Henri Lindström Email and Phone Number
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I´m customer experience and service design expert with versatile service business background.In my career so far, I have gained strong experience in developing and productizing new services, enhancing service and sales processes, implementing new services, improving and developing service concepts by using Service Design methods and tools. I have been actively involved in several development projects in service design, strategy and business development, sales, customer experience, service and product development acting as a team member or steering a project. I have strong experience in account management and new business sales in B2B service environment. I have also gained experience in steering sales team and coordinating overall sales activities.
Ilmarinen Mutual Pension Insurance Company
View- Website:
- ilmarinen.fi
- Employees:
- 505
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Customer Experience ManagerIlmarinen Mutual Pension Insurance Company Jan 2016 - PresentHelsinkiOur task is to ensure that our customers receive the pension they earned from employment. We also seek to improve working life and thus help our customers succeed. Our vision 2020: Most attractive earnings-related pension partner Our Goals 2020: Best customer experience, stronger market position, effective operations and strong solvency.
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-Childcare Leave Oct 2014 - Dec 2015
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Sales ManagerFondia Oy Jan 2008 - Sep 2014HelsinkiMy responsibilities have mainly consisted of service development and sales. In development role, I was actively taking part in projects of developing and productizing Fondia´s legal services where I successfully used service design methods and tools. Furthermore, I was actively involved in planning and executing service development projects, improving new service concepts and processes, service design workshops, prototyping and testing service concepts, launching and implementing new services… Show more My responsibilities have mainly consisted of service development and sales. In development role, I was actively taking part in projects of developing and productizing Fondia´s legal services where I successfully used service design methods and tools. Furthermore, I was actively involved in planning and executing service development projects, improving new service concepts and processes, service design workshops, prototyping and testing service concepts, launching and implementing new services and steering service development projects. In sales role, I was in charge of various tasks such as steering the sales team and coordinating sales activities including; sales planning and campaigns, segmentation, reporting, analysing and managing the overall sales funnel. I was also responsible for developing the sales process and methods, internal sales training, measuring and analysing the customer experience and sales support. Show less -
Account ManagerMonster Oy 2005 - 2008HelsinkiIn this role, I worked with some of the Monster’s major clients helping them to find the best media solution for their recruitment campaigns. I was also responsible for new business sales and some product development. -
Acting Operations ManagerChange Group Helsinki Oy Dec 2004 - Apr 2005HelsinkiMy main duty was acting as an Operations Manager for the Helsinki Offices. My responsibilities were steering the overall business in seven branches in Helsinki area, monitoring and reporting sales and profitability of the branches, planning and executing marketing campaigns, recruitment and training new staff and administrative duties.
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Foreign Currency CashierChange Group Helsinki Oy Apr 2001 - Nov 2004HelsinkiMy main responsibilities were foreign currency cashier’s duties; sales and purchase of foreign currencies, serving major corporate customers, recruitment and training new staff.
Henri Lindström Skills
Henri Lindström Education Details
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Laurea University Of Applied SciencesService Innovation And Design -
Laurea University Of Applied SciencesBusiness Management - Service And Customer Relationship Management
Frequently Asked Questions about Henri Lindström
What company does Henri Lindström work for?
Henri Lindström works for Ilmarinen Mutual Pension Insurance Company
What is Henri Lindström's role at the current company?
Henri Lindström's current role is Customer Experience & Service Design.
What is Henri Lindström's email address?
Henri Lindström's email address is he****@****ndia.fi
What is Henri Lindström's direct phone number?
Henri Lindström's direct phone number is +3581028*****
What schools did Henri Lindström attend?
Henri Lindström attended Laurea University Of Applied Sciences, Laurea University Of Applied Sciences.
What skills is Henri Lindström known for?
Henri Lindström has skills like Sales, Sales Operations, Services Marketing, Marketing Communications, Business Strategy, B2b, Business Development, Brand Development, Market Research, Strategic Planning, Service Design, Service Development.
Who are Henri Lindström's colleagues?
Henri Lindström's colleagues are Jyrki Kyyhkynen, Erkki Kuru, Ukko-Matti Kettunen, Ellen Tahkola, Mari Salmi, Eija Niinivirta, Kirsi Jormakka.
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