Henrique Rossi Pizzol Email & Phone Number

Lisboa E Região

Lisboa E Região, Portugal

Lisboa E Região, Portugal

Lisboa, Lisboa, Portugal

Dublin

. Ensuring that customers come first· Processing all client requests through the Life Cycle of their Policies. This envolves ensuring that requests are processed in accordance with Product Rules and the Company's Processes and Procedures. · Dealing with clients and brokers over the phone. · Complaints handling. · Keeping abreast of legislative and industry changes and incorporating these into Company practice. · Interacting with other areas of the business e,g,Sales, Propositions, Compliance etc to improve how we work

São Paulo, São Paulo

- Deal with policyholders in the renewal, as well as new insurance, adapting to customer’s needs- Quotes for events (motor show, exhibitions, etc.) in various risks, civil liability, among others;- Negotiation and execution of rental property insurance, making contact with policyholders and real estate;- Follow up negotiations of operational and named risks;- Monthly registrations in transportation insurance,(e.g) insurance against theft, damage to third-party goods, various risks, air freight; sea freight, among others;- Follow up the renewal of national and international insurance policies;- Focal point for transport and property’s claims;- Database manipulation and improvement;- Monthly reporting and analysis of all registrations/policies sold;- Control of property policies, reporting and analysis;

São Paulo E Região, Brasil

- Team support in people development committees; participating in debates, making records, than structuring and analyzing the data obtained; - Present the results to the managers; showing the main points, aspects to be developed and assuming a career path for outstanding employees;- Salary analysis for Santander’s branches;- Management support in corporate exchange programs of Santander Bank, performing activities such as:*Employees interactions, drawing a professional development strategy for them;*Assistance in all on-boarding and off-boarding processes for new joiners and leavers;*Monitoring employee performance;*Support the training activities (booking airline tickets, budget forecast, guidance refund procedures);*Program data control, monthly reports to Spain and Brazil;*Ad-hoc PowerPoint presentation to Santander Brazil CEO. - Respond to all relevant colleague queries and requests efficiently in a timely manner;- Provide data for and preparing management information reports and documents;- Participate and contribute on all HR projects and initiative.