Henry Buster Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

* Leveraged Terraform to speed & standardize integration with New Relic APM & observability platform* Led a successful project to reduce spend on monitoring tools by 33% over 90 days saving over $300,000/yr* Automated response to incidents in Kafka & Kubernetes infrastructure through Bash & Python* Contributed to post-mortem of all business impacting outages helping result in a 60% reduction of time spent managing active outages* Worked directly with clients to address bugs &… Show more * Leveraged Terraform to speed & standardize integration with New Relic APM & observability platform* Led a successful project to reduce spend on monitoring tools by 33% over 90 days saving over $300,000/yr* Automated response to incidents in Kafka & Kubernetes infrastructure through Bash & Python* Contributed to post-mortem of all business impacting outages helping result in a 60% reduction of time spent managing active outages* Worked directly with clients to address bugs & discrepancies in API integrations* Directly coached internal Network Operations Center team over 3 months to give them the knowledge necessary to resolve three times as many alerts without escalation to tier 3 support* Met with newly signed clients to understand their current application layout, and what integrations don’t fall under existing support processes* Collaborated with client & engineering teams to set application service indicators (SLI’s), then implemented monitoring through Terraform Show less

* Initiated system discovery & documentation endeavors during formation of new team* Led response to helping clients apply Log4j vulnerability patch in Oracle Textura system, completing 90% patch coverage within 4 weeks* Worked with client installed ERP systems such as SAP, CMiC, Viewpoint, & Sage

United States

* Stabilized, documented, and built out middleware systems used to scale company applications* Ensured that messaging platforms have documented and tested back-up and failover plans in case of a disaster scenario* Built proof of concept environments to pilot projects on a small scale for ELK, RabbitMQ, & Grafana* Assisted in stabilizing message broker platform from weekly failures to 4+ months of constant availability* Responsible for ensuring clean data pipelines through the… Show more * Stabilized, documented, and built out middleware systems used to scale company applications* Ensured that messaging platforms have documented and tested back-up and failover plans in case of a disaster scenario* Built proof of concept environments to pilot projects on a small scale for ELK, RabbitMQ, & Grafana* Assisted in stabilizing message broker platform from weekly failures to 4+ months of constant availability* Responsible for ensuring clean data pipelines through the Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) Show less

Chicago

* Educated and mentored tier 1 support teams on Coyote’s suite of proprietary software* Utilized SQL & NoSQL to query production databases and edit data to solve ongoing issues* Created Powershell scripts to streamline aspects of the role such as monitoring & service restarts* Installed & configured application monitoring tools such as New Relic, Grafana, & Application Insights* Collaborated with customers on bugs & improvements to address with product & development teams

Chicago

* Extensive use of Tableau and Excel reporting tools to analyze service & award metrics * Analyzed RFQ’s company wide to identify business with high potential to fit within network* Led presentations on analyses of awarded businesses for sales & customer operations leadership teams

Chicago, Illinois

* Learned inside sales techniques from industry veterans * Exceeded targets for individual sales calls & conversion rates