Henrique Peter Email & Phone Number

State Of Rio Grande Do Sul, Brazil

I continued the work I was already doing as a Data Scientist and started managing some additional projects, such as:- Creating and updating the company's community, which was great for better understanding our customers' profiles, their pain points, and preferences, enabling us to act more effectively on their requests. This resulted in higher customer satisfaction, increasing their loyalty to the company, as we added exclusive content for those within the community.- Increasing sales through qualified individuals within the company by analyzing and selecting people who were already in daily contact with leads and customers, and implementing specific actions for each profile.- Reducing CAC by improving ad targeting and conducting more detailed analyses of marketing campaigns. For this, I used Python and SQL to analyze customers and leads, Power BI for detailed campaign analysis via reports, and business knowledge along with user profile understanding for decision-making.

I structured the Data department of the startup, creating more robust and automated databases. This transformation completely changed the decision-making culture, shifting from an intuition-based approach to one entirely focused on data and evidence-based decisions.I worked on projects such as:- Reducing churn, achieving a 30% decrease in cancellations by applying actions targeted at different customer profiles, identified by a Machine Learning model (in this project I used Pandas, Matplotlib, Seaborn, Numpy and Sickit-learn), where each record showed a percentage probability of cancellation. With business knowledge combined with large-scale analysis, we achieved excellent results.- Automating tasks in various areas of the company, where I used Python and SQL to perform specific actions, and automated the jobs within an AWS VM, saving over 15 hours per week for employees.- Consuming data from third-party APIs using Python to have complete data in the ETL process, which were later transformed into dashboards.- Building dashboards in Power BI and Looker, calculating and organizing metrics in the best possible way, so the Marketing, Product, and Commercial teams could make the best decisions and implement actions I helped manage, increasing revenue by 2.5 times over the past 2 years.

Feliz, Rio Grande Do Sul, Brasil

Experience in providing services to companies utilizing production control platforms. Responsibilities included:- Providing customer support via chat, comprehending and resolving client issues through testing and navigating the ERP system.- Setting and executing agreed-upon goals with department heads to ensure the highest service quality for customers.

Feliz, Rio Grande Do Sul, Brasil

Experience in providing services to the general public, interacting with individuals of all ages. Key takeaways include:- Enhanced direct communication skills with people, adept at resolving issues in a more natural and efficient manner.- Improved understanding of the finances of companies of varying sizes, gained through direct engagement with balance sheets, cash records, and the creation of individual and business profiles.- Insight into the psychology behind diverse customer perceptions and preferences.