Henrique Teles Email & Phone Number

Dubai, United Arab Emirates

Create a brand new team to support customers 24X7 to the EMEA region.• Responsible for sales, support, and retention of current customers.• Market-making in a range of currency pairs whilst following the firm’s trading procedures• Monitoring and trading of open FX positions ensuring compliance with the firm’s open limits procedures• Execution of trades across multiple platforms and currency pairs• Analysis and interpretation of currency market trends• Provision… Show more Create a brand new team to support customers 24X7 to the EMEA region.• Responsible for sales, support, and retention of current customers.• Market-making in a range of currency pairs whilst following the firm’s trading procedures• Monitoring and trading of open FX positions ensuring compliance with the firm’s open limits procedures• Execution of trades across multiple platforms and currency pairs• Analysis and interpretation of currency market trends• Provision of internal support to the client-facing teams on trading-related inquiries• Implementation of hedging strategies as defined by the Dealing Manager• Compliance of and adherence to the company’s operational procedures, internal controls and regulatory requirements Show less

Limassol

• Responsible for sales, support, and retention of current customers.• Market-making in a range of currency pairs whilst following the firm’s trading procedures• Monitoring and trading of open FX positions ensuring compliance with the firm’s open limits procedures• Execution of trades across multiple platforms and currency pairs• Analysis and interpretation of currency market trends• Provision of internal support to the client-facing teams on trading-related… Show more • Responsible for sales, support, and retention of current customers.• Market-making in a range of currency pairs whilst following the firm’s trading procedures• Monitoring and trading of open FX positions ensuring compliance with the firm’s open limits procedures• Execution of trades across multiple platforms and currency pairs• Analysis and interpretation of currency market trends• Provision of internal support to the client-facing teams on trading-related inquiries• Implementation of hedging strategies as defined by the Dealing Manager• Compliance of and adherence to the company’s operational procedures, internal controls and regulatory requirements Show less

Lisbon, Portugal

Confidential.

Lisbon Area, Portugal

Sofia - Bulgaria

Responsibility for Service Assurance and Delivery across Ucomp product portfolio. Delivering quality services in a controlled but rapid fashion and then maintaining these services throughout the life cycle of the service.Working 24*7 to support the global platforms and customers in Europe, North America and Asia.

Bulgaria

Responsibility for Service Delivery across Ucomp product portfolio. Delivering quality services in a controlled but rapid fashion and then maintaining these services throughout the life cycle of the service.Working 24*7 to support the global platforms and customers in Europe, North America and Asia.

Sofia - Bulgaria

The Global Escalation Director manage a team of Critical Response Managers that expedite quality resolutions for complex software customer escalations worldwide. The Global Escalation Director participate in highly visible escalations as well as manage the team’s day to day success in assessing business impact, communicating timely and accurately, resolving resource issues and ensuring solutions meet customer closure criteria. The role acts as the customers’ advocate and owns the executive… Show more The Global Escalation Director manage a team of Critical Response Managers that expedite quality resolutions for complex software customer escalations worldwide. The Global Escalation Director participate in highly visible escalations as well as manage the team’s day to day success in assessing business impact, communicating timely and accurately, resolving resource issues and ensuring solutions meet customer closure criteria. The role acts as the customers’ advocate and owns the executive communications and relationship with the sales, support delivery, services, and R&D while driving towards resolution for the customer. Show less

Sofia - Bulgaria

Second Line manager or up liner managers - responsible for 300 FTE's and working close with 7 Operation managers and 4 PMO's . Deliver all CSL's is the minimum required.

Sierra Leone

Be select and responsible for Open IBM office in 8 new countries in Africa and I was selected to manage all ITSO and ITD operation in all country (Sierra Leone)

Sofia

Sofia - Bulgaria

Team leader responsible to a 25 FT'E's team (Portuguese Language group).

Dublin - Ireland

Be responsible to first time resolution (over the phone and mail) results and manage a 25 FTE's team to deliver result . As TM is required be the most knowledge about all products (copy and printing).

Dublin - Ireland

CR agent responsable for RCA and FTR and also Order Management

Lisbon Area, Portugal

Quality auditor in CRM busyness working on calls , mails , test call , registry and data entry .

Lisbon Area, Portugal

Retention and fidelization