Henry Ao Email & Phone Number

North Vancouver, British Columbia, Canada

Calgary, Alberta, Canada

• Managed supply chain and the production team with key user level use of SAP and material resource planning (procurement, inventory, production, logistics, and after-sales support).
• Managed the setup of a $500,000 project including SAP implementation (SKUs, pricing, product trees), planning for sourcing and production, issuance of RFPs, and awarding contracts.
• Applied lean processes to optimize operational efficiency such as evaluating and refining the primary vendor selection to those that aligned with company goals and objectives.
• Reduced custom part costs by over 50% and improved ordering flexibility by transitioning procurement to offshore vendors with higher capacity and lower scheduling conflicts.
• Increased the company’s overall cash flow liquidity by 50% per build through negotiating with new and existing vendors for better terms, credit options, reduced MOQs and higher discounts.
• Increased part picking efficiency by 30% and reduced costs by $20,000 through reorganizing the warehouse, rearranging inventory placement and cataloging misplaced inventory.

Calgary, Alberta, Canada

• Drove process improvements by reducing branch opening time by 40% and accounting error by 90% through the development of an automated bookkeeping tool via Excel.
• Influenced a positive and proactive work environment by mentoring and supporting juniors to achieve corporate goals; coached 5 juniors to achieve success in current and later senior roles.
• Monitored markets, economic trends and gathered detailed insights into each client to provide financial solutions catered to their goals and circumstances.
• Utilized effective communication to build strong customer confidence and increase satisfaction with an approval rate of 80% based on customer satisfaction surveys.
• Consistently achieved an average of 120% of quarterly targets with minimal supervision.
• Ensured that goals were met with integrity and adhered to strict audit and compliance guidelines.

Calgary, Alberta, Canada

• Provided exceptional customer experiences through efficient day-to-day banking operations and discovering additional banking benefits.
• Clarified information and educated customers to effectively utilize banking services by translating corporate jargon into everyday language in interactions.
• Prioritized understanding, emphasizing, and finding immediate problem resolutions to exceed customer expectations and improve the customer’s perception of the corporation.
• Increased business for the bank by proactively looking for sales opportunities and connecting these potential clients to financial and wealth advisors.
• Mentored new team members on effective sales strategies and procedures.

• Handled sales of goods and managed cash transactions.
• Predicted the optimal product mix and sales path to maximize sales per run.
• Tallied sales and balanced cash at the end of each day,

Calgary, Alberta, Canada

• Prepared and produced various goods such as muffins, scones, breads, and soups.
• Maintained daily supply of prepared goods and inventory of ingredients.
• Balanced preparation priorities for current and next day goods.
• Ensured cleanliness and proper maintenance of work areas.