Henrique Melo Email & Phone Number

State Of Minas Gerais, Brazil

Development and implementation of sales strategies to expand market presence.Identification and maximization of business opportunities across different segments.Building and maintaining strategic relationships with customers and partners.Analysis of sales metrics and performance to drive results.Collaboration with marketing and product teams to align.

Uberlândia, Minas Gerais, Brasil

Managed and opened the market for companies with annual revenue above R$70 million.Responsible for the sales process for Enterprise accounts, from prospecting through presentation, negotiation, and contract closure. Pipeline management. Identification of potential markets. Relationship and construction of strategic alliances for cVortex, creating sales.

Opened new clients in the MG market.Responsible for the sales process for Enterprise accounts, from prospecting through presentation, negotiation, and contract closure. Pipeline management. Identification of potential markets. Created a business model of services to increase revenue in existing client bases.Designed automated service structures for.

Developed a new product, RPAaaS (RPA as a Service), based on IBM RPA solution, for automating processes in companies such as finance, human resources, back office, and service desk.Market mapping and cloud offer design for delivering automated processes as services.Pipeline management: prospecting clients and commercial opportunities. Management of.

São Paulo, Brasil

Managed Enterprise accounts. Presented the Genesys portfolio and executed the entire sales process to closure. Defined market approach strategy with the solutions, customer success, and marketing teams for new opportunities. Worked on Cloud solutions for the customer service market. Pipeline management.Key Achievements:Closed a contract with a customer.

Uberlândia, Minas Gerais

Led the planning and detailed Business Plan, developed for 5 years, aimed at creating a new company for the Algar Group. Defined business, marketing, technology, and operation strategies in developing a Digital Transformation business for customer service centers. Negotiated with strategic partners and evaluated the technological solutions involved in this.

São Paulo, São Paulo

Managed all commercial solutions that advance the customer relationship process, using state-of-the-art digital solutions (Avaya, Genesys, IBM, Contact Center Solutions) and artificial intelligence. Served the entire corporate market in the São Paulo region (capital and interior) and the financial market in MG.Key Achievements:Closed the largest Genesys.

Conceived the business and acted as the commercial director of a systems integrator for the telemarketing market. Negotiated partnerships with international software manufacturers or suppliers with high investment potential.Developed partnerships focused on telemarketing innovation through digital customer service and artificial intelligence. Conducted.

• Responsible for the Planning and Operational Control of customer service centers.Managed the implementation of customer service centers, from establishing the business model to delegating tasks to other involved areas.
• Developed a new management model aiming for greater control over implementations, ensuring 100% efficiency in installed projects.
• Responsible for identifying and correcting problems in the card service system, focusing on reducing its unavailability, which was 67% from August to December 2008.
• Regularized all the company's card service centers in accordance with Decree 6,523 - The New SAC Law - in December 2008.
• Managed control and project teams, implementation, costs, suppliers, and customers.Additional Notes:The translations provided are intended to convey the meaning of the original text while maintaining a natural and.

• Customer Relationship Specialist, working with Avaya's 24 largest corporate clients to resolve conflicts and ensure customer satisfaction with the services offered.Key Achievements:Improved the relationship with one of.

Master Of Business Administration - Mba, Gestão Empresarial

Bacharelado, Engenharia Elétrica