Henri Mollé Email & Phone Number

Austin, Texas

Project management, inventory management, scheduling, shop coordination as well as systems, processes and software optimization

I provide consulting and photography services for short-term rental properties in the Texas Hill Country

Austin, Tx, Us

Management of integrations for new acquisitions (Operations and Data)Planning and management of internal Migrations (data and Processes)Planning and execution of partnership integrationDesign, deployment, and management of new employee training program and company knowledge base

Austin, Tx, Us

I Managed/Tracked the majority of Projects/Programs that involved multiple departments at Dropoff:Acquisitions Integrations (from Quality of Earnings to full integration):Software migrations (CRM, Dispatch, Accounting, Fleet Management)Process changesCompany LicensesRegistrationsPermitsBuilding moveTechnology parityVendor ContractsTrainingFleet management (Pay, Compliance, Commissions, Communication)API integrations: Fleet Management (vendor data to In-house driver app)Product Management: Discovery, Documentation, Prioritization, Solution Design, Participate in writing Product RequirementsNew Vendor discovery and negotiations

Austin, Texas, Us

I managed the redesign of Bazaarvoice's support website.Working with Localization, Support Team, Business Technologies, Business Applications, Knowledge Base, Client Success, Marketing, and Development, on Salesforce Community templates

Austin, Texas, Us

As a manager for our implementation team, I hired, trained, managed and coached a group of 12 Project Managers and Implementation Engineers who supported our clients (major brands and retailers) when they installed our software on their site. I also co-managed 3 Implementation Engineers in Costa Rica. I managed our launch forecast, implementation processes, cross-department interactions, and reporting on multiple metrics related to budget and performance.

Austin, Texas, Us

Completed (with Implementation Engineers) 120+ implementations of BV software on clients’ websites.Coordinated internal and external teams in multiple countries through daily touchpoints, updated weekly forecast of expected quarterly revenue to be delivered, weekly status updates and scope revisions, changed management process updates.Managed projects with Jira, Clarizen, Salesforce and Basecamp.Projects involving APIs, server side work, tracking pixels, JavaScript, database imports, XML feeds, localization.

Austin, Texas, Us

Helped create pooled Client Success and Technical Support processes focused on scalability, speed, and quality.

Austin, Texas, Us

Managed up to 100 clients at once, including Academy, Petsmart, Tractor Supply, LaZBoy, PepBoys, The Golf Warehouse, and Vegas.com.Created look-alike models to reach out to clients in similar groups in order to scale client communication and sell to a large number of clients.Maintained one of the highest NPSs in the company and sold an average of $100,000 per quarter to clients while accurately forecasting retained revenue from quarter to quarter

Austin, Texas, Us

First started as French language content analyst, then manager for Content Analysts, then Client Success analyst. Worked my way up from offsite, part-time analyst to full-time, onsite Client Success Director in less than 2 years.

Small business owner: Commercial photography, Cosmetology and retail, 10 employees

Paris, Fr

I worked in Sicily, Cuba, France, Florida and Caribbean Islands. Specialized in teaching and performing circus arts.