Henri Vos, Pmp Email & Phone Number

Greenwood Village, Colorado, United States

• Mentored and developed a team of 5 project managers focused on the delivery of the Spectrum Mobile Product roadmap. Personally coordinated delivery of key mobile roadmap programs.Key Achievements:
• Program Management – Coordinated the end-to-end delivery of an industry first device upgrade program and new device protection product.
• Program Management – Led the cross-functional implementation of eSIM technology, modernizing the customer activation experience across the Apple iPhone and iPad portfolios.
• Leadership – Successfully coached and developed a team of highly skilled project managers through several strategic organizational shifts and enshrining the team’s reputation as excellent collaborators and delivery.

Greenwood Village, Colorado, United States

• Mentored and developed a team of 8 project managers focused on the delivery of the Spectrum Mobile Product roadmap. Acted as a SAFe Scrum Master focused on the implementation of client side eSIM technology.Key.
• Leadership – Promoted to Director, Product Management for excellence in leadership and execution.
• Program Management – Led a highly complex initiative to launch the wearables product category for Spectrum Mobile, including the device and rate-plan projects.
• Leadership – Successfully led and coached a highly visible agile development scrum team through years of execution and the launch of the Spectrum hybrid mobile network launch.

Greenwood Village, Colorado, United States

I led a team of Project Managers focused on delivery of Mobile Product initiatives. Myself and my team coordinate across Charter to help ensure the Mobile Product Roadmap gets delivered.Additionally, I worked as a SAFe Scrum Master focused on the implementation of client side eSIM technology.

Greenwood Village, CO

• Led cross-functional teams to deliver Wireless Product projects from concept through go-live. Navigated projects through business stakeholder’s requirement gathering, four development teams, three test teams, L&D and.
• Leadership – Promoted to Manager, Product Management and again to Sr. Manager, Product Management for excellence in leadership and execution.
• Project Management – Led initiative to build a complex promotions engine allowing the organization to quickly respond to market changes and launch device promotions in less than two weeks.
• Project Management – Quickly ramped up and led 6 projects to completion in the first 5 months of joining the organization.
• Process Improvement – Member of a process improvement committee charged with driving consistent delivery across the project portfolio.

Greenwood Village, CO

Denver, CO

• Expertly managed all aspects of IT related projects from concept, through planning, execution and closeout. Managed and controlled project scope, budget, schedule and resources across a portfolio of 5 projects.
• Project Management - Successfully rolled out a time keeping solution across 5 operating companies and coordinated the development and implementation of 4 system integrations.
• Project Management - Modernized document management procedures by rolling out hardware and software across 12 different organizations at over 500 individual locations within expected budget and planned schedule.
• Process Improvement - Spearheaded new project management processes, included the first to execute the Architecture Review Board process and Project Gate Review process.

Lakewood, Colorado

• Successfully managed a portfolio of over 20 projects across 4 product lines. Project budgets range from $20K to $1M. This involved coordinating client and stakeholder expectations, project budgets, schedule, resources.
• Process Improvement - Drove continuous project management process improvement and standardization as a member of the Project Management Council.

Denver, CO

• Coached and mentored a team of highly effective analysts as the head of Projects, Finance, Budgeting, Reporting, Telecommunications, Quality Assurance, Vendor Management, Workforce Management and Knowledge Management.
• Project Management - Centralized the handling of after-hours service request calls to a single vendor, leading to net neutral cost impact while improving overall customer service, a reduction in after-hours overtime by.
• Project Management – Led the vendor selection process, developed the business case and coordinated business requirements to replace all Contact Center telecommunications infrastructure, a $1.1M capital investment, with.
• Project Management - Implemented softphone technology at 49 Aimco communities, leading the way for the organization to completely adopt the technology at all sites and significantly reduce the overall telecommunication.
• Reporting & Analytics - Developed internal infrastructure and reporting for collections team, allowing for the cancellation of a software vendor relationship and a $40K reduction in Contact Center operating expense.
• Reporting & Analytics - Built automated reporting infrastructure allowing for the reallocation of $200K in annual labor.

Denver, CO

• Responsible for the prioritization, development and execution of all projects related to the Aimco Contact Center.Key Achievements:
• Project Management - Migrated all Contact Center work streams to a single phone system, resulting in a significant reduction of management complexity and an annual cost savings of $100K.
• Project Management - Implemented workforce management software, resulting in a significant reduction of resources needed to manage scheduling and improving the overall scheduling process at the Contact Center.
• Project Management – Led the infrastructure implementation needed to centralize leasing, renewals and rent collection activities for 15,000 apartment homes on time and at budget.
• Process Improvement - Overhauled Contact Center staffing model, converting specialized teams into multi-channel agents, leading to a 30% improvement in staff utilization, while maintaining overall SLA metrics.

Bellevue, WA

• Developed and led two high performing teams that manage and improve inventory process and procedure for over 18,000 points of distribution, including organic retail, national retail and third-party resellers. Key.
• Project Management - Sponsored and implemented a project to overhaul handset return restocking fee program, resulting in a 5% reduction in buyer’s remorse exchanges and $12 million in increased revenue.
• Process Improvement - Identified and spearheaded an initiative that reduced point of sale tender fraud by $2.4 million annually.

• Responsible for managing and improving inventory and demonstration phone process and procedure for over 2,000 retail stores. Led a team working directly with the frontline to train and correct various inventory.
• Project Management - Spearheaded channel-wide inventory scanner initiative resulting in a 50% reduction in labor hours spent on inventory-related tasks.
• Process Improvement - Implemented inventory best practices from concept through implementation resulting in reduced fraud, reduced shrinkage, improved replenishment and better financial reporting.
• Process Improvement - Headed initiative to standardize store backrooms, significantly reducing the time managers spent updating reports and other content.

• Managed various enterprise projects from inception through implementation. Provided retail business requirements, developed process and procedure documentation, acted as a subject-matter expert, performed systems.
• Project Management - Developed and implemented a system that enabled the frontline to manage customers' pre-paid accounts, dramatically improving the in-store sales employee and customer experiences.
• Process Improvement - Resolved a system issue that prevented the frontline from viewing their inventory in transit.
• Project Management - Effectively created requirements, developed training content and tested a system that enabled frontline employees to offer discounts to customers with a specified employer, resulting in increased.

• Coordinated all aspects of store management, including exceeding team sales goals, recruiting, developing and motivating a high-performing team, executing operational excellence, managing to profit and loss goals and.
• Operations - Effectively maintained average inventory of $200,000 and annual sales volume of $5.8 million.
• Leadership - Coached and developed sales team of 11 employees, including 2 assistant managers.
• Sales - Increased store sales volume from 150 to 500 activations monthly, the highest in Colorado.
• Operations - Received numerous awards including membership in the T-Mobile President’s Club for Operational Excellence.
• Customer Service - Consistently surpassed corporate goals on both key customer service metrics through consistent focus on the customer experience.

Master Of Business Administration - Mba - In Progress, Business

Bachelors Of Science, Business Administration