Henry B Martinez Email and Phone Number

Supports on-site team by working closely with IT development, engineering, and support teams to drive and support the technologies that enable business operations. Work as point of contact with contractors and other tech teams for inventory and patching efforts. Support and upgrade business needs as necessary/as the business changes and evolves.Maintain physical Servers and Networks:• Run diagnostics to evaluate health, update network switch firmware.• Aviglalon system maintenance• Maintain security servers, camera/monitoring, and door access systems.• Maintain onsite servers and LAN. • Maintain wireless network (WAP troubleshooting and maintenance)• MDF and IDF maintenance throughout the facility.• Manage SharePoint/shared drive servers.Site computers:• Support initial setup of laptops and desktops.• Installing deeded applications for end users.• Manage obsolesce of site Kiosk computers.• Maintain a process for clearing user data.Site printers:• Maintain printer inventory/schedule repairs.• Manage obsolesce.

• Worked closely with game development teams to identify, report, and document issues and bugs in upcoming video game releases.• Contributed to the enhancement of gameplay experience and quality

• Managed high volumes of both outbound and inbound calls to field contractors, overseeing asset delivery and return.• Dispatch information to upper management about scheduledreturn and outgoing shipments/movement.• Review shipping documents to ensure accuracy• Ensure that all inventory was accounted for and in system.• Maintain process documents for inbound and outbound shipments• Collaborated closely with the IT department to accurately documentand communicate recovery protocols.• Conducted frequent assessments of asset utilization and status, providing executive management updates accordingly.• Assisted with basic technical assistance and support in an initial set-up.

Provided consultation on IT infrastructure improvements and facilitated technical build-outs, ensuring seamless project execution.• Collaborated with cross-functional teams to deliver optimaltechnical solutions aligned with construction requirements and projects.• Helped potential customers expand federal footprint. Developed and crafted comprehensive proposals in response to RFQs, RFIs, and RFPs.

• Supplemented IT products and services, performing monthly routine IT maintenance and technical tasks; including integration, upgrades/updates, installs, and back-ups.• Played a pivotal role in maintaining technical integrity during project lifecycles and technical construction advisory on build-outs.

• Supplemented IT Products and Services to include High Performance Computing Technology (HPC), BIG DATA, Storage, and Cloud Solutions to prestigious clients like Department of Defense (DoD), Department of Energy (DoE), Defenses Information Systems Agency (DISA), NASA (JPL and DSN), and Global IT Markets.• Negotiated contracts, coordinated complex operations, and managed vendor relationships for successful project outcomes.• Successfully negotiated and secured a contract with Lockheed Martin as a key subcontractor for JPL NASA’s Desktop and Institutional Computing Environment (DICE) program.• Led the team in preparing and presenting proposals, showcasing technical expertise and dedication to meeting JPL NASA’s needs.• Ensured seamless coordination and collaboration with Lockheed Martin and internal teams to deliver high-quality desktop services and support.• Managed and directed daily operations of the help desk team, overseeing the deployment of field technicians and software administrators.• Designed and implemented escalation protocols to ensure efficient resolution of issues, from basic support to mission-critical incidents.• Developed and deployed operational procedures, ensuring strict adherence to Service Level Agreements (SLAs).• Orchestrated seamless coordination between in-house teams and third-party contractors including secured/cleared engineers and technicians for DISA’s OCONUS locations/sites • Developed and crafted comprehensive proposals in response to RFQs, RFIs, and RFPs.• Proficiently edited and revised existing contracts and maintenance agreements to align with updated Statements of Work (SOWs), ensuring accuracy and compliance.• Successfully managed the issuance of purchase orders andagreements to vendors and subcontractors, facilitating seamless procurement processes.

• Managed and demonstrated multiple-level expertise in mission-critical repairs, hardware integration, and break-fix scenarios.• Administered and managed hardware and spare parts for JPL and DSN NASA’s ISAS (Institute of Space and Astronomical Science) program through prime contractor CSC.• Developed a strategic vendor list that significantly optimized cost savings for customers and the organization.• Played a pivotal role in optimizing shipping, receiving, asset management, and inventory control processes.• Implemented safety stock inventory control measures.• Managed stock and spare parts procurement.• Maintained compliance with government regulations.

• Provided top-notch customer service within the store front while contributing to IT projects and branding construction rollouts, showcasing versatility in skills.• Participated and was part of special project team.

• Orchestrated and coordinated various events, leveraging strong organizational and multitasking skills.• Managed and provided entertainment aspects and maintained an elevated level of customer satisfaction