Henrik Lods Andersen Email and Phone Number
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Senior Management Consultant @ Devoteam | ITIL & Lean optimised business Senior Management Consultant @ Devoteam | Process Improvement ExpertDriving Transformation with ITIL and Agile Methods @ DevoteamAs a Senior Management Consultant at Devoteam, I help clients achieve their strategic goals by implementing ITIL practices, SIAM frameworks, and Servicenow solutions. I have over twenty years of experience as a program manager and a project manager, leading and supporting complex and cross-functional initiatives in the telecommunication and broadband industry.My core competencies include resource management, budget management, process optimization, organizational change management, and stakeholder management. I have a proven track record of delivering high-quality results, enhancing customer satisfaction, ass well as driving innovation and efficiency the next level. I am a creative problem solver, a decision maker, and a bridge builder, who can communicate effectively with both technical and business teams. I am passionate about leveraging IT to create value and enable the best transformation for the future.
Emagine
View- Website:
- emagine.co.uk
- Employees:
- 43
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Business Management CosultantEmagine Oct 2024 - Present
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Senior Management ConsultantDevoteam Nov 2023 - Nov 2024DenmarkSenior Management consultant / project manager at Devoteam on assignment with Energinet. -
Senior Management ConsultantKnowit Dec 2021 - Nov 2023Midtjylland, DanmarkWorking as a program manager with Implementation of Servicenow, ITIL practices and a SIAM framework, to connect and support Nuuday customer’s and business on the transformation Journey towards the future of telecommunication and broadband.Lods4IT->Knowit-> Nuuday. -
Global Service Delivery ManagerBang & Olufsen Nov 2020 - Dec 2021Continuous improvement of services and support towards the business. Handling and executing operation day to day activities as well as management escalations. Building and maintaining the budget for Group IT. Communicating proactively with both internal teams, business stakeholders and external vendors. Managing projects when needed and ensuring a good handover to operation. Engaging and implementing new or resigned contracts with vendors. Working in an agile manner as a focal point for Group IT in relation to prioritization and resource management. Competencies: Resource Management, Budget Management, Process optimization, organizational change implementation / management, Stakeholder Management, Knowledge management, Continual Service Improvement. -
Business Process Manager / Process OwnerAtea Danmark Aug 2019 - Apr 2020As a process owner in Atea I was working in minimum 4 dimensions. Management, Operation, Organization and the customer. You must be able to navigate between top management teams and connect this to the operational part on floor. Also extremely important to enforce and continual support and develop the overall strategy and vision both towards the customers and their needs but also to ensure that we are enabling the foundation to implement this in Atea both on an organizational level and on an operational level. - Continual service improvement (CSI)- Business Process and Service Development - Organizational change implementation / management - Stakeholder Management- Knowledge management -
Transition ManagerAtea Danmark Jul 2018 - Jul 2019Århus Area, DenmarkDriving customer transition projects from either another service provider or from the customer own datacentre to either a cloud based or conventional datacentre solution. The implementation includes a wide variety of Atea huge service catalogue spanning from end-user to infrastructure security services. Also participated in both pre-sale and offerings on both retail and public customers. Also working with optimization / adjustments of the transition process.- Project Management - Transition-/transformation management - Presale-/offering involvement - Process optimization - Service development - Technical project management
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Global Transition ManagerBestseller Apr 2017 - Jun 2018DenmarkRole created to ensure a better transition of projects. The project, which is primarily in focus, is related to the implementation of a full business scope Microsoft Dynamics 365. The role was setup to work in parallel with the Service delivery manager from the business / operation. The process of transitioning a project or services can be complex and unfamiliar, and needs special handling to be achievable. The role needed to have knowledge about larger programmes being transitioned, but in addition have detailed knowledge about the Transition process, and should work with relevant stakeholders to develop and amend the Transition Plan prior to implementation.Competencies: Project Management, Communication, problem solving, Acting as a leader in a matrix organisation, Effectively work in a distributed environment/self-starter, Transition management, Scrum Product Owner experience -
Process Transition ManagerTdc Hosting Jan 2016 - Jan 2017DenmarkBuilding a contractual tracker for obligation to ensure that all process deliveries are documented. This ensured that a plans for implementing the process deliveries are made and ready to execute on implementation.- Programme Management- Process and service development- Organizational change mangement- Stakeholder Management
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Manager Service Delivery ManagementTdc Hosting Jan 2015 - Dec 2015Aarhus / CopenhagenAs Manager for the service delivery manager a higher level of competencies were achieved by documenting both roles and responsibilities for the group. Furthermore missing contractual deliveries were made visible and made sure that they were delivered going forward.- Leadership / People management- Escalation management- Service improvements- Process development- ITIL proces management
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Ideas Programme ManagerIbm Danmark Aps Aug 2012 - Nov 2014Aarhus / CopenhagenCo-inventor of the Nordic IDEAS computer system which has received approval for a budget of 1.5 Mill. USD. A realized ROI in less than one year based on actual savings or cost reductions. The system has achieved European and global recognition by showing how specific errors in a very visible, dynamic and automatic way can be operationalized directly from a system/process level to the executing people on the floor.- Application development- Use case design- Scrum programme execution- Agile project management- Lean value based optimisation
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Service Delivery Manager / Gdf(Lean) LeadIbm Danmark Aps Sep 2010 - Jul 2012Aarhus / CopenhagenPreparation and maintenance of LEAN value chains and the development of semi-automatic reporting in order to proactively identify potential problem areas. Development of model for knowledge sharing of problem areas at the Nordic level.- Lean Management- Waste optimisation- Continual Improvement- Resource Management- Visual Dashboard management
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Global Service Delivery Manager / Team LeadIbm Danmark Aps Jun 2008 - Aug 2010Århus Area, DenmarkOngoing optimizing of the customer deliveries resulting in a significantly smaller number of service level agreement breaches. Successful renegotiation of several SLA agreements to reflect the operational practice and reality in the agreed SLA agreements.- Operational leadership management- Vendor Management - SLA Management- KPI Management- Service management ITIL process execution
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Request For Service Account LeadIbm Danmark Aps Aug 2007 - May 2008Aarhus / CopenhagenIn connection with the transition of the customer to IBM a minimized Interim process was implemented for prioritization, managing and monitoring of projects and tasks that ensured that the transformation to permanent IBM tools and processes would progress much easier.- Programme Management- Project management- Process development- Organisational Change Management
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Portfolio Service ManagerIbm Danmark Aps Apr 2006 - Jul 2007Aarhus / CopenhagenEnsuring RFS deliveries according to IBM Request fulfilment process. Providing continual KPI follow up and making sure that the customers receive both purposes and project on agreed time and specified quality.- Request for service management - Project management- Ressource management- Process improvement
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Problem ManagerIbm Danmark Aps Jun 2005 - Mar 2006Aarhus / CopenhagenAs mitigation on numerous network-related problems I made detailed plans and ensured a successful implementation of a specific dedicated network between IBM to a client systems in less than one month time.- Problem management- Project management- Risk / mitigation management
Henrik Lods Andersen Skills
Henrik Lods Andersen Education Details
Frequently Asked Questions about Henrik Lods Andersen
What company does Henrik Lods Andersen work for?
Henrik Lods Andersen works for Emagine
What is Henrik Lods Andersen's role at the current company?
Henrik Lods Andersen's current role is Senior Management Consultant | Driving Transformation with ITIL, LEAN & Change Management focus.
What is Henrik Lods Andersen's email address?
Henrik Lods Andersen's email address is he****@****ibm.com
What schools did Henrik Lods Andersen attend?
Henrik Lods Andersen attended Aalborg University.
What skills is Henrik Lods Andersen known for?
Henrik Lods Andersen has skills like It Service Management, It Management, Itil, Project Portfolio Management, It Outsourcing, It Operations, Service Management, Business Process, Management, Sla, Disaster Recovery, Program Management.
Who are Henrik Lods Andersen's colleagues?
Henrik Lods Andersen's colleagues are Ravi Varma, Laurent Bjai, Christian Golz, Trine Øksnebjerg, Cathy Michael, Agata Więckowska, Monika Pavlovski.
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