● Worked closely with external customers to gather requirements and translate them into software customization● Configured Varicent software (formerly IBM - ICM - Incentive Compensation Management) applications (SQL-based) to match customer’s requirements and needs● Performed Unit Testing and QA testing. Supported QA testing when performed by the customer by pointing possible issues on the testing or troubleshooting potential errors on the code● Supported and trained customers with version updates ● Documented all requirements and system changes for internal reference and client approval● Worked closely with team members and specialists to find the best solution design● Designed and implemented ETL (Extract/Transform/Load) strategies● Responsible for new hires’ training (both in person and remotely)

Business Consultant● Lead weekly status meetings between IBM and the customer’s directors, enabling the project awareness and continuity● Planned and developed customer segmentation based on data analysis and implemented tailor-made offers to possible churners● Tested and refined the churner detection model using relational databases with data from the customer’s Data Warehouse

Strategic Analytics Consultant● Acting part in projects with direct report to the Assistant Vice-President of Strategic Initiatives ● Assisted in a team restructuring, by engaging with all levels within the team, analyzing the responsibilities and duties overlap● Participated in a strategic partnership between Sun Life and one of the big four Telecom companies of Canada● Provided analytical support for a MS Excel database in a client segmentation project

Sr. Business Intelligence Analyst● Worked as a Business Intelligent Analyst at the Mobile division of the company supporting decision makers with reliable information about current sales, projections and inventory● Managed large datasets quickly to provide last-minute ad-hoc analysis and reports to the Vice President, Directors and senior leadership ● Worked closely with the sales and production managers to provide best supply allocation in our distribution channels● Due to efficient data analysis that I provided in conjunction with the B.I. team’s management reports, Samsung Mobile received a $30 million investment from HQ to be used in improvements in retail and inventory operations● Created and managed a daily report to keep track of sales to provide guidance to lower Channel Inventory KPI and to meet Korean HQ targets.● Responsible for optimizing in 2h the time for daily and weekly report elaboration, enabling the areas to perform in depth analysis on updated and accurate data● Developed a new QlikView tool using MS SQL to provide an accurate and dynamic sales report● Working with leaders of several areas, raised Forecast Accuracy by providing reliable historical data and the use of accurate forecasting models. The division became benchmark for the organization ● Quickly translated data into strategical PowerPoint presentations raising BI team awareness for stakeholders● Enabled the usage of MS Access as a database as a replacement of MS Excel,

Largest Customer Goods and Healthcare company in Brazil, with a $2 billion revenue in 2013, with a portion sold to Coty in 2015 for US$1 BillionBusiness Intelligence Analyst● Fixed and enhanced the inventory reporting using MsSQL to increase the system’s ability to process inputs and outputs. Thereby, providing a more holistic view of the product’s life cycle for both high management and sales team.● Optimized MS Excel Macros and formulas of the report preparation tool, reducing by 3h the time for releasing daily report, allowing decision to be made in a timely manner● Worked closely with the President, Vice president and senior leadership of the organization to provide ad hoc reports and develop new tailor-made regular reports ● Integrated several customers in all sales channels to the company’s Data Warehouse, providing better quality information to the company. ● Created a Store-by-Store allocation for key accounts● Analyzed Marketing Data – Nielsen, IMS and others