Henrik Lods Andersen Email & Phone Number

Denmark

Senior Management consultant / project manager at Devoteam on assignment with Energinet.

Midtjylland, Danmark

Working as a program manager with Implementation of Servicenow, ITIL practices and a SIAM framework, to connect and support Nuuday customer’s and business on the transformation Journey towards the future of telecommunication and broadband.Lods4IT->Knowit-> Nuuday.

Continuous improvement of services and support towards the business. Handling and executing operation day to day activities as well as management escalations. Building and maintaining the budget for Group IT. Communicating proactively with both internal teams, business stakeholders and external vendors. Managing projects when needed and ensuring a good.

As a process owner in Atea I was working in minimum 4 dimensions. Management, Operation, Organization and the customer. You must be able to navigate between top management teams and connect this to the operational part on floor. Also extremely important to enforce and continual support and develop the overall strategy and vision both towards the customers.

Århus Area, Denmark

Driving customer transition projects from either another service provider or from the customer own datacentre to either a cloud based or conventional datacentre solution. The implementation includes a wide variety of Atea huge service catalogue spanning from end-user to infrastructure security services. Also participated in both pre-sale and offerings on.

Denmark

Role created to ensure a better transition of projects. The project, which is primarily in focus, is related to the implementation of a full business scope Microsoft Dynamics 365. The role was setup to work in parallel with the Service delivery manager from the business / operation. The process of transitioning a project or services can be complex and.

Denmark

Building a contractual tracker for obligation to ensure that all process deliveries are documented. This ensured that a plans for implementing the process deliveries are made and ready to execute on implementation.- Programme Management- Process and service development- Organizational change mangement- Stakeholder Management

Aarhus / Copenhagen

As Manager for the service delivery manager a higher level of competencies were achieved by documenting both roles and responsibilities for the group. Furthermore missing contractual deliveries were made visible and made sure that they were delivered going forward.- Leadership / People management- Escalation management- Service improvements- Process.

Aarhus / Copenhagen

Co-inventor of the Nordic IDEAS computer system which has received approval for a budget of 1.5 Mill. USD. A realized ROI in less than one year based on actual savings or cost reductions. The system has achieved European and global recognition by showing how specific errors in a very visible, dynamic and automatic way can be operationalized directly from a.

Aarhus / Copenhagen

Preparation and maintenance of LEAN value chains and the development of semi-automatic reporting in order to proactively identify potential problem areas. Development of model for knowledge sharing of problem areas at the Nordic level.- Lean Management- Waste optimisation- Continual Improvement- Resource Management- Visual Dashboard management

Århus Area, Denmark

Ongoing optimizing of the customer deliveries resulting in a significantly smaller number of service level agreement breaches. Successful renegotiation of several SLA agreements to reflect the operational practice and reality in the agreed SLA agreements.- Operational leadership management- Vendor Management - SLA Management- KPI Management- Service.

Aarhus / Copenhagen

In connection with the transition of the customer to IBM a minimized Interim process was implemented for prioritization, managing and monitoring of projects and tasks that ensured that the transformation to permanent IBM tools and processes would progress much easier.- Programme Management- Project management- Process development- Organisational Change.

Aarhus / Copenhagen

Ensuring RFS deliveries according to IBM Request fulfilment process. Providing continual KPI follow up and making sure that the customers receive both purposes and project on agreed time and specified quality.- Request for service management - Project management- Ressource management- Process improvement

Aarhus / Copenhagen

As mitigation on numerous network-related problems I made detailed plans and ensured a successful implementation of a specific dedicated network between IBM to a client systems in less than one month time.- Problem management- Project management- Risk / mitigation management