Henrique Ramos

Henrique Ramos Email and Phone Number

Information Technology and Application Test Especialista @ CVS Health
State of São Paulo, Brazil
Henrique Ramos's Location
São Paulo, São Paulo, Brazil, Brazil
About Henrique Ramos

Highly skilled and adaptable professional with a strong background in Information Technology (IT) analysis and Business Analysis, with extensive experience working in Europe. Equipped with a blend of technical proficiency and business acumen, I excel in analyzing complex systems, identifying optimization opportunities, and translating business requirements into actionable IT solutions. With a collaborative approach and excellent communication skills, I bridge the gap between technical and non-technical stakeholders, driving projects to success while ensuring alignment with organizational objectives. Adept at project management and problem-solving, I thrive in dynamic environments, delivering innovative solutions that drive operational efficiency and business growth.

Henrique Ramos's Current Company Details
CVS Health

Cvs Health

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Information Technology and Application Test Especialista
State of São Paulo, Brazil
Henrique Ramos Work Experience Details
  • Cvs Health
    Information Technology And Application Test Especialista
    Cvs Health
    State Of São Paulo, Brazil
  • Cvs Health
    Information Technology / Application Test Specialist
    Cvs Health May 2024 - Present
    United States
    The Application Test Specialist play a critical role in supporting the enterprise transition to Windows 11 through the test and documentation of application compatibility. It's responsible for loading websites or software onto their workstation to ensure compatibility with the Windows11 operating system. For any test cases where application error occurs, working with the end user to understand the issue and document, so that the case can be escalated and resolved by the Tier 3 team. Expected to troubleshoot windows/desktop related issues (tier 1 and 2) and understand how applications run on a desktop, however, any application troubleshooting will be escalated to the tier 3 team. This position offers the opportunity to sit fully remote and to grow within an enterprise level environment.
  • Tata Consultancy Services
    Information Technology Analyst
    Tata Consultancy Services Dec 2021 - Dec 2023
    Budapest, Hungary
    Information Technology Analyst in Budapest, Hungary, performing the following functions:- Provide essential support to Customer’s PC users in Europe, including software and hardware related issues.- Assist users over the telephone, through e-mail/voice mail, and over web interface. - Diagnose and solve software and hardware problems by giving step-by-step instructions. - Provide advanced support to Customer’s PC using remote control tool. - Escalate unsolved calls to the appropriate IT team, Network/Server Support team.- Application Support team or PC Support team. - Log all calls in the Helpdesk tracking database. - Instruct users on usage of application systems.- Learn and implement new technologies, tools, processes and policies.- Provide training to other staff members as required. - Document new technical solutions in knowledge base.- Document and share best practices and with other colleagues.
  • Bosch
    Internship In Marketing Business Local / Latin America
    Bosch Aug 2019 - Aug 2021
    Campinas E Região, Brasil
    Internship in Automotive Packaging Development at Robert Bosch Brazil’s at After Marketing performing the following functions:- Creating lists of packaging parts in the PaGOS and SAP system in automotive products; - Prepare drawings and technical specifications of packaging; - Interpretation of technical drawings of products and automotive parts;- Assistance to customers, suppliers, Bosch plants, to answer technical questions regarding packaging;- Preparation of final artwork for packaging in the Corel Draw software.
  • Cnpq - National Council For Scientific And Technological Development
    Scientific Initiation - Development Of Evasive Anti-Vehicle Rollover Maneuver
    Cnpq - National Council For Scientific And Technological Development Nov 2019 - Nov 2020
    This research is voluntary and the objective is to create a mathematical model of a signal a generator capable of parameterizing the steering wheel angle inputs as a function of time, in this project a correlation between these parameters and the maximum load transfer of the vehicle will be developed, regardless of its characteristics, therefore an optimization, automation and sensitivity analysis routine will be used to increase the number of interactions performed per day, as well as to analyze the correlation between the evaluated parameters.

Henrique Ramos Skills

Matlab Leadership Microsoft Office Teamwork Microsoft Word Creative Adaptable Flexible Microsoft Excel Problem Solving Sap Design Thinking Microsoft Outlook Proactive Adobe Acrobat Corel Draw User Experience Microsoft Powerpoint

Henrique Ramos Education Details

Frequently Asked Questions about Henrique Ramos

What company does Henrique Ramos work for?

Henrique Ramos works for Cvs Health

What is Henrique Ramos's role at the current company?

Henrique Ramos's current role is Information Technology and Application Test Especialista.

What schools did Henrique Ramos attend?

Henrique Ramos attended Usp Polytechnic School, University Of São Paulo, Etec Fernando Prestes.

What skills is Henrique Ramos known for?

Henrique Ramos has skills like Matlab, Leadership, Microsoft Office, Teamwork, Microsoft Word, Creative, Adaptable, Flexible, Microsoft Excel, Problem Solving, Sap, Design Thinking.

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