Henrique De Lima Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

Developed and maintained PL/SQL objects and processes, includingTables, Views, Procedures, Triggers, Functions, Packages, and Jobs;● Acting as a member of Squads using the Scrum methodology for agiledevelopment.● Performed in the Aggregator Integrations Squad developing Oracleobjects to integrate sales data with E-commerce services with partners3such as Ifood, Rappi and SupermercadoNow. Contributes to a 73%increase in Omnichannel sales value;● I worked in the own E-commerce sales squad;● I worked in the CRM squad _ contributing together _ in customerrelationship actions such as Cashback, continuous supply and shoppingbehavior analysis, resulting in a 9% increase in recurring purchases.

Belo Hori

ERP administration to manage engineering projects evolution. Iperformed several trainings as a multiplier for other users. I contributed tothe development of the training guide, implemented in the tool itself, as aknowledge base. I performed presentations of the systems, as a product,for prospecting new customers in Portuguese, English and Spanish. Inthis way, I was able to influence the adhesion of new Indian, Chinese andSpanish clients;● I worked as a JavaScript developer from 2016 to 2017. I performedmaintenance and implemented new features in the ERP system focusedon managing the Human Resources, Finance, Fleet Control, andAccounts Payable departments. I also assisted in implementing a newexpense categorization model and employee registration;● I conducted integrations and data migrations for prospective clients incomplex projects related to mining, power generation, and energytransmission. By implementing more efficient approaches, I managed tocut the data migration time in half. This not only expedited the process butalso enabled our clients to leverage our solutions more quickly andeffectively;● In 2017, I was invited to lead the support and infrastructure team with theaim of standardizing and improving IT service control. We adopted theopen-source GLPI system and I played a key role in defining anddesigning services, planning, executing, and maintaining the servicecatalog. I also developed reports and metrics to drive continuousimprovement efforts;● In January 2018, I participated in the annual Indiasoft fair held inBangalore, India. I served as a mediator between AVSystemGEO and4Indian companies, aiming to explore new market practices, offer services,and establish partnerships.

Belo Horizonte

Global Command Center as a level 1 support technician.● I consistently demonstrated an eagerness to learn and tackle the mostcritical and technically challenging issues over time;● I maintained positive relationships with colleagues both on-site andremotely in other countries such as India, China, and Argentina;● PBC-1 (Personal Business Commitments), I was the only operator in the city of Belo Horizonte to receive the highest rating in the annual evaluation, thanks to my agility in developingtechnical skills, commitment, and dedication to the role.

Belo Horizonte, Minas Gerais, Brasil

Creating sales tracking reports using Excel dashboards;● Developing spreadsheets for payroll calculation and external sales commissions;● Automating monthly sales reconciliation reports using Visual Basic forApplications (VBA) macros;● Conducting training sessions on various top-up solutions for the sales team andpoint of sale locations.

Pós-Graduação - Especialização Em Business Agility & Digital Transformation, Information Technology

Activities and Societies: Agile Principles & Mindset Agile Trends Complex Thinking Management 3.0 OKR Value Proposition Design CX Design.

Tecnólogo, Análise E Desenvolvimento De Sistemas