipient of Harvard's Toppan Prize for Best Social Science Dissertation

Summer Program On General Management, Business Administration And Management, General, Certificate

M.A., International Relations