• Performed requirement elicitation, documenting/grooming user stories, and communicating complex technical challenges to multiple stakeholders to build data-backed KPIs metrics, and business cases for products and features supporting applications.• Acted as a liaison between the business users and the technical team to build applications based on the business requirement- providing a single point of contact for user communication (managed issue tracking, prioritization, and resolution)• Write requirement documents (define user and system interfaces -actors with the help of use case diagrams)• Did impact analysis for change requirements and coordinated with business users and project manager to prioritize the testing/release of the change.• Refined the requirements (use cases) and business process model to a detailed level appropriate for technical analysis and system design.• Conducted meetings and discussion sessions with stakeholders of different business areas to elaborate on the business drive, vision, and mission. High-level requirements and project objectives• Develop functional, non-functional, and technical requirements.• Created business workflow based on the requirements gathered from the client.• Organized JAD sessions to resolve issues and conflicts, and to arrive at a quick agreement.• Assembled business requirement document (BRD) and the functional/non-functional specification per user requirements.• Develop user stories, and acceptance criteria, assist product owner with managing and prioritizing Sprint backlog, and planning releases, while seeing project from inception to completion using the Agile/Scrum and waterfall development methodologies.• work closely with Product Management, QA, and Business Owners during UAT to ensure that all functionalities being developed and launched met the quality standards and clients’ satisfaction.• Work closely with the UI/UX team during the design phase to clarify any questions.

Lead the effort to effectively communicate and collaborate with external and internal stakeholders and product owners to analyze requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams and Mock-up screens• Develop user stories, acceptance criteria, assist product owner with managing and prioritizing Sprint backlog, planning releases, while seeing project from inception to completion using the Agile/Scrum and waterfall development methodologies.• Assists the scrum team to create the project deliverables agreed upon for the sprint and regularly updated the scrum board and impediment log.• Responsible for eliciting requirements using interviews, questions, documents analysis, requirements workshops and facilitates Joint Application Development (JAD) Sessions• Works closely with Product Management, QA, and Business Owners during UAT to ensure that all functionalities being developed and launched met the quality standards and clients’ satisfaction• Lead the creation of Service Operation Guides for production services to simplify, standardize, and automate IT processes• Creates Project Charter, conduct Gap analysis and establish Impact analysis of IT projects• Improve business process, technology, and development of new solutions to drive more leads, and ensured process improvement resulted in reduced process cost and enhanced quality.• Translate stakeholder requirements into different tangible deliverables such as functional specifications, user stories, use cases, use case diagrams, workflow diagrams, data model diagrams, mock-ups, and activity diagrams.• Provide end user support, leadership, and team collaboration, create training materials, and provide post-implementation user support for software launch.• Elicits stakeholders’ feedback and input through interviews and survey.