* Responsável pela atualização de produtos de Laboratórios para os profissionais de medicina.* Visão analítica, estratégica e poder de argumentação.* Capacidade de interpretação de estilos comportamentais.* Capacidade de construção de relacionamentos sustentáveis.* Networking.

> Main Responsibilities:* "In loco" analysis and mapping of processes to identify bottlenecks and inefficiencies;*Proposals for optimizations to improve overall business results;*Definition of the staff, carrying out the strategic definition of their functions;*Implementation of proposed improvements;*Automation of processes using cutting edge tools and technology;*Survey and control focused on cost reduction;*Increase the team's productivity indicators, without wasting time and resources;*Release institutions from tasks that are not part of their “Core Business” and transfer this task to specialists in the area;*Harmonize work relationships, standardize and create unique tools for each client;*Realization of the Risk Management Book, based on the evidence raised;

> Main Responsibilities * Direct the sales team at the airport store, evaluating which points should be improved and, continuously, seeking more expressive results. * Conducting customer service in operations, ensuring that operational goals for safety, punctuality and baggage are met. * Scrum team meetings to resolve operational bottlenecks. * Continuous monitoring and evaluation of efficiency and effectiveness in the delivery of services and operational methods, performing agile management of processes. Identification and implementation of process improvement strategies. * Providing timely and accurate reporting on operational results, projects and special initiatives. * Oversee all operations functions - safety and security, ground equipment maintenance, environmental and regulatory compliance, contract services and revenue generation. * Direct participation in the negotiation of important outsourced service agreements with service providers. Specifically, identify, prepare and support the negotiation of aircraft and cargo ground handling contracts. * Periodic supervision and inspection with internal audits. * Ensure coordination / compliance with government regulations related to the airport's operations department. > Main results: * We improved base performance by 8% and reached 1st place, out of 83 bases, in punctuality. * We improved our NPS and closed with 10% above the target established by the company. * We managed to close the year 2019,2020 and 2021 among the TOP 5, in relation to TAP bases in the world. * We reduced the operating cost of the base by 32%. * We reformulated existing projects and processes, providing significant improvements in indicators. *Recognized in the company's award program.

> Main responsibilities:* Responsible for all necessary documentation for a flight.* Responsible for the times and processes of the aircraft on the ground.* Responsible for reporting all aircraft processes on the ground.* Responsible for the imputation of the delay code.* Responsible for communication with the groundhandling team, cargo, supply, ground team, airport administration, authorities and crew.* Responsible for monitoring service providers, while aircraft on the ground.* Responsible for feeding and filling out reports on specific company systems.* Responsible for direct remote communication with the aircraft's balancing team.* Responsible for all base performance reports.> Main Achievements:* Punctuality improvement by 25%.* 8% reduction in operating costs.* Responsible for the base's 5S program. All guidelines were reached (single base with 100% of the target).* Obtaining the best NPS in the Southeast region.* Creation of several projects in the airport areas.* Recognized in the company's decoration program.

> Main Responsibilities:* Customer service in solving problems.* Control of the cash fund for extra base expenses.* Participation in meetings of the airport community and public bodies of the airport community.* Monitoring of ANAC and ICAO audits.* Closing the cashier at the airport store.* Direct communication with company sectors for decisions on delays and cancellations.* Conducting scales for employees.* Daily monitoring of employee skills to perform P.D.I.* Participation in hearings of the Court of Special Causes on behalf of the company.* Conducting briefings.* Signature of statements.* Responsible for denied boarding to passengers when they do not comply with the company's contract.* Authorization for supplies of meals, transportation and lodging in contingencies.* Responsible for the release of fees when appropriate.* Respond to the company's SAC system.> Main results:* Punctuality improvement by 25%.* 8% reduction in operating costs.* Responsible for the base's 5S program. All guidelines were reached (single base with 100% of the target).* Obtaining the best NPS in the Southeast region.* Creation of several projects in the airport areas.* Recognized in the company's decoration program.

> Main Responsibilities:* Responsible for actions and planning of boarding and disembarking the aircraft.* Assists the controller in the aircraft's parking position.* responsible for customer information feeds in the departure lounge.* Responsible for the information on the boarding gate panel.* Responsible for the punctuality of the flight.* Responsible for conducting the boarding and for the current legislation of anac, such as checking documents and hand luggage.

> Main Responsibilities:*Check in.* Operational backup.* Passengers boarding and disembarking.* Special customer service for VIP passengers or those requiring special attention (unaccompanied minors, the elderly, pregnant women, etc.).* Baggage claim.* Meet contingencies.* Use empathy to recognize a peculiar situation.* Align operation with the crew.* Watch out for possible fraud.* pass on any relevant safety information to the supervisor.

> Main Responsibilities:* Development and implementation of HR strategies and initiatives aligned with Alma's strategy.* Reconcile management and employee relations by resolving demands, complaints or other problems.* Check the attendance of employees for future preparation of weekly payment.* Manage the recruitment and selection process.* Support future and current business needs through the development, involvement, motivation and preservation of human capital* Develop and monitor general HR strategies, systems, tactics and procedures across the organization* Stimulate a positive work environment* Supervise and manage a performance evaluation system that motivates high performance.* Maintain a payment plan and benefits program.* Assess training needs to apply and monitor training programs.* Report to management and support the decision through HR metrics* Ensure legal compliance in the management of human resources.> Main Results:* Participation in the implementation of BP (Business Partner) in the company.* Coordination of the campaign, together with occupational safety, on the prevention of accidents at work. We did not record any serious accidents and reduced the certificates by 25%.* Participation in professional training projects that generated performance gains of 10%.* Implementation of DSS (Weekly Safety Dialogue) briefings that reduced light and travel accidents by 40%.* Implementation and automation in the employees' payment system.

> Main Responsibilities: (South America Segment)* Responsible for customer relations, identifying and managing new business opportunities.* Strategic planning and solutions to meet customer needs.* Prospecting for new customers.* Scheduling visits; Preparation of commercial proposals; Study, research and gather information about prospects.* Negotiation and closing with the client; Opening of new accounts at the agency. * Conduct analytical studies to reach the maximum potential of the client.* Determine with managers and directors strategies and actions with each prospect.* Manage accounts and sales opportunities for new developments (products and services).* Manage the pricing process, being able to evaluate the solution from a technical point of view.* Negotiate and manage contractual renewals.* Keep the CRM system and agenda up to date.* Manage and achieve satisfaction and revenue goals.> Main Results:* We attract 8% of new customers and retain 97% of existing customers.* Coordination of promotional campaigns, together with the Marketing team, responsible for prospecting new customers.* Coordination in the opening of new stores, along with the business area, allowing a greater presence of the brand in the region.

> Main Responsibilities:* Responsible for the daily financial entry of the store.* Perform dozens of transactions in a given period of time and established guidelines.* Assess customer needs and present new products and services (credit card, savings bonds, etc.).* Make sales leads, suggest alternative channels and cross-sell products and services.* Go “one step further” to build relationships of trust, customer loyalty and customer satisfaction.* Comply with regulatory requirements.* Manage risk in each transaction and detect fraudulent transactions to avoid losses.* Solve customer problems and provide relevant information.* Transfer of the movement to a contracted security company.* Responsible for handling the company's safe.

> Main Responsibilities:* Ensuring high levels of customer satisfaction through excellent sales service.* Assess customer needs and provide assistance and information about product features.* Welcome customers to the store and answer their questions.* Follow and achieve the department's sales targets monthly, quarterly and annually.* "Go further" to increase sales.* Keep the areas assigned to you in stock and in presentable conditionActively serve customers in the store.* Stay familiar with the products offered and discuss the options available.* Process purchases at the POS (point of sale).* Cross-sell products.* Manage merchandise return.* Joining co-workers to ensure adequate customer service.* Create productive and trusting relationships with customers.* Comply with inventory control procedures.* Suggesting ways to improve sales (for example, planning marketing activities, changing the design of the store).> Main Results:* TIM Nordeste store that always beat sales targets.* Recognition by the local commerce authority for the corporate work carried out in 2003.

> Main Responsibilities:* Schedule, monitor and supervise the technical support team.* Get in touch with customers who have a cancellation schedule.* To dissuade the customer from the intention to cancel the service.* Increase the credibility of the company, anticipating visits and exceeding expectations.* Research the level of customer satisfaction.> Main Achievements:* I obtained recognition in customer satisfaction programs with the highest confidence score and in call monitoring programs.

> Main Responsibilities:* To know in depth the products and services offered by the company.* Conduct sales of business products and services.* Provide consulting and support to loyal customers.> Main Achievements:* After 7 months, I was promoted to the customer relationship sector for having a good negotiation and loyalty capacity.

> Principais Responsabilidades:* Identificação dos hóspedes em relação aos seus serviços.*Lidar com reservas on-line e telefônicas.*Registrar os hóspedes solicitando as informações necessárias.*Realizar Check-in.*Realizar Check-out.*Assessoria para os clientes sobre pontos turísticos e demais dúvidas.* Atendimento sobre demandas excepcionais.* Realização de agendamentos.*Estabelecer contato com todos os setores do hotel para atender as necessidades dos clientes.*Vender atividades e serviços adicionais quando apropriado.*Manter registros atualizados de reservas e pagamentos.