Henrique Ferro Email & Phone Number

State Of São Paulo, Brazil

São Paulo

• Reports to: LATAM DirectorTeam below: 1 manager and 15 professionalsScope: BrazilResponsible for ¾ of LATAM revenue.Main responsibilities:
• Mainly responsible for developing, consolidating and ensuring the actual fulfillment of the corporate strategy of the pre-sales area, with a Latam scope, in order to guarantee the satisfaction of all stakeholders and.
• Lead and manage diverse and multifunctional teams, ensuring their development and providing a healthy and open environment for creativity and innovation, aiming at the construction of new projects with high impact on.
• Macro-management of corporate projects, contracts and suppliers, monitoring their execution, schedules and quality;
• Create management reports and present them in strategic decision-making meetings.

São Paulo

• Reports to: LATAM DirectorTeam below: 12 professionalsScope: BrazilMain responsibilities:
• I took on this position due to the management of complex projects with extreme quality, strict adherence to their schedules and significant financial representation, in addition to leading and managing the team and.
• In this position, the main challenge is to continue managing migration projects from on-premise to the cloud, maintaining and developing relationships with clients, being the focal point between clients, corporate.
• Acting as an advisor, understanding the needs, goals and challenges of clients' businesses, and passing this information on clearly to the execution team, offering insights and guidance on the best way to conduct the.
• Contract management, compiling information and data to act strategically towards the client, such as identifying upselling and cross-selling opportunities in order to strengthen the Oracle brand and expand its use and.
• Manage onboarding and customer relationships, being available to customers to present them with best practices, customize solutions and optimize processes in order to ensure operational efficiency and maximum ROI;

São Paulo, Brazil

• Reports to: Manager BrazilScope: BrazilMain responsibilities:
• In this position, the main challenge was to plan and execute strategies to capture strategic accounts for the company, monitoring the end-to-end sales process, and acting as an advisor in understanding customer.
• Carry out account development actions, with the aim of increasing up and cross-selling, by strengthening relationships with the identification of internal opportunities; with the purpose of achieving maximum sales.
• Monitor the execution of sales specialists, services, partners and support team;
• Daily pipeline management and weekly sales forecast, providing strategic actions to facilitate the closing of sales and identifying new business opportunities.

São Paulo, Brazil

• Reports to: DirectorTeam below: 22 professionalsScope: Latam and Central AmericaMain responsibilities:
• This was my first challenge with a Latam scope, in which I was responsible for monitoring the customer experience at each stage of their relationship with Oracle, identifying opportunities for improvement and offering.
• I led and managed a team of 30 multifunctional professionals whose goal was to analyze each stage of the customer's relationship with Oracle and promote actions that would improve and individualize their experience.
• Develop and implement strategies to ensure customer satisfaction and retention, working closely with the sales, pre-sales and engineering areas to ensure integration;
• Ensure that customers are fully trained and equipped with all the necessary information and best practices for the solutions and products contracted;
• Act as a technical reference to clarify doubts from the operations team, in addition to being the main contact for critical escalations.

São Paulo, Brazil

• Reports to: Brazil ManagerScope: BrazilMain responsibilities:
• Be the main focal point for customers with Oracle, supporting them with their questions and complaints, taking actions to improve their experience, satisfaction and retention;
• Implement strategies and actions in partnership with the sales, support and product areas in order to guarantee an integrated customer experience, defining work flows and processes;
• Catalyze solutions to problems and conflicts, identifying root causes and building action and correction plans in order to structure new processes.

São Paulo, Brazil

• Reports to: Brazil ManagerScope: BrazilMain responsibilities:
• Customizing the customer experience, supporting them in using the acquired solution until the expansion of the service package, in addition to helping the customer design the blueprint;
• Leading the Oracle Cloud migration strategy in C@C, OCI and OCI-C services: compute, JCS, SOACS, ExaCC, DBCS and Developer Cloud.

São Paulo, Brazil

• Main responsibilities
• Respond to customer requests and requests, seeking to understand their needs and questions and support them from onboarding, use and retention of contracted solutions; In addition to writing service reports and.

Atuo como mentor do programa Poli Ventures que é formado pelo núcleo da Poli Júnior focado em transformar ideias em novos negócios.

Promote business and education through the most relevant digital native companies and professionals who have already delivered positive results in their journeys.

São Paulo

• Main responsibilities
• Respond to customer requests and requests, seeking to understand their needs and questions and support them from onboarding, use and retention of contracted solutions; In addition to writing service reports and.

São Paulo, Brasil

Consulting on SOA and BPM implementation and best practicesDefinition of Reference ArchitectureDefinition of Service Engineering Process (OSEF)Definition of BPM Process (BPE)SOA Foundation and BPM Foundation InstructorSOA/BPM Suite Hands-on Instructor

São Paulo Area, Brazil

Leadership in the creation of the SOA Core and best practices in architecture, development and governance in a Service Oriented Architecture. Training, workshop and qualification of the IT team and department. Definition of the service engineering process, application and best practices in SOA setup and operation. Service management and governance.

São Paulo E Região, Brasil

Architecture of corporate systems. Implementation of service engineering, design patterns. Participation in the implementation of the CoE (Center of Excellence) SOA.

São Paulo, Brasil

Acting in the coordination of the implementation of service-oriented architecture following Oracle standards and definitions. Integrations between EBS modules using SOA Suite 11g and ODI 10g.

São Paulo, Brasil

Acting in the definition of the JEE architecture and service orientation for the migration of ERP (Kiprev) from pl/sql and forms to JEE and web services.

São Paulo, Brasil

Working on the development of JEE systems architecture and best practices for Corporate Portal Using Weblogic Portal 10.2.

Bacharel Em Administração De Empresas Com Ênfase Em Ti

Pós-Graduação, Software Engineering - Soa