As a Solutions Architect I am responsible for leading the technological strategy of complex projects with several solutions/vendors. This means that you need to have an in-depth knowledge of software and hardware technologies and architectures, as well as a strong understanding of the project's business objectives. The Solution Architect works closely with the development, business, and project management teams to ensure that customer requirements are met and that the project is delivered on time and within budget.One of the key skills is the ability to communicate technical ideas clearly and concisely to all stakeholders. This includes the development team, project managers, customers and other stakeholders. The Solution Architect must be able to explain complex technical concepts in simple, understandable terms so that everyone can understand what is being done and why.In addition, the Solution Architect must have team leadership and project coordination skills. This includes the ability to lead development teams, define and manage project schedules, and ensure that all stakeholders are working together to achieve project objectives.

System engineer responsible for evaluating systems, determining problems, providing solutions to problems that arise, designing systems, updating systems, maintaining systems, and brainstorming possible improvements that can be made to a system in the future.Speak and collaborate with a variety of people such as customers, suppliers, management and information technology (IT) staff while creating and maintaining a system.Creation of control capabilities to ensure systems effectively meet the organization's quality standards, involvement in quality control procedures to ensure systems are efficient and operational.Responsible for developing a cost-effective system for projects, performing a cost-benefit analysis and ensuring an organization is operating at peak efficiency.Business development manager responsible for identifying sales leads, introducing products or services to new customers, and maintaining a good working relationship with new contacts.Responsible for tracking new business opportunities and scheduling meetings, planning and preparing presentations, communicating new product development to potential customers, writing reports and providing feedback to management, preparing budgets and proposals for clients.

Customer Experience Specialist responsible for tracking customer journeys, interacting with customers across all channels and platforms and coordinating with all internal stakeholders such as product design or development, sales, marketing, account management and so on. on in order to maintain control. tuning the customer experience.

System Engineer responsible for assisting the sales team by providing a deeper understanding of infrastructure, unified communications, cloud collaboration, contact center, telepresence and video solutions.Also responsible for strengthening and maintaining the partnership with the manufacturers of our solutions and also for maintaining the minimum requirements for each existing partnership.

Manage ongoing work by creating high level and detailed plans that provide guidance and alignment to projects where detailed plans are establishedFormulate working hypotheses, storyboard development, craft and deliver insightful oral and written recommendations in a persuasive and thoughtful mannerManage priorities for multiple high-value customer projects simultaneouslyBuild and maintain a trusted advisor and strong working relationship with key stakeholders and executives in Sabre and relevant partner organizationsServe in a variety of roles such as team/customer advisor or project managerServe as expert and ambassador for adult learning theory and facilitation techniques for team and broader organizationOperate with broad latitude and make executive decisions that have significant impact on project team, business or operating unit, budget, department and/or clientDevelop success plans in collaboration with Sales to drive improvements in patient health and customer engagementProvide customer success reporting to ManagerDevelop strong relationships with key customers to build a trusted partnershipFrequent customer engagement to share insights regarding success metrics, workflow and opportunities for growthCapture key customer feedback and deliver to internal teams such as Product Management, Sales, and MarketingProven success developing trusted partnerships with customers that resulted in positive ROIWork closely with team members and mentor others

Leading & Managing local team for overall administration of Unified Communications projects involving design, implementation, configuration and maintenance of devices and applications.Adroit in developing solutions and strategies aimed at increasing customer satisfaction.Responsible for integrations with Cisco equipments: UCCX, UCCE, IPCC (IVR), Cisco management software (Service Monitor, Operations Manager, Service Statistics Manager), CUEAC, CUSP, CUCM, etcThird parties equipments: Nice, Ericsson, Avaya, Verint, etc.

Support Analyst responsable for implementation and support for Cisco routing and switching, CallManager, Voice Gateways, Presence, Unity Connection, Prime, and others.Focused in UCCE projects.

Support Analyst responsable for implementation, design and support for Cisco routing and switching, CallManager and Voice Gateways.

Support Analyst responsable for implementation and support for Cisco routing and switching, CallManager and Voice Gateways.

I was a Trainee working with Nortel Data Network Solutions.