With over seven years of managerial experience in the telecommunications industry and contact center environments, I am an Operations Manager at Barona, a leading HR services company in Finland. My mission is to oversee the daily operations and ensure the sales, quality and efficiency of our services, while also developing and motivating Service Managers and fostering a positive and collaborative culture.As a former Sales Manager, Service Manager and Team Manager roles, I have a strong sales mindset and a proven track record of achieving goals and exceeding targets and KPIs. I have also successfully managed various HR tasks, such as recruitment, hiring, coaching, and performance evaluation. I have a bachelor's degree in Business Administration, with a focus on Human Resources Management. I am passionate about sales,delivering exceptional customer service and creating long-lasting relationships with our clients and partners.